Job Listings

Accessible Education Specialist

Palo Alto University
Job Location:
Palo Alto, California
Disability and Accessibility Services


The Accessible Education Specialist oversees policies, procedures, and standards for a comprehensive accessibility compliance program for individuals with temporary and permanent disabilities. S/he is responsible for interpretation and application of the regulations of Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act of 1973, and University policies. S/he oversees services and accommodations for all Palo Alto University’s (PAU) admitted and enrolled students. S/he enforces accessibility from a physical and programmatic standpoint, collaborating with, but not limited to academic departments, admissions, and information technology.

Specific Duties and Responsibilities

  • Facilitate timely, thorough, and good faith interactive processes for admitted and enrolled students with disabilities, ensuring that each are informed of the full array of available options during the interactive process to determine eligibility and appropriate accommodations
  • Review and verify documentation, consult with medical professionals and specialists as needed to develop, monitor, adjust, and evaluate individual plans of accommodations 
  • Consult with PAU administration, including Facilities on ADA compliance issues and risk mitigation as related to ADA compliance
  • Create and maintain a confidential database for student and while maintaining HIPAA compliance
  • Follows-up on temporary accommodation plans, medical notes, while ensuring all HIPAA, FERPA, and privacy laws are followed
  • Provide letters of accommodation to include staff and/or faculty 
  • Assess assistive-technology and adaptive equipment needs and collaborate with IT for support
  • Coordinate provision of deaf services such as Communication Access Real-Time Translation (CART) for deaf and hearing-impaired individuals
  • Provide textbooks in alternative format to students with print disabilities in accord with copyright holder Disability Permissions protocols and the federal Copyright Revisions Act of 1976, as amended; maintain Textbook Permissions and End User Agreement files in accordance with Copyright Permissions agreements
  • Recruit, hire, and supervise student workers as note-takers, e-text assistants, scribes, text proctors, and readers for students with disabilities
  • Maintain on-going relationships with faculty, staff, and administration regarding disability services
  • Provide professional development for faculty and staff
  • Maintain professional skills and knowledge through courses, conferences, and professional development activities
  • Serve on PAU committees and other duties as assigned


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor's degree in applicable field; Master’s degree preferred
  • 3+ years professional experience supporting individuals with disabilities
  • Knowledge of disability documentation and legal requirement for provision of disability services
  • Strong working knowledge of Section 504 and 508 of the Rehabilitation Act of 1973; the Americans with Disabilities Act (ADA) of 1990; the Americans with Disabilities Act Amendments Act (ADAAA) of 2009; the Family Educational Rights and Privacy Act (FERPA) and other federal and state laws pertaining to higher education and disability
  • Strong listening, oral and written communication skills to clearly and effectively communicate information to internal and external audiences, client groups, and management
  • Strong organizational, analysis and problem-solving skills
  • Demonstrated understanding of current assistive technologies
  • Excellent attention to detail and handling confidential information
  • Must have excellent attendance and punctuality, collegial and diplomatic behavior at work, and work performance to the satisfaction of management, and essential functions of the position
  • Strong supervisory skills to supervise student workers
  • Advanced skills in Word, Excel, Jenzabar EX, Google documents, Adobe Acrobat OCR, and scanning production
  • Demonstrated compassion, patience, respect, and comfort toward human diversity with cross cultural awareness and sensitivity
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