Testing Support Specialist
The Testing Support Specialist provides students, staff, and faculty at Pikes Peak Community College with support in delivering integrated testing services. This position provides testing services to include proctoring and administering placement testing, testing for PPCC courses, standardized and industry certification testing, CLEP and DSST testing, GED and ESL testing, and other tests determined to meet students’ needs. This position operates testing software, including online and computer-based testing, follows regulations and technical support, and ensures the academic integrity of testing.
Reports to: Testing Manager
- Completed Bachelor’s degree from a regionally accredited institution.
- Two years of professional level experience proctoring and administering a variety of testing or assessment programs; including national-level standardized exams.
- Demonstrated experience with Microsoft Office Suite and electronic file management.
Professional level experience is defined by the Colorado Division of Human Resources: A position that involves the exercise of discretion, analytical skill, judgment, personal accountability, and responsibility for creating, developing, integrating, applying, or sharing an organized body of knowledge. Colorado revised statute (C.R.S. 24-50-135(1) allows colleges to exempt positions from the State Personnel Classified System that are determined to be professional level work.
- Completed Master’s Degree in education, counseling or psychology, student affairs, management, public administration, or closely related field.
- Experience working with diverse populations.
- Experience providing advising, career counseling, or other student services to community college or university students.
- Experience using computer software such as web design software and internet browsers.
- Understanding of basic network configurations and operations.
Salary range is $42,239.00 to $43,506.00 annual gross. For full consideration, all application materials must be received by 4:00 p.m. on September 30, 2022. Applications accepted until position is filled.
Must be a State of Colorado resident or able to relocate to Colorado prior to first date of employment.
Application Instructions: Application must be submitted online. Incomplete applications may not receive full consideration. A complete application will include:
- Cover letter - Address the minimum and preferred qualifications in the order listed on the job announcement.
- Resume - Reflect experience, education, knowledge, skills, and abilities.
- Unofficial Transcripts - Unofficial transcripts for all degrees conferred. Official transcripts are required if hired for the position.
- Professional References - Provide names and contact information for three recent professional references who can address your expertise and background for this position.
This position may be eligible for a variety of employee benefits. Pikes Peak State College participates in the Colorado Public Employees' Retirement Association (PERA) contribution rates.
Note: Prior submission of application materials will not be considered.
Test Proctoring and Administration
Provides pre-test advising to students regarding the need to placement testing, including providing test preparation information. Determines exemptions from testing based upon documentation of academic preparation, following state and institution defined guidelines. Process and input transcripts, ACT, SAT, and other placement assessment scores into student’s records. Proctor placement tests, standardized tests, and PPCC course tests with knowledge of higher education testing procedures, under the supervision of the Coordinator of Testing. Maintains training and certification requirements to administer tests and ensure their integrity. Assists students with scheduled appointments for all testing services offered by the Testing Center. Setup and maintain exam computers, including troubleshooting IT related issues.
Assists and supports Advising & Testing operations to include intake of students, answering questions from students, staff, and faculty with regard to departmental or instructional divisions to maintain compliance with institutional practices and procedures. Updates internal and external documents and marketing materials. Provides excellent customer service by answering phones, returning voicemails, and responding to emails in a timely manner.
Data Gathering, Assessment, and Reporting
Works with the Coordinator of Testing on continuous assessment and improvement of processes affecting student enrollment and success metrics. Collects and reports testing data. Adheres to departmental tracking procedures.
At the direction of the Coordinator or Director serves as an Advising & Testing liaison to faculty and instructional division staff and leadership in meetings, classes, and events. Represents Advising & Testing on college committees and task forces as assigned, to include special events and service activities.
General Duties, Skills, Knowledge, and Abilities
- Cultural competence and demonstrated evidence, understanding, and commitment to the concepts of diversity, multiculturalism, and their application in the workplace.
- Knowledge and understanding of the relationship between advising and testing for new and continuing students.
- Knowledge and understanding of community college mission, community college students, and diverse student populations.
- Knowledge of standardized (high-stakes) testing, college testing, placement, assessment and measurement programs.
- Demonstrated computer skills including Microsoft Office products, web design, internet browser, online usage, and basic network configurations and operations.
- Ability to prepare effective written communications, utilizing correct grammar and spelling.
- Ability to interact professionally and tactfully, communicate, establish rapport and work. collaboratively with a wide variety of constituents, including students, faculty, staff, and community members or organizations.
- Demonstrated skills in organization and accurate recordkeeping with strict attention to detail and student privacy issues.
- Works effectively with a diverse group of students, faculty, staff, and outside personnel and agencies.
- Public speaking and presentation experience.
- Must be able to work independently and follow through on assignments with minimal direction, and as an effective team member.
- Must be able to work at all campus locations, all military sites, and any off-campus sites deemed necessary. Occasional evening and occasional Saturday hours may be required.
This job description reflects Pikes Peak State College’s best effort to describe the essential duties and qualifications of the job. It is not an exhaustive statement of all the duties, responsibilities or qualifications of the job. This document is not intended to exclude an opportunity for modifications consistent with providing reasonable accommodation.
EEO Statement: Pikes Peak State College is an Equal Employment Opportunity/Americans with Disabilities Act institution. We value diversity, strive for a more unified campus where all people are valued, treated fairly, and possess a sense of belonging. Pikes Peak State College encourages minorities, women, veterans and persons with disabilities to apply.