Assistant Director of the Berrie Center (Assistant Director 2,U24)
This is a full-time, AFT position, and hours of work and days are Monday through Friday, 8:30 a.m. to 4:30 pm. Occasional evening and weekend work may be required as job duties demand. Note: This position is in the "NL" category of employment (non-fixed work week) An AFT- NL professional staff member or librarian who is required to work beyond 35 hours shall be compensated through compensatory time off. Compensatory time shall be earned for hours worked beyond the normal work week, or on an employee's regular day off, if requested and approved by their supervisor.
Starting Salary: $66,653.48 - $88,309.86
ABOUT RAMAPO COLLEGE:
Ramapo College of New Jersey (RCNJ) develops ethical leaders who serve as change agents across all sectors. The College's unique interdisciplinary academic structure, its liberal arts core, its size (approximately 5,500 students), and its setting in the foothills of the Ramapo Mountains on the New Jersey/New York border provide an optimal environment for individualized, student-centered learning and leadership development. RCNJ's designation as "New Jersey's Public Liberal Arts College" by the State legislature is the foundation from which the College's commitment to an accessible and transformative undergraduate and graduate education is realized.
Established in 1969, CondeNast Traveler named Ramapo one of the 50 Most Beautiful College Campuses in America. The barrier-free campus occupies 300 acres and is home to 52 bachelor's degree programs spanning the arts, business, data science, humanities, education, nursing, social work, social sciences, and the sciences. Ramapo College boasts an average student/faculty ratio of 16:1 and an average class size of 21; affording students the opportunity to develop close ties to the College's exceptional faculty. In addition, the College offers graduate programs leading to master's degrees in Accounting, Applied Mathematics, Business Administration, Contemporary Instructional Design, Computer Science, Creative Music Technology, Data Science, Educational Leadership, Nursing, Social Work, and Special Education, as well as a Doctor of Nursing Practice. Every degree program is designed and delivered through the collaborative and interdisciplinary efforts of student-centered faculty scholars and staff who are committed to serving the public good through the delivery of an academically rigorous, inclusive, and a transformative collegiate experience. Ramapo is ranked #1 among New Jersey public institutions by College Choice and is recognized as the State's top college on the list of Best Disability Schools by Great Value Colleges. Further commendations include designation as a "Military Friendly College" in Victory Media's Guide to Military Friendly Schools, and as a leading college by U.S. News & World Report, Kiplinger's, Princeton Review, and Money Magazine, among others.
Ramapo College is an Affirmative Action/Equal Employment Opportunity Employer. Ramapo has a long history of advocating, advising, and supporting diversity, equity, and inclusiveness. Examples can be found in its mission statement, strategic plans, degree and course offerings, community outreach programs and other diversity programs. Ramapo's commitment to diversity and inclusion is infused across all facets of the College; where the environment is welcoming, dedicated to social justice, respectful of freedom of expression, focused on educating and having an ongoing conversation regarding cultural competence and the benefits and importance of diversity.
Reporting to the Director of the Berrie Center, the Assistant Director of the Berrie Center is responsible for various activities including, but not limited to, box office operations, front-of-house management of theaters, volunteer management, marketing and advertising of Berrie Center events, and event assistance.
- Work collegially with Berrie Center staff and other involved stakeholders to ensure the successful implementation of the Berrie Center's mission/vision.
- Manage and supervise box office operations, which includes providing full oversight of the ticketing system for production and distribution, managing electronic ticketing, conducting in-person and phone sales, establishing and ensuring cash control procedures, and managing and reconciling credit card payments.
- Hire and train all student and volunteer staff by creating and conducting workshops on crowd management, de-escalation, customer service, ADA compliance, AED/first aid and safety protocols and procedures, and other best practices in front-of-house operations.
- Manage personnel operations for all internal and external events, which includes scheduling to ensure coverage and completing payroll, to enable efficient operation of the Berrie Center. Needed personnel will include a house manager, ushers, greeters, public safety officers, housekeeping staff, and merchandising/concessions staff.
- Develop an annual marketing and promotions campaign, which remains in budget, for approval by the Director of the Berrie Center. Further, market Berrie Center events to College community members, as appropriate, and collaborate with the College's Marketing & Communications office staff to design and produce press releases, playbills, programs, brochures, postcards, special mailings, and advertisements.
- Secure advertising space and deliver all paid advertising to vendors.
- Maintain and consistently post on the Berrie Center's social media sites (e.g., Facebook, Twitter, Instagram) and facilitate electronic marketing distribution (e.g., Daily Digest, Archway, Constant Contract, In-the-Loop, online calendars).
- Regularly compile and update mailing lists and analyze patron database research for use in marketing efforts.
- Oversee all updates of the Berrie Center website to develop the Center's online ticketing and event presence.
- Serve as the primary liaison between the Berrie Center and the Events & Conferences office to identify and respond to front-of-house needs of various departments/units and external renters that plan events that will be held in the Center. Attend weekly meetings with Events & Conferences staff during the fall and spring semesters to ensure clear communication and smooth operations.
- Advance all performances to ensure artists' contract requirements are met in the areas of security and merchandising.
- Attend showcases and assist the Director of the Berrie Center with artist selection, as requested.
- Serve on College committees, task forces, etc., as assigned.
- Perform other duties as assigned.
ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES:
- AED and first aid training is preferred.
- Ability to work with diverse stakeholders (e.g., students, faculty, staff, administrators, patrons, vendors).
- Knowledge of or demonstrated ability to learn technology, software, and various platforms (e.g., social media - Facebook, Twitter, Instagram, the College's Archway app, AIM system, Word Press) relevant to the position and Unit operations.
- Excellent interpersonal, oral and written communication, and organizational skills.
- Commitment to diversity. Demonstrated ability to work in a multicultural environment.
A Bachelor's degree in theater, business, or arts management from an accredited college or university is required.
A minimum of two years of professional experience in box office/front-of-house management and marketing is highly preferred. Previous experience with online ticketing systems is preferred.