Job Listings

Associate Director of Residence Life & Housing

Queens University of Charlotte
Job Location:
Charlotte, North Carolina
Residence Life and Housing

The Associate Director (AD) of Residence Life & Housing is a full-time, benefits-eligible, 12-month position responsible for overseeing and coordinating all housing assignments and the upkeep of departmental policies and procedures. This position serves as a strategic partner to the Director of Residence Life & Housing and assumes leadership responsibility in the absence of the Director. As a member of the Residence Life and Housing team, the Associate Director provides context within which students develop the skills required for academic excellence, self-responsibility, cultural awareness, and social interaction.

The AD serves in a second level on-call duty rotation which serves to support our frontline, live-in professional staff. This position reports to the Assistant Dean of Conduct/Director of Residence Life. This position is exempt from provisions of the Fair Labor Standards Act (FLSA) and is not eligible to earn overtime pay for hours worked above 40 in a single work week.

This position is considered a responsible employee for purposes of the university’s Sexual Misconduct Policy. As such, this position is required to report any incident of sexual misconduct or interpersonal violence to the university’s Title IX Coordinator when made aware of such.

Essential Duties and Responsibilities include:

Oversight of Assignments

  • Provide leadership and direction regarding housing selection and assignments, including room change and check-in/check-out procedures. 
  • Coordinate transitions between spring, summer, and fall housing assignments in conjunction with Campus Services, Event and Conference Services, and Campus Police.
  • Utilize housing occupancy software (The Housing Director by Adirondack) to manage the student room assignments and to maintain reports and data related to that process.
  • Manage the University’s returning resident lottery and new student room assignment processes. 
  • Respond to inquiries by phone and in writing, making referrals across campus to ensure all student and parent issues regarding assignments and payments are addressed in a timely and respectful manner.
  • Collaborate with the admissions team to project the number of new and returning students who can be accommodated on-campus each year. 

Policy and Administrative Responsibility

  • Supervise at least one Graduate Hall Director.
  • Serve on second level on-call rotation with other professional staff members, to support frontline professionals and respond to after-hours calls and emergency situations.
  • Consult with the Director in establishing policies and procedures for new student housing assignments and facilitate their implementation. 
  • Maintain and communicate procedures and regulations pertaining to Residence Life and Housing policies and ensure consistent application throughout the residence halls. This includes the University Student Handbook.
  • Assist in training new and returning staff in all housing processes and procedures. 
  • Collaborate and consult with the Director in matters relating to staffing, budgets, building concerns, safety and security, operations, etc.
  • Adjudicate student judicial cases that originate in the residence halls in accordance with Queens Honor Code as needed.
  • Assist with oversight of departmental safety operations (health and safety inspections, fire drills, etc.)
  • Maintain a strong presence in campus housing by building strong, positive relationships with residents, custodial supervisors, custodial staff, and student staff.
  • In the absence of the Director of Residence Life, may act in all or some of their capacity with the Residence Life team.

Non-Essential Duties include: Special projects and other duties may be assigned to achieve department and/or university goals.

Experience, Knowledge, and Skills Required:

  • Required – A Master’s degree in Higher Education Administration, Student Personnel, Counseling, or related field, and full-time or graduate residence life experience. 
  • At least 3 years of post-graduate professional experience.
  • Dedication to building a high-functioning team that consistently achieves desired outcomes.
  • Experience working with campus housing processes including housing assignments, student conduct, and living/learning programs. 
  • A demonstrated commitment to student development and academic collaboration. 
  • Management background with student staff supervisory experience preferred.
  • Exhibits a strong ability to effectively balance the competing priorities of customer service and student development.
  • Ability to effectively interact with a diverse population and maintain a positive attitude in time of crisis.
  • Exceptionally strong communication skills (verbal, written, interpersonal, presentation) and ability to quickly establish and maintain strong rapport with a diverse student body as well as throughout the university and external community.
  • Demonstrated commitment to student learning and experience developing and implementing innovative programming in support of same.
  • Strong leadership skills and proven track record of modeling positive behavior at all times.
  • Ability to maintain confidential information in a professional manner; FERPA knowledge a plus
  • Demonstrated organization and planning skills; strong follow-up and follow-through skills to ensure completion of goals and objectives.
  • Software savvy (primarily Microsoft Office, Word & Excel, and the ability to quickly learn Queens-unique software.
  • Must be able to work in a fast-paced environment with demonstrated ability to effectively prioritize multiple competing tasks and demands.
  • Flexibility to regularly work evenings and weekends to achieve objectives of the position, as well as willingness and ability to serve weekly on-call rotation with other professional staff members, to respond to after-hours calls and emergency situations.

