CPAP/SPIA Program Support Specialist
The Program Support Specialist is lead administrative, faculty and student support for the Center for Public Administration and Policy (CPAP), academically housed in the Virginia Tech School of Public and International Affairs (SPIA). This position will support all procedural elements that contribute to converting qualified applicants to enrolled students for the Masters of Public Administration (MPA) and the Ph.D. in Public and Administration and Public Affairs (PAPA) degree programs., The MPA degree is offered in Blacksburg, Arlington, Richmond, and online and the PhD program in Blacksburg and Arlington. This position is based on the Blacksburg campus, but supports faculty, staff, and students across multiple campus sites.
This position is responsible for: event planning for special events, admissions and recruitment efforts; serves as the CPAP liaison to other university offices and main contact for inquiries from faculty, staff, students, and visitors in a professional, courteous manner; serves as the graduate coordinator for CPAP degree programs for students in Blacksburg; processes all student transactions and timetables; and maintains student and enrollment data and files. Additionally, this position will be responsible for preparing and filing correspondences for CPAP; assisting with human resources, payroll, fixed asset tracking; purchasing; maintaining electronic calendars; travel; maintaining minutes of meetings; sending appropriate website updates; greeting guests and answering phones; and other general administrative duties.
A portion of the Program Support Specialist position will be dedicated to assisting SPIA faculty, staff, and students at the Blacksburg campus with purchasing, travel reimbursements, and facilities management. The position reports directly to the SPIA Director, but under the mentorship of CPAP Chair and faculty, as well as the SPIA Faculty Affairs Manager and SPIA Business Manager.
- Customer service experience
- Strong interpersonal and communications skills, both written and verbal. Strong organizational and prioritization abilities, including the ability to work under pressure with multiple deadlines in a timely and accurate manner.
- Ability to understand and apply Virginia Tech Policies and Procedures to job specific duties
- Ability to work independently; proficient in MS Word, G-Suite, Excel, PowerPoint and Outlook.
- Experience in a diverse educational setting with exposure to admissions
- Bachelor's degree or relevant experience
- Established and superior problem-solving, time management and organizational skills
- Record of solutions-oriented leadership with strong follow-up ability
- Ability to adapt to changing assignments and multiple priorities
- Ability to learn quickly and work in a remote environment
- Experience with learning management systems such as Canvas and Google calendar, drives, and documents.
- Knowledge of Virginia Tech systems such as, Banner, Chromeriver, Timeclock, Hokiemart, etc.
- Experiencing working in adobe creative suites (for marketing materials); Zoom and Webex
- Positive demeanor and strong work ethic
Commensurate with experience with a salary range up to $47,000 per year
November 1, 2022
The successful candidate will be required to have a criminal conviction check.
About Virginia Tech
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
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