Registration Assistant - Workforce and Community Education
Company:
Harford Community College
Job Location:
Bel Air, Maryland
Category:
Adult and Continuing Education Programs
Starting Hourly Rate Range
$13.78 - $15.57
About Harford Community College
Harford Community College has served as an anchor institution in Harford County since its inception in 1957. We are a mid-sized, comprehensive college committed to serving our community through high caliber educational offerings and cultural events.
HCC's mission of "Grow. Achieve. Inspire. Contribute." and our vision of continuously striving for satisfaction, completion, and success throughout the College community is demonstrated by our shared organizational values of Agency, Equity and Inclusion, Communication and Collaboration, Respect, and Innovation. Harford Community College is an Achieving the Dream institution, joining a network of higher education institutions and partners to enhance community college student opportunity, access, and success.
Our beautiful, 352-acre campus is conveniently located near Baltimore, MD; Philadelphia, PA; Washington, DC; and Wilmington, DE. We offer more than 80 affordable degree and certificate programs to nearly 2,000 full-time and 7,500 part-time students, as well as a wide variety of noncredit continuing education courses to nearly 11,000 students per year.
Job Description
The Registration Assistant processes student registrations and provides customer service to in-person visitors/registrants and administrative support for the College's Workforce and Community Education (WCE) division.
Duties include processing in-person, online, and mail-in WCE course registrations and withdrawals; processing check and credit card payments and performing daily payment balancing and reporting; greeting and assisting visitors; answering and responding to high-volume phone inquiries; maintaining WCE data and performing data clean-up; assisting the Finance department with noncredit billing problems; and assuring the reception area has current information and materials.
The Registration Assistant performs other duties such as processing transcript requests; providing support services to evening instructors, including duplicating material for use in the classroom; maintaining electronic and hard-copy files; and performing other duties as assigned by the supervisor.
Employees of Harford Community College, including instructors for online and virtual courses, must be residents of Maryland or the contiguous states of Delaware, Pennsylvania, Virginia, West Virginia or the District of Columbia; non-residents are expected to relocate to meet this requirement.
Required Education
High school diploma or GED.
Required Experience
One to three years of customer service, office, or related experience, including experience using Microsoft Office applications, is required.
Required Knowledge, Skills, & Abilities
Other requirements include excellent customer service and communications skills, strong attention to detail; the ability to handle a high-volume of phone calls and work effectively in a busy, sometimes high-stress, environment; the ability to maintain files accurately, effective problem-solving skills, and the ability to work and cooperate with co-workers and supervisors at all levels.
Preferred Qualifications
Data entry experience is preferred.
General Weekly Work Schedule
Monday to Thursday, noon to 5 p.m. Occasional changes in work hours may be required to meet division needs. Final schedule to be determined by the supervisor.
Posting Number: 2022-081PTS
Close Date: 11/06/2022
$13.78 - $15.57
About Harford Community College
Harford Community College has served as an anchor institution in Harford County since its inception in 1957. We are a mid-sized, comprehensive college committed to serving our community through high caliber educational offerings and cultural events.
HCC's mission of "Grow. Achieve. Inspire. Contribute." and our vision of continuously striving for satisfaction, completion, and success throughout the College community is demonstrated by our shared organizational values of Agency, Equity and Inclusion, Communication and Collaboration, Respect, and Innovation. Harford Community College is an Achieving the Dream institution, joining a network of higher education institutions and partners to enhance community college student opportunity, access, and success.
Our beautiful, 352-acre campus is conveniently located near Baltimore, MD; Philadelphia, PA; Washington, DC; and Wilmington, DE. We offer more than 80 affordable degree and certificate programs to nearly 2,000 full-time and 7,500 part-time students, as well as a wide variety of noncredit continuing education courses to nearly 11,000 students per year.
Job Description
The Registration Assistant processes student registrations and provides customer service to in-person visitors/registrants and administrative support for the College's Workforce and Community Education (WCE) division.
Duties include processing in-person, online, and mail-in WCE course registrations and withdrawals; processing check and credit card payments and performing daily payment balancing and reporting; greeting and assisting visitors; answering and responding to high-volume phone inquiries; maintaining WCE data and performing data clean-up; assisting the Finance department with noncredit billing problems; and assuring the reception area has current information and materials.
The Registration Assistant performs other duties such as processing transcript requests; providing support services to evening instructors, including duplicating material for use in the classroom; maintaining electronic and hard-copy files; and performing other duties as assigned by the supervisor.
Employees of Harford Community College, including instructors for online and virtual courses, must be residents of Maryland or the contiguous states of Delaware, Pennsylvania, Virginia, West Virginia or the District of Columbia; non-residents are expected to relocate to meet this requirement.
Required Education
High school diploma or GED.
Required Experience
One to three years of customer service, office, or related experience, including experience using Microsoft Office applications, is required.
Required Knowledge, Skills, & Abilities
Other requirements include excellent customer service and communications skills, strong attention to detail; the ability to handle a high-volume of phone calls and work effectively in a busy, sometimes high-stress, environment; the ability to maintain files accurately, effective problem-solving skills, and the ability to work and cooperate with co-workers and supervisors at all levels.
Preferred Qualifications
Data entry experience is preferred.
General Weekly Work Schedule
Monday to Thursday, noon to 5 p.m. Occasional changes in work hours may be required to meet division needs. Final schedule to be determined by the supervisor.
Posting Number: 2022-081PTS
Close Date: 11/06/2022
