Job Listings

Coordinator of Academic Success and Resilience

Appalachian State University
Job Location:
Boone, North Carolina
Academic Advising
Boone, NC

Faculty Rank: No

Provide Rank: N/A

Position Number: 080761

Department: University College - 202000

Description of University

Appalachian State University, in North Carolina's Blue Ridge Mountains, prepares students to lead purposeful lives as global citizens who understand and engage their responsibilities in creating a sustainable future for all. The transformational Appalachian experience promotes a spirit of inclusion that brings people together in inspiring ways to acquire and create knowledge, to grow holistically, to act with passion and determination, and embrace diversity and difference. As one of 17 campuses in the University of North Carolina system, Appalachian enrolls more than 20,000 students, has a low student-to-faculty ratio and offers more than 150 undergraduate and graduate majors.

Minimum Qualifications
  • Bachelor's degree from an accredited institution.
  • Excellent customer service with strong attention to detail and organization.
  • Experience providing learning support/coaching services to students.
  • Strong interpersonal skills.
License/Certification Required


Preferred Qualifications
  • Master's degree from an accredited institution.
  • Experience early alert software and processes.-Experience working with advising tools including Banner and DegreeWorks.
  • Demonstrated rapport with students, parents, families, colleagues, and the campus community.
  • Demonstrated commitment to diversity and serving the needs of under-served populations.
  • Strong commitment to professional ethics, integrity, and confidentiality.
  • Supervisory experience.
  • Demonstrated experiences in program development.
Essential Duties and Responsibilities

The Coordinator of Academic Success and Resilience will: Propose and implement student persistence and early alert initiatives. Will be key in managing Appalachian's academic early warning system and for designing and implementing creative strategies to increase usage among faculty, staff, and students.
The position includes supervision and mentoring of professional staff, graduate student staff, and undergraduate student staff who support the functions of academic coaching and early alert processes. Supervisory responsibilities require primarily on-site work.

Job Category: Academic Coaching Operations and Procedures
  • Coordinate the day-to-day operations of coaching in general academic success (time management, organization, study strategies); ensure the services run smoothly, meeting the needs of face-to-face and online students in a timely and professional manner.
  • Create and manage coach schedules; ensure staffing is appropriate to meet student needs. Ensure that program schedules and changes are kept up-to-date on the website and in the tracking system.
  • Recruit, select, train, and evaluate qualified coaches. Oversee the onboarding employment process for new hires.
  • Supervise coaches; provide ongoing guidance and support to ensure quality in coaching sessions. Develop, maintain, and monitor their work schedules. Ensure coaching sessions are accurately recorded in the tracking system.
  • Manage coaching resources including equipment and technology.
Job Category: Early Warning and Academic Intervention
  • Oversee the day-to-day operations of the early warning/attendance and performance alert system.
  • Collaborate with the Early Intervention Team to efficiently transition referrals when necessary.
  • Hire, train, and supervise graduate student staff.
  • Organize and facilitate Academic Success Workshops for students on academic probation.
  • Coordinate and execute specific outreach projects, such as call campaigns geared towards unenrolled students and students who have earned under a 2.0 semester GPA.
Job Category: Other Student Success Initiatives
  • Collaborate closely with the Tutoring Coordinator(s) to effectively balance general academic success initiatives alongside course-specific support.
  • Facilitate classroom workshops, at the request of faculty members, on general academic success (time management, organization, study strategies, etc.)
  • Represent the Student Learning Center as a member of committees; participate actively in student-focused and community-oriented campus activities including outreach/public relations opportunities.
  • Actively participate in Student Learning Center staff meetings and professional development opportunities.
  • Perform other related duties as assigned.
Type of Position: Full Time Position

Staff/Non-Faculty: Staff/Non-Faculty

Appointment Type: 1.0

Work Schedule/Hours
Monday - Friday, 8:00am - 5:00pm

Number of Hours Per Week: 40

Number of Months Per Year: 12

Mandatory Staff: No

Suggested Salary Range: $45,000 - $49,000

Physical Demands of Position

Typical physical demands of a professional position within a university.

Posting Date: 10/07/2022

Closing Date

Open Until Filled: No

Evaluation of Applications Begins

Proposed Date of Hire: 12/15/2022

Special Instructions to Applicants

For a complete application, please apply and submit all below-required documents electronically through Appalachian State University's Job Board:
  • Cover Letter
  • Resume
  • List a minimum of 3 professional references in the application or attach a List of References with Contact Information.
Optional document to attach:
  • Unofficial Transcripts
Search Chair Name
Lee Cope

Search Chair Email

Disability Accommodation Information

Individuals with disabilities may request accommodations in the application process by contacting Maranda Maxey, Director & ADA/504 Coordinator, at 828-262-3056 or

Diversity and Inclusion at Appalachian

We at Appalachian State University are committed to diversity, equity, and inclusive excellence both locally and globally.

We understand that the successful implementation of diversity, equity, and inclusive excellence is the responsibility of the entire university community, including alumni and official university governing bodies. A diverse campus community supports an influx of broad and distinct ideas that increase learning opportunities and strengthen the impact of our community as we work collectively to achieve a just experience for all.

We actively encourage, support, and promote a global mindset and an equitable environment where all will know that they belong and are safe to express their culture, identity, values, ideas, opinions, and creativity. We are committed to creating a culture of equity opportunity for all, one that has an expectation of fairness, justice, and equity-minded practice at all levels of the university community.

Background Check Statement

Any offer of employment to a successful candidate will be conditioned upon the University's receipt of a satisfactory criminal background report.

Eligibility for Employment

Proper documentation of identity and eligibility for employment will be required before the hiring process can be completed. This position may or may not be eligible for H-1B sponsorship; EHRA positions are evaluated on a case-by-case basis. To request further information about sponsorship for this position, please contact International Student and Scholar Services and Outreach at

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