Job Listings

Student Support Coach (106124)

Regis College
Job Location:
Weston, Massachusetts
Student Affairs and Services
Job Shift: Day


Under the direction of the Director of Academic Support Services and Retention, the Student Support Coach carries out the department's mission of promoting academic, personal, and professional growth for the diverse undergraduate and graduate student populations at Regis. The Student Support Coach develops and implements holistic programming, including academic, emotional, and social supports.

Essential Functions:

  • Supports a caseload of students by providing support to assigned students at the undergraduate and graduate level via individual and group meetings.
  • Provides a highly supportive, culturally responsive, and engaging environment for students.
  • Proactively outreaches to and meets with students at key times for continuous needs assessment and connection to appropriate resources.
  • Engages intentionally with linked first year seminar sections to visit classrooms and provide learning strategies, time management, and first year transition programming.
  • Collaborates with faculty and staff (e.g., academic departments, athletics, and special student populations), to create programming that supports student learning within those areas.
  • Creates and implements learning communities and study groups.
  • Works closely with Academic Advising to provide general advising support.
  • Creates and maintains academic plans for students on academic standing.
  • Collects data on coaching and FOIL programming through recordkeeping in Starfish.
  • Monitors and responds to Starfish referrals and flags.
  • Attends weekly staff meetings and other departmental meetings as requested.
  • Serves on weekly Case Management meetings to review student attendance, grades, trends, and develop outreach strategies.
  • Upholds Regis' commitment to equal opportunity and promotes inclusive excellence in all interactions with campus community members.

Other Duties:

  • Performs additional duties to contribute toward effective implementation of departmental programs and services as assigned.
  • Participates in institutional committees and task forces as assigned.
  • Works with other staff to develop content for the departmental website and ensures that the site is accurate and up to date.
  • Assumes other related duties as assigned.

Supervisory Responsibilities

  • None.
Additional Information


  • MA/MS degree in education, counseling, psychology, or related field.
  • Professional judgment and ability to refer students to other College resources, services, or advising as appropriate.
  • Demonstrated ability to work independently, collaboratively, and respectfully in a complex and diverse academic environment.
  • Ability to interact effectively and communicate clearly, orally, and in writing with students, faculty, and staff
  • Excellent planning and organizational skills.
  • Willingness to be innovative, take intellectual risk, and learn from mistakes
  • Ability to meet deadlines and perform will under pressure.
  • Extensive knowledge of academic support services in a diverse higher education community.
  • Demonstrated ability to develop academic support programs supportive of an increasingly mobile and technology enhanced environment.
  • Ability to uphold the University's commitment to inclusive excellence in a diverse educational community.
  • Strong technology skills including mastery of MS Word, Excel, OneDrive, and Zoom. Experience with Starfish, Smarthinking, and Ellucian Colleague a plus.
  • Thorough organizational and planning skills with attention to detail and follow-through.

Working Conditions/Physical Demands

  • Work is normally performed in a typical office work environment.
  • May spend extended periods at terminal,on telephone, or operating other office machines.There will be regular interruptions to assist students, visitors and staff.
  • May require some lifting of equipment and/or boxes of supplies.
  • Position is based on the Regis campus in Weston; should be comfortable working in a remote environment, as needed, to maintain outreach.
  • May require evening and weekend hours.

This is a hybrid-eligible position.

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.

Protecting the Regis Community

At Regis the safety of our campus community is our highest priority. We invite all applicants to review our health and safety protocols at ourCOVID-19 Updatespage. The most powerful measure we can take is vaccination, and all campus community members must be fully vaccinated and have received a booster against COVID-19, with the exception of certain medical and religious exemptions. New employees without an approved medical or religious exemption are required to have their first vaccine dose by their date of hire. And all new employees will join the campus community in using theCoVerifiedapp to upload vaccine information, report symptoms, and schedule regular campus COVID tests. We're in this together!

External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.

In employment, as in education, Regis College is committed to equal opportunity and affirmative action. Regis does not discriminate on the basis of race, color, age, religion, creed, sex, gender identity or expression, sexual orientation, ethnic or national origin, ancestry, citizenship, marital or parental status, physical or mental disability, genetic information, pregnancy, veteran's status, membership in uniformed services or any other protected status.

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