Job Listings

Senior Academic Operations Coordinator

National Louis University
Job Location:
Chicago, Illinois
Administrative Assistants
At National Louis University we offer our employees an innovative environment to work together and inspire the ideas that will make an impact. As our external environment changes, our employees are provided the opportunities and tools needed to grow both personally and professionally to remain successful. Full-Time NLU employees and dependents are offered a wide range of benefits, including but not limited to, Health Insurance benefits, Retirement benefits, Paid Time Off and Educational Benefits.

The Senior Academic Operations Coordinator position provides high level administrative and operational support to the Undergraduate College. In collaboration with the Director of Academic Operations and stakeholders across the team, this position will manage academic operations for key components of the college to ensure consistent experiences across staff, faculty, and students. The Senior Academic Operations Coordinator will work closely with other departments internal and external to the college to effectively communicate and ensure smooth workflows for scheduling and employee onboarding. Reporting to the Executive Director of Strategy, Budget, and Operations and working closely across the Operations team, the Senior Operations Coordinator must have outstanding attention to detail and be skilled in collaboration, organization, and creative problem-solving. Hours may vary to include some evenings or Saturdays to support special college or university initiatives.

Essential Responsibilities:
    • In collaboration with the Director of Academic Operations and Associate Deans, manage academic operations for UGC including start and end of term operations (maintaining the master textbook list, textbook orders by term, communication of due dates/deadlines, faculty workload forms).
    • Lead or co-lead special projects for the college, including but not limited to, the completion scholarship, emergency grants, student grad school advising playbook, and others as assigned.
    • Support Associate Deans with faculty on-boarding and credentialing.
    • Maintenance of the UGC Hub and UGC Website and coordinating the distribution of the UGC Bulletin, including ensuring information is up-to-date and easily accessible.
    • Provides office management (assisting with scheduling, mail, order supplies and maintain supply inventory, ensure office equipment is functional) for Chicago and provides on-ground support for events at Chicago, as needed.
    • Supports academic alert implementation through auditing degree evaluations and communication.
    • Support and/or participate on University wide projects/teams on behalf of the college, including but not limited to COVID Response Team & Emergency Response Meetings.
    • Support Undergraduate Honors Program, and recognition of student achievement of Academic Excellence.
    • Support college events and meeting as needed.
Undergraduate College Core Competencies:
  • Ownership and Quality of Work: Effectively manages own work, ensuring timely delivery of high-quality work within a fast paced environment.
  • Organizational Commitment: Passionate, energetic, and driven to make a difference; Acts with honesty, integrity, and professionalism; Self-reflective, focused on development, and makes regular progress on development areas; Learns from mistakes and setbacks; Is adaptable and welcomes change.
  • Upward Management: Engages at appropriate level with supervisor in defining desired outcomes, providing status updates, and obtaining input as to ongoing project direction and process; Keeps commitments and meets deadlines without the need for reminders; Proactively shares information in a timely manner.
  • Collaboration: Works with colleagues, from across the organization, toward achieving common goals by sharing knowledge, learning, and building consensus. Proactively identifies relevant stakeholders and engages colleagues as needed to achieve goals.
  • Communication: Uses effective written and oral communication with internal staff, teams, community served, and partners; demonstrates empathy and listening.
Required Skills, Experience and Competencies:
  • Bachelor's Degree, Required
  • 5+ years of demonstrated skills in MS Office (including PowerPoint, Excel and Word), desktop publishing and project management required, and ability to learn new technology systems for purposes such as scheduling, mass communications, data reporting, etc.
  • 3+ years of progressively responsible project management experience in an educational context
  • 3+ years working in a highly organized, collaborative and responsive, with the ability to problem solve in an evolving, fast paced environment.
  • 3+ years of experience demonstrating excellent performance in related roles.
  • Communication/Interpersonal: Communicates effectively and appropriately. Uses good judgment as to what to communicate to whom as well as the best way to get that accomplished. Speaks in a clear and credible manner, selecting the right tone for the situation and audience. Listens to others and allows them to make their point.
  • Cross-Cultural Sensitivity/Compassion: Demonstrates an awareness of, and sensitivity to, the needs and concerns of individuals from different cultures. Makes adjustments in how he or she communicates out of respect for cultural differences and minimizes the number of cross-cultural misunderstandings.
  • Solving Problems: Takes a proactive approach to anticipating and preventing problems. When problems occur, defines those problems, investigates obstacles, gathers relevant information, decides whether solving the problem should be a group decision, generates and analyzes alternate solutions and arrives at a workable solution.
  • Managing Multiple Priorities: Handles multiple assignments and priorities yet still fulfills all commitments. Readily accepts new responsibilities and adapts well to changes in procedures. Gives appropriate priorities to various work demands.
  • Handling Difficult Issues: Handles sensitive or difficult issues with grace and confidence. Remains clear-headed and focused and inspires others to do the same. Remains objective in the face of strong emotions. Can acknowledge strong emotions without being unduly influenced by their intensity.
  • Relationship Building: Builds rapport and develops alliances with a broad range of people. Adjusts communication style to meet the needs of individuals at various organizational levels and to meet the needs of clients. Forms alliances by demonstrating concern and respect for others, as well as by highlighting common interests and aspirations. Leave others feeling that he/she will be a trusted ally and is careful to act in ways that reinforce that trust over time
NLU Inclusion Statement:

National Louis University is deeply committed to serving its community, advancing access and equity, and ensuring that all individuals are welcomed and valued. We are dedicated to fostering a culture where diversity, equity, and inclusion remain at the core of who we are. These are more than just words to us: they are truly a way of life for the NLU community. We recognize that differences in age, race, gender (identity and expression), nationality, sexual orientation, physical and intellectual ability, and background bring richness to our work environment. We affirm diverse perspectives, innovative contributions, and authentic presentations of self from every member within the NLU community. We believe inclusion is grounded in the actions we intentionally take each day. Our goal is to inspire and empower NLU employees and community members to cultivate an environment where we collectively focus on uplifting and advancing our institutional culture.
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