Application Process

Does this sound like a position of interest? Click here: then on the green “I’m interested” button and submit:

1. A cover letter addressing the position qualifications and experience

2. Current résumé

3. Salary requirements

4. Contact information for three professional references.

Applications received by November 1, 2022,will receive first consideration. Queens will continue to accept applications until the position is filled.

About Queens University of Charlotte

Located in the heart of the nation’s second fastest growing metropolitan area, Queens University of Charlotte leverages the city’s diverse and thriving environment as an extended classroom. Nationally recognized for undergraduate programs in international and interdisciplinary education, Queens blends the best of liberal arts learning with professional preparation and community engagement. Focused on supporting success for diverse learners, faculty build close and collaborative relationships with students and help them build intentional and individualized roadmaps for flourishing at Queens and beyond. At the graduate program level, the University offers innovative educational experiences that help learners advance professionally and retool for new opportunities. Our environs afford faculty myriad opportunities to advance their own professional growth and teaching and research interests by collaborating with vibrant industry, non-profit, and community organization sectors.

Because of our history of innovation and our legacy of strong leadership, Queens is positioned to be among the new forerunners of American higher education. This is a defining moment for Queens. While other institutions are focused on sustaining and surviving, we are thinking much bigger.

Institutions that understand what is needed and are willing to reimagine what is possible can position themselves to thrive and strengthen their market position after the pandemic with innovative approaches that are deeply connected to the world and its greatest challenges.

By 2030, Queens aspires to become the leading, private, national university of Charlotte with deep, meaningful, and reciprocal connections to the needs of our local community and economy; inventive and multidisciplinary academic programs that are connected to the world’s most pressing challenges and biggest areas of opportunity; a fully connected, integrated, and innovative set of experiences that support holistic wellness and wellbeing; a culture of continuous improvement and investment that enables faculty and staff to flourish and achieve their full potential; and a comprehensive approach to diversity, equity, and inclusion that begins on campus and radiates throughout the community.


Queens offers comprehensive benefits to eligible employees, including: medical, dental and vision insurance, domestic partner benefits, defined contribution (matching) and supplemental 403(b) retirement plans, vacation and generous paid holidays, tuition remission and tuition exchange, Queens- paid life insurance, supplemental life insurance, dependent life insurance, accidental death and dismemberment insurance, flexible spending accounts (medical, dependent care, Health Savings Account), sick leave and long-term disability leave, paid parental leave, FMLA leave when eligible, reduced cost meals at Morrison Dining Hall, employee assistance program (EAP), free access to the Levine Center, wellness programs. In addition, employees may choose benefits such as pet insurance, critical care insurance and legal assistance.

Physical Requirements (with or without reasonable accommodation) require ability to

  • Remain in a stationary position, most of the time.
  • Exchange accurate information with co-workers and clients, frequently.
  • Read reports, create presentations, use a computer system, most of the time 
  • Communicate with students, co?workers, support personnel, most of the time. 
  • Write, type, and use the computer, telephone, copier, and other office equipment systems, most of the time. 
  • Move about inside the workspace and residence halls to access resources and office equipment, and attend meetings across campus, regularly. 
  • Exert moderate force to move objects, occasionally. 
  • Think critically, concentrate on the task at hand, and respond quickly to changes in conditions, most of the time.

Work Conditions

  • Work in office and resident hall environment, involving contact with students, faculty, staff, parents, service providers and vendors
  • Work has deadlines, multiple interruptions, high volume and may be stressful at times
  • Work requires evening and weekend hours and weekly on-call rotation with other professional staff members, to respond to after-hours calls and emergency situations.

Nothing in this job description restricts the university’s right to assign or reassign duties and responsibilities to this job at any time; this description reflects the university’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned; this job description is subject to change at any time.

HigherEd360 is part of the HigherEdJobs network.