Job Listings

Customer Relationship Management (CRM) Coordinator- Enrollment Services

Job ID: 250498
Location: Kennesaw, Georgia
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us

Find your wings at KSU!

Are you ready to join a community leading in innovative teaching and learning? Kennesaw State University is one of the 50 largest public institutions in the country. With our growing enrollment and global reach, we are enjoying increased prominence among Georgia's colleges. We offer more than 150 undergraduate, graduate, and doctoral degrees to over 43,000 students. Our entrepreneurial spirit, high-impact research, and Division I athletics also draw students from throughout the region and from 92 countries across the globe. Our university's vibrant culture, diversity, career opportunities, and rich benefits make us an employer of choice. We are searching for talented people to join our mission. Come to KSU and find your passion.

Location

Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Job Summary

Responsible for supporting department leadership and staff by assisting with system administration tasks, such as user management, ensuring data quality, creating/maintaining campaigns, reports and dashboards in the Target X/Salesforce CRM or similar system. Works with the leader to empower various channels with the necessary data to take action for improving the student experience. Identifies and acts on training needs, consults with best practices on how to implement new initiatives and communicate opportunities and changes in the system to a wide array of audiences from end users to the leaders.

Responsibilities

1. Continuously improve upon the value derived from the CRM platform

2. Create dashboards that provide high utility in allocating resources (route planning, marketing automation, etc.) and assessing productivity (sales team ranking, yield, etc.)

3. Evaluate and recommend improvements to tools and processes

4. Handle all administrative functions including user account maintenance, recurring reports, and communication

5. Manage and coordinate with IT Salesforce.com data feeds and application integrations, maintaining ownership of Salesforce CRM and customer data structure

6. Proficiently performs research into problems if the solution is not readily apparent

7. Create and manage communication campaigns in Salesforce CRM system

8. Serves as expert for all Salesforce training to empower all levels with functional knowledge of our CRM system

9. Supports the recruitment and events teams and functions, as well as international efforts and functions

Required Qualifications

Educational Requirements
Bachelor's Degree from an accredited institution of higher education

Required Experience
One (1) year experience as CRM support and/or administrator

Preferred Qualifications

Additional Preferred Qualifications
Understanding of Salesforce.com best practices and functionality
Data management abilities
Documented history of successfully driving projects to completion
Demonstrated ability to understand and articulate complex requirements

Preferred Experience
Experience as a Target X and/ or Salesforce Administrator in a similar environment

Proposed Salary

The budgeted salary range is $36,175 to $42,000. Offers are based on relevant experience.

Comprehensive benefits to include Medical, Dental, Vision, 13 paid holidays, vacation, generous retirement plans, tuition waiver, wellness options, and much more! Visit hr.kennesaw.edu/benefits.

Knowledge, Skills, & Abilities

ABILITIES
Able to be a go-to person for users
Able to be an advocate for the CRM within the organization, help expand its use, takes data quality seriously and takes initiative to maintain a clean and unfettered database
Able to manage time and workload with little oversight
Able to stay calm under pressure
Able to be flexible and adapt to the situation at hand
Able to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes
Able to handle multiple tasks or projects at one time meeting assigned deadlines

KNOWLEDGE
Some knowledge of Salesforce.com package development and deployment, and a willingness to expand that knowledge
In-depth understanding not only of the CRM software, but also of communication, data, business processes, and how they relate to the CRM software
Understanding of how a CRM should and can be utilized across the organization

SKILLS
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
Positive can-do attitude
Passion to identify and drive innovative technical solutions
Organized self-starter
Exceptional critical thinking skills and the ability to work through a problem in a logical fashion
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity/Affirmative Action Employer. It is the policy of Kennesaw State University to recruit, hire, train, promote and educate persons without regard to age, color, disability, ethnicity, gender, national, origin, race, religion, sexual orientation, or status as a protected Veteran. Kennesaw State University is a participant in the Employment Eligibility Verification Program (E-Verify) effective October 15, 2007. Participant ID: 61415

Other Information

This is not a supervisory position.
This position does not have any financial responsibilities.
No, this position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel

Background Check

• Standard Enhanced + Education

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.
All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.
https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf

To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=43000&JobOpeningId=250498&PostingSeq=1

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