Department Analytics Manager
Job Type: Full time
Job Number: JR-012041Location: Home Office
If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.
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**Qualified Internal applicants must apply by 9/28/22 to be considered for this role**
About the role:
The Analytics Manager plays a critical role in WGU's culture of data-driven continuous improvement. This Senior role is responsible for providing leadership and relationship management between Outreach Analytics and their assigned department. This person must gain a deep understanding of the strategies, tactics, and goals of the data used to lead. The Analytics Manager is responsible for both performing and coordinating rigorous data analysis to help guide decision-making within their partner department and across Outreach Analytics through various collaborations. They are expected to present findings clearly, concisely, and directed toward action.
What you'll do...
Own the analytical support relationship between assigned department and Outreach Analytics
Responsibility to lead or manage an Outreach-supported initiative or project at the enterprise level
Meet and Consult with the project stakeholders to determine scope, requirements, final product, and if needed, on-going maintenance support
Facilitate needs-analysis and team resource allocation of project
Communicate project statuses and activities to Outreach and WGU leadership
Coordinate execution of partner department's analytics projects with Manager, Outreach Analytics, Project Manager, and supporting Analysts
Extract and manipulate data using SQL. Develop database objects
Code and perform unit testing of developed code
Proficient analytical skill set and experience with creating, cleaning, and analyzing large data sets
Develop and deploy complex reports and dashboards
Create data-informed processes to resolve business problems and use analytical methods to produce actionable insights
Manage change requests and troubleshoot data issues
Complete root cause analysis on KPIs
Collaborate in the forecasting of key business drivers and KPIs
Present findings to technical and non-technical audiences including executive staff
Design process and business audits for data quality
Ability to attend to detail, manage multiple tasks and meet deadlines
Work closely and communicate effectively with business users and stakeholders. Requirements gathering and documentation from stakeholders
Represent Institutional Research at meetings and other coordinating events to provide IR insights, perspective and results
Assist, train, and guide less experienced members of the team in technical processes
Performs other related duties as assigned.
Knowledge, Skill and Abilities:
Advanced SQL skills
Understanding of inferential statistics and predictive modeling
Understanding of time-series forecasting
Proficiency in visual display of data
Experience developing and producing reporting using Tableau, Power BI, or similar applications
Experience with working with different raw data file formats such as JSON, XML, and CSV
Experience in data validation and testing to analyze, debug and fix issues
Knowledge of qualitative research analysis, methodologies and best practices
Experience in KPI development and application
Expertise in understanding, manipulating and querying large data sets with complex file structures
Experience and success with creative problem solving particularly with respect to innovative data applications
Ability to bridge communication and action between business user stories and technical requirements
Ability to explain complex data and research issues in a professional manner with technical and non-technical colleagues
Excellent communication and documentation skills
Ability to work well in a team environment
Professional communication across all levels of the organization
Experience working with enterprise data warehouses and big data
Familiarity with ETL techniques
Demonstrated ability to identify project risks.
Experience in change management
Skilled in project design and management. Can do big picture project management and detail results delivery
Skilled in stakeholder facilitation. Ability to anticipate customer needs and understand customer requirements
Ability to work independently
Experience in designing, organizing, and managing multiple complex projects simultaneously and with meeting deadlines.
What you'll need...
Bachelor's degree in Statistics, Economics, Computer Science, applied mathematics discipline, business, or other related degrees
5+ years of experience in data analytics, business intelligence, or information technology with a bachelor's degree, or 3+ years and a master's degree, or a doctorate or terminal degree without experience .
Experience working with Agile methodology
Demonstrated experience in project management
Nice to have...
Master's degree in statistics, social sciences, data analytics, or other related degree
Experience working in Higher Education
Experience working with Salesforce
Time-series forecasting, machine learning, advanced ETL development, Spark, and big data
Experience coding in SAS, SPSS, Stata, or other recognized statistical software
Proficiency in Python, R, or Scala for processing and analyzing data
Experience creating Machine Learning Predictive Models
Experience in survey design and sampling methodology
May have broad knowledge of project management.
Disclaimer: This Job Description has been designed to indicate the general nature, essential duties, and responsibilities of work performed by employees within this classification. It does not contain a comprehensive inventory of all duties, responsibilities, and qualifications that are required of the employee to do this job. Duties, responsibilities, and activities may change at any time with or without notice. This Job Description does not constitute a contract of employment and the University may exercise its employment-at-will rights at any time.
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