Financial Aid Counselor (Remote)
# of Positions to Fill: 1
Department/Program: Financial Aid 55000
Work Location Authorization: Remote
Campus Location: Arapahoe Campus
Reports to: Director of Student Financial Services
FLSA Classification: Non-Exempt/Hourly
FTE: 100% (40 hrs/week)
Compensation: $20.45 - $22.95 per hour
The primary function of the Financial Aid Counselor is to assist students and families in applying for financial aid and financial planning to enhance the recruitment and retention of a diverse student body. This role serves as primary contact for current and prospective students requesting information or needing help with the student financial planning process. This role is additionally responsible for administrative financial aid processing, such as reviewing documents, resolving student eligibility issues, and the awarding of financial aid.
This is a standard work day with flexibility as to the work hours and this position will also be able to work from home permanently.
Job Duties & Responsibilities
Key Accountability 1: Student Customer Service (45% of total effort)
- Act as a primary contact for students and families requesting financial aid and financial planning assistance via phone, email, Zoom, face-to-face, and group information sessions.
- Counsel students and families regarding financial aid, scholarships, program costs, budgeting, and financial literacy.
- Help manage the general mailbox for Financial Aid, answering questions and routing to appropriate staff members when necessary.
- Assist with student outreach regarding missing documentation and other aid related issues.
- Assist with review, data entry, and tracking of Student Financial Services related documents and appeals for additional financial support.
- Review financial aid applications and complete awarding of federal, state, and institutional aid
- Manage Colorado State applications, awarding, and utilization tracking
- Review student financial aid related documents and complete data entry
- Review and notify students of eligibility criteria issues, such as Pell LEU, UEH, Aggregate Loan, etc.,
- Assist with FAFSA verification review and processing
- Process Dependency Overrides and Professional Judgements
- Hire, train, and supervise up 1-2 work-study student employees.
- Assist with management of Federal Community Service Work-Study Program by coordinating hiring and by ensuring adequate supervision and time entry with off-site supervisors.
- Maintain working knowledge policies and procedures related to Student Financial Services.
- Maintain cross-functional working knowledge and proficiency of Student Information System (Ellucian Colleague) and Student Portals (Ellucian Self-Service and Microsoft Sharepoint).
- Cross-train with other Student Financial Services positions, to serve as back-up when needed.
- Other duties as assigned.
What Naropa Requires…Educational requirement:
- Bachelor’s degree from an accredited institution of higher learning
- One (1) year of financial aid experience
- One (1) year working with Student Information Systems
If “Yes”, describe experience and educational equivalents in the space below:
- Three (3)+ years of experience working in Financial Aid for an accredited institution of higher learning, may substitute for Bachelor’s degree.
Other Experience, Knowledge, Skills, or Competencies Requirements?
- Excellent oral/written communication – ability to clearly communicate complex ideas and solutions
- Attention to detail - thorough when performing work and conscientious about attending to detail
- Leadership – strength in taking an objective and resources and bringing the idea to fruition
- Collaboration – capability to work well independently as well as part of a team
- Critical Thinking – secure relevant information, identify issues, and generate solutions
- Detailed knowledge of the Microsoft Office suite (particularly Excel)
- Proven exceptional customer service skills
- Four (4)+ years Financial Aid experience
- Experience working with Colleague/Banner Student Information System
- All job candidates must hold a commitment to co-create a diverse and inclusive community and actively participate in related JEDI (Justice, Equity, Diversity & Inclusion) professional development regarding the dynamics of privilege and oppression and the impact these have in the workplace.
- All job candidates must demonstrate their level of understanding of the dynamics of privilege and oppression, and the impact these have on equity, access, and opportunity.
- All job candidates must demonstrate an appropriate level of understanding of and appreciation for the values of Naropa University and the capacity to demonstrate an integration and embodiment of these values as evidenced in work, communication, collaboration styles, and other general workplace behaviors.
Physical Requirements & Environmental Conditions
Maximum amount of weight employee must be able to lift/carry with or without reasonable accommodation(s):
Periodically up to 20 lbs.
During regular daily activities, employee must be able to do the following with or without reasonable accommodation: Stand, walk, sit, handle/finger, bend at the waist, reach above shoulder level.
During regular daily activities, employee may be exposed to the following: Interruptions/distractions.
Naropa’s health and welfare benefits include the following: medical, dental, vision, FSA, HSA, employer-paid short-term and long-term disability, employer-paid life insurance and accidental death and dismemberment, an employer-sponsored pre-tax retirement savings plan, and a variety of voluntary, employee-paid supplemental insurance plans.
A comprehensive benefits package is available to full-time employees who work a minimum of 30 hours each week.
Employees who work 20 – 29 hours each week are eligible for only the employer-paid short-term & long-term disability, employer-paid life insurance & accidental death and dismemberment, and the retirement plan.
Employees who work fewer than 20 hours per week are eligible to participate in Naropa’s retirement plan only.
All regular full-time and part-time employees accrue sick leave benefits; accrual rates vary based on the position, hours worked, and years of service.