Job Listings

Director of Residence Life and Housing

Roosevelt University
Job Location:
Chicago, Illinois
Residence Life and Housing
Category Administrative

Position Number A99468

Posting Number S0000963

Location Chicago

Open Date 09/12/2022

Open Until Filled? No

Job Type Full-Time

Position Summary
The Director of Residence Life and Housing is responsible for the overall management and leadership of the Office of Residence Life, including two residential complexes made up of 700 beds, Summer Conferences, one professional staff, three paraprofessional staff, 14 Resident Assistants and 4 Office Assistants. This is an at-will, full-time, live-on, exempt position located on the Chicago campus.  This position reports to the Assistant Dean for Student Life and Housing.

Roosevelt University requires all new hires to be compliant with our COVID-19 vaccination policy, found at the COVID-19 website. All new hires are required to be fully vaccinated (including booster shot if eligible) or have an RU approved religious or medical exemption. Proof of documentation will be required at the time of hire.

Federal Title IX policy requires that all colleges and universities make known the contact information for the person responsible for coordinating its efforts to comply with Title IX regulations. At Roosevelt University, the Interim Title IX Coordinator is Shana Ware. Her office is in the Auditorium Building of the Chicago campus, 430 S. Michigan Avenue, Suite 204. She can be reached at 312-341-3761 or

Knowledge, Skills and Abilities Required
  • Master's Degree in College Student Personnel, Student Affairs, Student Counseling, or other related field.
  • A minimum of 4 years' professional experience in residence life, housing, student affairs or other relevant work in a university or college setting.
  • Supervisory experience of master's level professionals.
  • Mid-level experience with StarRez, including housing assignments, billing, room changes, reports, conference module, and data subscriptions. 
  • Prior student conduct experience in the resolution of high level disciplinary cases and appeals.
  • Demonstrated aptitude for dealing with crisis intervention, conflict resolution and mediation.
  • Strong communication, presentation, interpersonal and counseling skills.
  • The capacity to work effectively with a variety of constituencies, including students, parents, staff and faculty.
  • Effective and creative leadership skills.
  • Excellent time management skills with the ability to prioritize tasks.
  • Proven track record of managing budgets and meeting budgetary goals.
  • Must be well organized and able to work under pressure with multiple deadlines in an ever changing, fast-paced environment.
  • Ability to serve in a live-in on call duty capacity as part of a 24/7/365 duty structure.
  • Previous experience in emergency management and/or behavioral / mental health intervention activities.
  • Demonstrated ability to work with a diverse student body.
  • Excellent organizational, communication (written and verbal), interpersonal skills and attention to detail.
  • Ability to demonstrate a commitment to service excellence by embodying Roosevelt's core values, mission, and vision in every aspect of the role working with students, faculty, staff, and visitors.
  • A positive and professional demeanor is a must.
  • Demonstrated proficiency in Microsoft Office Suite including Word, Excel, and Outlook.
Years of Experience Required 4 years of progressively responsible experience in Residence Life and/or Housing

Required Education
  • Masters Degree
Minimum Qualifications
See Knowledge, Skills, and Abilities.

Preferred Qualifications
  • Experience in an urban college or university with a residential and large commuter student population.
  • 2-4 years of experience serving as a leader in a residence life team.
Equipment Operated
Basic Office equipment (desktop computer, laptop, office copier/multi-function device and phone).

Working Conditions
Normal climate-controlled office environment is provided. Job is largely sedentary, but there is a need to move about the office and buildings frequently. Occasional bending, stooping, lifting, pushing and/or pulling is required (typically less than 10 pounds of weight or pressure). Regular use of desktop computer is required, calling for frequent hand/wrist movement and repetition. Moderate level of stress. Occasional travel within the local or regional setting may be required.

Duty and Responsibility

Management and Administration
  • Manages $120,000 Residence Life annual operational budget.
  • Manages $100,000 Summer conferences annual operational budget.
  • Oversees and manages all student housing and summer conference occupancy processes (housing deposits, applications, room selection, cancellation and exemptions request, special accommodation requests, consolidation, room changes, etc.)
  • Oversees and manages all student housing and summer conference billing processes using StarRez and Banner.
  • Maintains close and constant communication with campus safety, facilities, and housekeeping staff to ensure safety, security and wellbeing of residential students and facilities.
  • Works with Campus Safety to schedule Fire Drills and Active Shooter training for Residence Life staff.
  • Reports academic year and summer conferences occupancy and housing/meal plan revenue to University Leadership.
  • Serves as main contact and liaison between Roosevelt University and the University Center Chicago (Peak Campus property group, a third-party company, whom Roosevelt University has a master lease). Ensures guidelines and expectations as established in Master lease are met.
Percentage Of Time 40

Duty and Responsibility

Staff Supervision and Core Departmental Functions
  • Provides guidance and direction to the Office of Residence Life staff members about day to day and long-term goals.
  • Hires, trains, supervises, and evaluates 1 full time employee, 1 graduate student and 19 student staff members.
  • Oversee and direct efforts related to residence hall opening and closing, RA Training, Student Staff Selection, PODSS (Living Learning Communities), and other key initiatives for the Office.
Percentage Of Time 30

Duty and Responsibility

Student Support, Duty and Crisis Management
  • Serves on University "Behavior Assessment Team" (BAT) to help assess threats and activate appropriate emergency management techniques to protect and maintain university community safety.
  • Serve as a conduct hearing officer and an appeals officer.
  • Participate as a member of the Universities' Students of Concern (SOC) team. Helps create care plans for students to help them grow in their emotional and social wellbeing.
  • Serves in on duty emergency response rotation.
  • Works closely with the facilities and housekeeping teams to schedule repair work in the residence hall. Both improvements and maintenance (i.e. flushing water in empty rooms, scheduling air filter cleaning, painting, repair work, space enhancements, furniture purchases, etc.).
  • Works with vendors to complete projects, maintain operational needs and keep customer satisfaction (Vendors: Key system, cable/Wi-fi provider, computer software databases), review and renew contracts as needed.
  • Processes all paperwork/electronic forms for employee payroll and vendor payments.
  • Plans and executes large scale events for University students (Move-In days, Welcome Week, Homecoming, etc.); reserve spaces, order food, work with outside vendors, develop marketing materials, etc.
  • Will serve on University COVID Contact Tracing team.
Percentage Of Time 30
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