Job Listings

Manager, Tutoring Services

The University of Arizona
Job Location:
Tucson, Arizona
Tutors and Learning Resources

Posting Number: req12129

Department: Think Tank

Location: Main Campus

Address: Tucson, AZ USA

Position Highlights

This position is part of THINK TANK, a student academic service unit within the division of Student Success and Retention Innovation (SSRI). THINK TANK serves as a focal point for the University's centralized learning assistance and academic support services. The Tutoring Services Manager provides administrative and program oversight for the content based tutoring services being provided at THINK TANK. The services include both free and fee based tutoring provided to UA students in both centralized and satellite locations. These services are integral to the University's overall retention efforts. Under the direction of the Associate Director, the Tutoring Services Manager leads, coordinates, and supervises various programs and activities of the University's tutoring program, insuring fulfillment of departmental goals and objectives. The Tutoring Services Manager assists with the strategic planning, budget forecasts, and articulation of mission and vision of the department. This position may include weekend and evening hours as necessary.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

Duties & Responsibilities

  • Provide leadership and supervision to the content based tutorial staff at THINK TANK, including two professional coordinators and two graduate assistants.
  • Set program policy and procedures, in conjunction with the Director and Associate Director
  • Identify needs, develops innovative support services, and improves effectiveness of existing services
  • Provide leadership in developing and implementing an exemplary and comprehensive content based tutoring program to serve all UA students
  • Develop and lead tutor training program for tutors including International Tutor Program Certification through College Reading and Learning Association (ITTPC)
  • Determine structure and staffing of tutorial services in the centers, within budgetary constraints
  • Oversee the daily operations and coordinates tutor program activities at all locations
  • Monitor program effectiveness and quality at all centers offering tutoring support
  • Serve as a technical and methods expert for tutors' special needs
  • Work closely with other THINK TANK units, on developing tailored tutorial services for select student populations, including but not limited to Schedule for Success (S4S) programming
  • Collaborate with tutoring units of the SALT Center and C.A.T.S. Academics
  • Provide professional development support to colleagues and staff within the content based tutoring program
  • Interact and maintain liaisons with students, faculty, and staff in facilitation of program objectives
  • Collaborate with retention programs (New Start, Bear Down Bridge program, Residence Life, etc.) across campus to provide academic support for programming
  • Assist the Associate Director in center fiscal planning, budgeting, and in writing grants and proposals
  • Prepare and participate in research goals of department including assessment, utilization reports, and other metrics.
  • Design and implement program modifications based upon evaluation of outcomes, student needs, and staff feedback
  • Responsible for regularly communicating the progress, outcomes, and direction of work to the Associate Director
  • Participate in professional organizations to promote own professional growth and development
  • Support the THINK TANK through participation in a variety of departmental activities, assignments, and committees


  • Knowledge of tutoring principles and practices
  • Knowledge of tutoring program or learning center coordination practices and strategies
  • Knowledge of leadership, management, and supervision principles and practices
  • Strong communication, interpersonal, and customer service skills
  • Excellent oral, written, and facilitation skills
  • Ability to support a diverse student population
  • Excellent organizational skills, attention to detail, and high degree of openness to new approaches and new ideas

Minimum Qualifications

  • Bachelor's degree in Education, or other appropriate field AND
  • Three years of related administrative/coordinative experience

Preferred Qualifications

  • Master's degree in Education, or other appropriate field
  • Five years of experience in student academic support programming
  • Experience working with FERPA and ethical principles in work with tutors and students
  • Experience with University of Arizona student-worker hiring procedures and policies
  • Tutor Program or Learning Center Coordination experience

FLSA: Exempt

Full Time/Part Time: Full Time

Number of Hours Worked per Week: 40

Job FTE: 1.00

Work Calendar: Fiscal

Job Category: Student Services

Benefits Eligible: Yes - Full Benefits

Rate of Pay: $50,000 - $54,000

Compensation Type: salary at 1.0 full-time equivalency (FTE)



Career Stream and Level


Job Family

Student Support

Job Function

Student Services

Type of criminal background check required: Name-based criminal background check (non-security sensitive)

Number of Vacancies: 1

Contact Information for Candidates

Sarah Boatright/

Open Until Filled: Yes

Documents Needed to Apply: Resume and Cover Letter

Diversity Statement

At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As an Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.

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