Manager of IT & Security Operations - Davis College
West Virginia University's Davis College of Agriculture, Natural Resources and Design is seeking applications for a Professional Technologist 3. This position provides technical leadership and project oversight in the research, development, and implementation of large and small information technology projects critical to the mission of administrative and academic areas of the Davis College. This position will also serve as a senior technical contact for desktop computers, laptops, and provide basic support of personal hardware and software connections to WVU's VPN and portal.
We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:
- 37.5-hour work week
- 13 paid holidays (staff holiday calendar)
- 24 annual leave (vacation) days per year
- 18 sick days per year
(for when you're ill, for when you need time to care for sick family, for your own, or your family's, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
- WVU offers a range of health insurance and other benefits (this position is a benefits-eligible non-classified staff position)
- 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ's.
- Wellness programs
What you'll do:
- Track and remediate security issues of the Davis College as discovered through investigation or as provided by University systems using Tenable, the Sophos console etc.
- Develop fixes for larger issues that are either automatically installed or installable by the student IT staff. Verify the fixes/patches are working and that reporting through the systems is displaying the results accordingly.
- Examine and analyze existing operations and integrations to determine if improvements can be made, taking into consideration the needs of academic and administrative users.
- Identify areas of application/technical weakness and make recommendations of alternatives and solutions.
- Advanced Systems Work Desktop Computing: Serve as a senior technical contact for workstations, desktop computers, and laptops, and provide basic support of personal hardware and software connections to WVU's VPN and portal.
- Provide technical support to the college administration and all college divisions for computer hardware and software problems, including analysis of the problem, determining if the problem is hardware, software, or user related, and providing instruction where necessary.
- Interface with hardware/software manufacturers or other university departments to resolve the problem or provide a (possibly unique) working solution.
- Create long-term plans for system software and hardware installations.
- Provide oversight and direct support for college-wide computing activities for system reliability and compatibility.
- Connect computers to the software center provided by WVU ITS. Configures hardware and software for use within the college environment, while meeting the needs of the individual user. This may involve the following: design and preparation of software and hardware systems for research projects while taking into account the various requirements of the researchers, including interacting with other individuals within and outside of the University to import data from other computer systems.
- Assist researchers whenever possible with research projects, many of which are collaborated with other universities and may be national/international in scope.
- Maintain licenses and current versioning on Davis College software servers. Upgrade and test new software packages and provide install packages for the current version to the Davis software library with install instructions usable by IT staff and student worker IT staff.
- Follow best practices and keep proper documentation of all actions while scheduling upgrades to be done to minimalize downtime with no disruption to the Davis academic/instructional calendar.
- Maintain and upgrade the college software/hardware inventory server (Sassafras) and provide updated installers to the IT support staff.
- Manage data storage for research and administration.
- Create or update technical documentation including but not limited to system configuration, infrastructure, and operational guidelines.
- Contribute to the development and establishment of operational policies, plans and procedures for the Davis IT staff and Davis faculty, staff and students in relation to IT needs.
- Implement and monitor approved policies and procedures to be sure they are being adhered to and to insure they maximize the value of the Davis IT staff and infrastructure to support the Davis College's mission.
- Maintain and support the Davis college implementation of the WVU phone system through Cisco Jabber, provide software support and report needed repairs of the physical phone system to WVU Telecomm.
- Monitor and provide assistance and support to college listserv editors.
- Bachelor's degree in a field relating directly to computing, plus an additional 4-6 years of experience or an equivalent combination of experience and education.
- Four (4) yearsproviding direct technical support for hardware, software, andperipherals.
- Four (4) years server administration.
- Two (2)years software management.
- Valid Driver's License
At West Virginia University, we leverage our talents and resources to create a better future for our state and the world. As West Virginia's land-grant university, WVU has three campuses that touch each corner of the state. The WVU System includes 518 buildings on 15,880 acres, Extension Service offices in all 55 counties, ten experimental farms and four forests.
From the groundbreaking R1 research of our flagship campus in Morgantown to the career-oriented programs of WVU Potomac State in Keyser to the technology-intensive programs at WVU Tech in Beckley - the contributions of WVU employees directly impact the 1.8 million people of West Virginia every day, no matter their role or position.
Service, curiosity, respect, accountability, and appreciation are the core values that unite Mountaineers, inspiring one another to work tirelessly and support others as they seek to reach new heights. After all, when you're a Mountaineer, impossible is just another mountain to climb.
Creating an inclusive, engaged, and dynamic learning environment is core to WVU's academic mission. We welcome candidates who can contribute a range of ideas, approaches and experiences.
To learn more about West Virginia University, visit go.wvu.edu. View current career opportunities at careers.wvu.edu.
West Virginia University is proud to be an Equal Opportunity employer and is the recipient of an NSF ADVANCE award for gender equity. The University values diversity among its faculty, staff, and students, and invites applications from all qualified applicants regardless of race, ethnicity, color, religion, gender identity, sexual orientation, age, nationality, genetics, disability, or Veteran status.
Job Posting: Sep 21, 2022
Posting Classification: Non-Classified
Exemption Status: Exempt
Benefits Eligible: Yes