Financial Aid Advisor
The Financial Aid Advisor provides customer service to students, parents, faculty, staff, and the public through in-person, phone, and email counseling. This position is responsible for program management in assigned areas of responsibilities (i.e. Satisfactory Academic Progress, Professional Judgments, Outreach and Communication, and Education Abroad, etc.) The advisor assists in determining eligibility for financial aid, resolving student eligibility issues, processing awards, reviewing, and participating in outreach events. This position requires occasional evening and weekend work.
This position requires a customer-focused person who works cooperatively, adapts easily and quickly, accepts responsibility, ensures a high level of accuracy with attention to detail, and thrives in a high-volume environment. Knowledge and skill requirements include: Bachelor's degree, demonstrated proficiency in providing excellent customer service; ability to prioritize and manage multiple competing tasks; strong listening and communication skills; public speaking and presentation skills; demonstrated proficiency with standard office software; ability to exercise sound judgment in making difficult decisions.
Experience working in a financial aid office.
Commensurate with experience up to a salary budget max of $41,200.
Review of applications will begin on October 24th.
The successful candidate will be required to have a criminal conviction check.
About Virginia Tech
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation, please contact Lisha Farrierat firstname.lastname@example.org regular business hours at least 10 business days prior to the event.