Job Listings

Director of Enrollment Operations

Company:
Presbyterian College
Job Location:
Clinton, South Carolina
Category:
Admissions and Enrollment
The Director of Enrollment Operations is an integral member of the enrollment management leadership team and reports to the Vice President for Enrollment. The Director will be responsible for a comprehensive workflow and enrollment management operation, across all units associated with the enrollment process, with a commitment to superior internal and external communications and ongoing efficiencies and effectiveness. The Director will manage enrollment data, communications flows and operations through SLATE, the college’s customer relationship management (CRM) tool, and BANNER. The successful candidate will be a strategic thinker who can design technology-supported solutions to implement admissions, recruitment and financial aid strategies.
  • Coordinate the design, implementation and maintenance of the CRM (Slate Technolutions)
  • Develop CRM (Slate) automation, report writing, query building, import creation, training, troubleshooting, and maintenance of systems/platforms
  • Develop and maintain appropriate quality control for accurate delivery of business operations and processes
  • Collaborate with campus partners and vendors to implement new initiatives related to operations and technology to drive a culture of innovation and creativity that is critical to enrollment success in today’s dynamic and competitive environment
  • Manage processes for data importing, data integrity, application management, project management, and quality control
  • Provide tech and Slate support for current staff, as well as on-boarding and off-boarding employees
  • Work with the office to ensure that all technologies are up to date and meeting the needs of modern enrollment and recruitment tactics
  • Plan for and lead the implementation of all new Slate components that position the college to stay up to date with recruitment and maximize the utilization of Slate
  • Serve as the Banner module manager for the Admission Office
  • Create and upkeep queries and reports used by staff that support the daily functions of the Admission Office and provide for weekly, monthly, and annual benchmarking
  • Extract data as needed for reports and research by leadership within Admission Office as well as other areas of the college
  • Create and manage Slate communication campaigns, mailers, interactions, workflows, and related Slate properties to achieve enrollment goals
  • Create import processes for data from 3rd party sources as well as information coming and going from the data warehouse
  • Train staff on the uses and updates of Slate and develop training materials as needed.
  • Create manuals to document policies and procedures
  • Act as a resource for all PC staff when dealing with Slate issues and correcting problems
  • Perform and assign data clean-up and other tasks that keep Slate running effectively and providing the data necessary for recruitment and reporting on a weekly basis
  • Become an “expert” on all admission processes to better understand the needs of the office and college concerning reports, communication flows, and historical data
  • Collaborate with departmental leaders in decisions on best practices for the inclusion of prospective student data and adherence to best reporting practices and logical coding and storage for the most efficient use by the admissions office, President’s Cabinet and other departments
  • Perform technology initiatives and oversight as needed
  • Clearly articulate your choices and understanding of projects when presenting your work to colleagues. Take direction and criticism well and play a positive role in fostering a collaborative team environment. Be a “problem solver” and take the initiative to identify what’s not working and provide recommendations to advance the office
  • Must possess a willingness and ability to work and succeed outside of a conventional work week, which may include weekend and evening hours
  • Supervises the Admissions Operations Assistant
  • Assist and mentor internal staff by administering end user support for the various technologies utilized within the college
  • Manage the flow of data between the student information system (Banner) and the customer relationship management (Slate) platforms and act as a liaison between enrollment, marketing, IT and other offices as needed for requests concerning server and software maintenance as related to Slate or other enrollment technologies
  • Must be able to think critically and creatively about how the Slate platform can be used to increase efficiencies and provide a more holistic experience to students, parents, and counselors to achieve enrollment goals
Qualifications
  • Progressive experience and demonstrated ability in database management, research, and analysis in admissions or other higher education functions.
  • Extensive knowledge and experience with the execution and management of student records and CRM information systems; experience with SLATE a plus.
  • Knowledge of or willingness to learn SQL coding a plus.
  • Ability to design, produce, track, analyze and interpret statistical data for admissions and enrollment on-going decision-making.
  • Proven success in managing and coordinating multiple concurrent projects.
  • Goal-oriented with strong initiative, imagination and organizational qualities.
  • Bachelor’s degree is required
  • Three years of progressive experience in a fast-past environment, preferably in higher education and college admissions
  • Computer knowledge (Slate CRM, Banner, MS Visio, MS Word, and MS Excel).
  • Positive attitude
  • Ability to learn how to utilize and maximize recruitment software
  • Ability to work under tight deadlines and manage multiple priorities simultaneously
  • Demonstrated analytical skills and an understanding of the importance of how data is used to make decisions
  • Strong work ethic and creative initiative
  • Adept at following and adapting to ever-changing procedures and processes
  • Must possess a willingness and ability to work and succeed outside of a conventional work week
  • Must have a valid driver’s license
  • Must be able to lift up to 25 pounds
To Apply
Send a cover letter, résumé and list of three references including contact information to Presbyterian College Office of Human Resources, 503 S. Broad St., Clinton, SC 29325 or email materials to hr@presby.edu
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