Job Listings

Engagement Center Manager (Fundraising) - Bowie, Maryland

Company:
Ruffalo Noel Levitz (RNL)
Job Location:
Bowie, Maryland
Category:
Development and Fundraising
Engagement Center Manager (Fundraising) - Bowie, Maryland

Job Details

Job Location:
Bowie MD - Bowie, MD

Description

RNL Engagement Center Managers are dedicated to the success of a partner institution's fundraising efforts - leading the strategy, managing a student staff of Engagement Ambassadors, and championing strong results. 

The Engagement Center Manager opportunity is a full-time, salaried role under the guidance of a Client Success Director. Join Us! in Bowie, Maryland!  

ESSENTIAL DUTIES/RESPONSIBILITIES: (not limited to)

  • Creating a strong engagement culture by hiring, leading and developing a team of Engagement Ambassadors and Supervisors
  • Deliver a strong client experience by engaging daily with our client and RNL team
  • Leverage Insights to develop and execute a daily strategy for constituent outreach
  • Monitor and adjust tactics to achieve client goals, both short and long-term
  • Maintain positive relationships with clients, subordinates, and senior management
  • Management of Engagement Center student staff (Engagement Ambassadors)
  • Coordinate program specific support team efforts
  • Leverage RNLs engagement platform to deliver personalized outreach to every constituent via text, video, mail, and phone.
  • Recruiting/Interviewing/Training Engagement Ambassadors and Supervisors
  • Design and implement techniques to provide encouraging staff motivation & retention
  • Data analysis and project reporting, including forecasting and projections
  • Setting, meeting, and exceeding goals, tracking progress and statistical trending
  • Site specific Human Resources
Qualifications

Required:

  • Associate’s degree or equivalent experience; Bachelor's degree preferred
  • Strong supervisory and leadership ability demonstrated in past work experience
  • Demonstrated organizational skills that support successful managing of a multi-faceted engagement center and accompanying student staff
  • Excellent spoken and written communication skills
  • Ability to create and execute a recruitment/staffing plan to fill and maintain the Engagement Representative role, including using online and print media as well as in-person job events and fairs.
  • Multi-task oriented, with capabilities to effectively execute multiple managerial duties simultaneously
  • Must be able to analyze statistics and offer insight into statistical trending of program/project; a comfort with mathematics is needed
  • Proficient in Microsoft Office (specifically Microsoft Word, PowerPoint, and Excel)
  • Ability to thrive in a remote environment with limited oversight.
  • Dedication to a unique afternoon and evening schedule (Sunday – Thursday, 12:30 pm to 9:30 pm)
  • Ability and willingness to complete a new hire training program that requires travel (anticipated at 4-8 weeks).
  • Valid driver’s license, exceptions may be considered for relocation opportunities with accessible, reliable public or private transportation.
  • Ability and willingness to work remote if needed, leading a Remote Engagement Center and staff

Preferred:

  • Experience leading or managing in a non-profit fundraising environment; higher education fundraising preferred.
  • Experience utilizing RNL Engage or CAMPUSCALL
  • Experience working with Mongoose Cadence texting platform
  • Experience working with ThankView
  • Engagement or Calling Center and/or Annual Fund management experience
  • Management experience working in a higher education fundraising environment
RNL complies with federal, state, and local laws, and/or client requirements regarding mandatory vaccination of its workforce and/or vendors. RNL has safety protocols in place to protect employees, clients, and visitors and you may be required to be fully vaccinated against COVID-19 as a condition of employment. RNL provides exemptions/reasonable accommodations as required by applicable law.

RNL is an Equal Opportunity Employer.
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