Computer Support Coordinator
Job Description
The Virginia Tech National Security Institute is seeking applicants for a Computer Support Coordinator to provide operations support to the quickly growing institute. The successful candidate will be a detail oriented individual, have strong problem-solving skills, and be able to execute a diverse set of tasks with limited direction. This position reports to the IT Manager. The institute conducts research that primarily focuses on supporting the national security community, and therefore US citizenship is required for this position.
Responsibilities include monitoring the ticket tracking system for incoming IT related issues and
Troubleshooting/resolving IT related issues reported to the helpdesk. These issues may relate to software installation, hardware failures, operating system problems, printer installation, etc. Install and deploy new machines for incoming new hires and/or computer reassignment.
In addition, this position will manage Hume Center fixed assets inventory; prepare detailed Banner reports for inventory and internal audit requirements; coordinate with NSI personnel to locate, tag, and track all assets. This position will also work on the development and maintenance of floor plan schematic linking office and workspaces to port and key numbers.
Required Qualifications
- Effective communication skills;
- Ability to multitask and work in a dynamic team environment;
- Experience using Microsoft Windows and applications such as Microsoft Office, Matlab, adobe acrobat, Office 365, MacOS, basic Linux commands, etc.;
- Fluency with digital collaboration tools, including email and electronic calendars;
- Demonstrated potential in providing Operations support services to a diverse organization;
- Strong problem-solving skills, and the ability to execute tasks with limited direction.
- Experience with formal IT Service Management frameworks and strong understanding of ITSM concepts and practices.
Preferred Qualifications
- An earned B.S. or B.A. degree in a relevant field
- Experience with technical writing, particularly in engineering or the sciences
- Previous IT project management experience providing administrative support in an academic environment
- Experience developing and delivering training material to support staff and end users
Pay Band
4
Appointment Type
Restricted
Salary Information
$45,000 - $55,000
Review Date
October 17, 2022
Additional Information
Due to the nature of the Institute's work, all candidates must be US citizens. This is an on-site position and not eligible for telework.
The successful candidate will be required to have a criminal conviction check.
About Virginia Tech
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation, please contact Sue Kassat sjkass@vt.edu during regular business hours at least 10 business days prior to the event.
