Associate Director of Residence Life & Community Standards
The Associate Director of Residence Life & Community Standards will work in collaboration with the University to coordinate institutional efforts to support and promote a climate of civility, respect and integrity by administering the student code of conduct; and serves as a student advocate by assisting with issue resolution and addressing complaints and grievances for all areas of the University. The Associate Director of Residence Life & Community Standards will manage all aspects of NLU's on campus housing operations and the relationship with the off-site housing partner, including billing and promotion of this option to current and prospective students. Provides leadership for all updates to the Student Guidebook, housing policies and annual compliance reports, such as Clery Crime Report. This role is a collaborator within the Division of Student Affairs, promoting housing to all students, increasing awareness of community expectations and standards, while implementing efficient, compliant processes. This position supervises part-time support staff.
- Residence Life: Manage all aspects of on campus housing operations to maximize occupancy rates, including but not limited to promotion of on campus housing, room assignments, and billing. Serve as primary NLU contact for Master Lease with University Center. Maintain housing roster, monitor student progress to anticipate vacancies, and process contract termination requests/appeals. Work closely with NLU RAs to increase engagement in Residence Life.
- Student Conduct & Behavior: Serve as a university judicial officer administering the student conduct hearing and appeal system. Serve as administrative office for all matters of student conduct. Adjudicate, investigate, assign developmental sanctions as appropriate, and maintain files on all assigned disciplinary cases. Utilize dispute resolution, counseling, and mediation skills to articulate community expectations, consult with the community on student behavior concerns. Lead student policy committee and the publication of the annual student guidebook. Act as a co-chair of the CARE Team and serve as a student behavior consultant. Work collaboratively with Title IX Coordinator on student sexual misconduct cases.
- Dispute, Resolution, Consultation and Referral: Assist students in obtaining and providing relevant information regarding university policies and procedures; clarifying issues and generating options for resolution. Consult with department managers and appropriate individuals to develop cooperative strategies for resolving concerns and complaints.
- Student Policies and Procedures: Responsible for authoring and maintaining all student policies within the student guidebook and assisting the University to achieve compliance through adherence to policy and procedures. Maintains policy compliance based on federal and state law, including Department of Education requirements. Maintain University incident reports, including documentation within Maxient, and establish annual promotion to encourage a culture of reporting. Publish annual student guidebook. Responsible for training employees, faculty, and staff on student conduct policies and process, coordinate annual training requirements for Clery Act, Title IX, and hearing board.
- Serve as an active member of both the Emergency Response and CARE Teams, consistent with NIMS and NABITA standards. Lead the completion of the annual security report in compliance with the Clery Act.
- Serve as point of contact for all student health insurance questions, manage enrollment of students in student health insurance program and process any insurance waiver requests.
- 2-3 years of previous experience in residence life required.
- 2-3 years of experience with compliance, conflict resolution, and/or student conduct.
- 1-3 years of supervision/managerial experience preferred.
- 1-3 years of experience in higher education working with international, minority and first-generation college students strongly preferred.