Program Manager - Transitional Studies
Shoreline Community College is dedicated to inclusive excellence in teaching and learning, student success, and community engagement. Shoreline serves the educational, workforce, and cultural needs of our diverse students and communities through the core themes of educational attainment and student success, program excellence, community engagement, access and diversity, and College stewardship. Shoreline Community College is a place of open inquiry and learning, with a campus that models ideals set out in our Community Standard*. We are committed to upholding a culture of free expression, as well as maintaining a supportive and respectful learning and working environment for all.
The Transitional Studies unit includes the college’s ABE, ESL, I-BEST, High School+, GED, and Youth Reengagement programs and supports historically underserved and marginalized students to successfully navigate and achieve their academic and career goals. The programs within this unit support students with varying backgrounds and educational pathways, including learning English, getting a high school diploma or GED, taking college-level classes, or preparing for a career. Working within Transitional Studies requires a commitment to inclusivity and equity, and to fostering an environment of belonging among students, faculty, and staff.
The Transitional Studies Program Manager provides daily management, oversight, and support to the unit, focusing specifically on the management of our Basic Education for Adults (BEdA) programs including ABE, ESL, and I-BEST. They are responsible for managing and aligning the unit’s administrative processes, communication, data collection, reporting, and use of software/technology. They are also responsible for supervising one full-time and up to two part-time employees to help administer this work. This position will collaborate directly with the Associate Dean of Transitional Studies on best practices in these areas, especially around personnel management, data collection/assessment, and process management. This position will require effective use of administrative technology, management skills, customer service skills, and the ability to collaborate with staff, faculty, and partners across the college/community.
Essential Job Duties:
- Manage and support the unit’s administrative processes, focusing on leaning, improving, and innovating unit-wide procedures through process management and technology
- Coordinate with other departments, faculty, and staff to better align unit processes around recruitment, enrollment, onboarding, data collection, testing and reporting
- Manage and coordinate unit communication, engagement, and interaction with students, faculty, and relevant staff
- Assess and support the unit’s collection of data for external (state/federal) and internal (student satisfaction) purposes
- Use technology and administrative applications to further digitize and innovate the administrative work of the unit
- Supervise, mentor, and guide the work of the Program Specialist and part-time Program Coordinator(s)
- Oversee purchasing processes for BEdA programs
- Other duties as assigned of a similar level/nature
- Bachelor’s degree in a related field or program
- One (1) year of professional experience in the field; OR three (3) years of responsible supervisory and/or administrative experience in a related field
- Basic Education for Adults (BEdA) in Washington State
- Educational programs that serve underrepresented populations, such as Adult Basic Education (ABE), ESL, TRIO, CEO, HS+, GED, or Workforce Education
- Microsoft Office applications (Excel, SharePoint, Teams, Outlook, Word), digital administration tools, managing databases and digital records, and use of client record management (CRM) software, e.g., ctcLink
- Process/program assessment and review
- Process and change management
- Data management and analysis
- Fostering a climate of equity and belonging through multicultural awareness and responsiveness
- Strong organization skills and attention to detail; Ability to organize, prioritize and initiate work activities within established guidelines
- Writing/editing/proofreading clear and concise materials resulting in effective oral and written communication with individuals inside and/or outside of the College
- Responsive, timely, and effective in working as part of a team as well as independently
- Critical and strategic problem-solving or contributing to the unit
- Multitasking while maintaining composure and confidentiality in multifaceted environment
- Commitment to work with students at various English skill levels and learning backgrounds
- Commitment to work with a multi-ethnic, culturally diverse student population in a patient, helpful, and equitable manner
- Data retrieval and entry for accuracy in computerized record keeping systems
- Handling difficult and sensitive situations, using sound independent judgment within College/legal guidelines
- Establishing/maintaining effective working relationships at all organizational levels
- Working with a diverse group of students, staff, and the public in a friendly, courteous and helpful manner
PHYSICAL WORK ENVIRONMENT:
The College is currently providing services in a mixed modality of operations (both online and in-person services are offered). This position will perform work in a standard office setting, use standard office equipment and physically attend meetings both on and off campus, ability to communicate in person or through appropriate means. Please note, there may be limited opportunities for online work depending on program or area needs. If authorized for online work, employees will need to provide their own workspace and internet access, noting the College will provide technical equipment and support for online work needs.
TERMS OF EMPLOYMENT/SALARY:
This position is allocated to pay range 48 under the Washington State Office of Financial Management higher education salary schedule. Salary placement for new employees is determined by the College. This position works 40 hours per week, with schedule dependent upon department needs. Hiring of this position is contingent on available funding as determined by the College President.
Persons with disabilities have the right to reasonable accommodation in all aspects of employment with the College. This includes, but is not limited to recruitment, application, hiring, training, termination, conditions of employment, and any other employer-supported activities. Applicants requesting accommodation should contact the Office of Human Resources at firstname.lastname@example.org.
In compliance with the Immigration and Nationality Act, proof of authorization to work in the United States will be required at the time of hire. In addition, employment for this position requires proof of COVID-19 vaccination status or documentation of eligibility for a religious or medical exemption. Other conditions that may apply will be detailed upon the offer of employment. This position is overtime eligible.
In accordance with RCW 28B.112.080, applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current or past places of employment.
This position has been designated as a bargaining unit position represented by the Washington Federation of State Employees - Higher Education Community College Coalition.
To be considered for this position, please submit the following:
- NEOGOV online application/profile
- Letter of interest addressing each qualification
- Current resume
- Supplemental Questions (within NEOGOV application)
Applicants considered for positions at the College may be required to submit to a background check as a condition of employment. Adverse information from the background check will not necessarily preclude employment but will be considered in determining the applicant’ suitability for the positions.
Please Note: Once application materials have been submitted, you may not modify the application.