Admissions Counselor I
Reporting to the associate/assistant director of admissions, the admissions counselor represents Western University of Health Sciences to prospective students and works to increase inquiries and convert applications into enrolled students. The successful admissions counselor exhibits superior customer service skills and professionalism throughout daily interactions and communications with students including phone calls, emails, and information sessions. Works closely with the assistant/associate director of admission and admission committees before and during interview days for assigned programs. The admission counselor must demonstrate an ability to work independently as well as collaboratively with team members, faculty, students, alumni, administrators, and staff.
Knowledge, Skills, and Abilities
Individuals must possess the knowledge, skills, and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
- Must be proficient with Microsoft Office Suite.
- Must have quality voice and pronunciation skills to be able to speak well and be clearly understood.
- Must be able to effectively interact with applicants, faculty, staff, and outside contacts by telephone, in person, in writing, and via email.
- Ability to work on and concentrate in a busy, multi-tasked, multi-faceted environment.
- Must be a self-starter and have the ability to work with minimal supervision.
- Must be a team player, willing to share and exchange ideas.
- Must have the ability to make ethical decisions and exercise professional judgment, doing what is best for prospective students as well as the University.
- Familiarity with college transcripts a plus.
- Experienced with calculator, fax, copy machine, and telephone operation.
- Strong organizational skills, attention to detail, accuracy, and the ability to take initiative.
- Good understanding of mathematical concepts including ability to perform mathematical calculations, including those involving fractions, decimals, and percentages.
Education and Experience
- Bachelor's degree in a related field preferred, or any combination of education and experience that provides the required skills and ability
- Minimum of one to two years of experience in university admissions and recruitment or a similar recruitment setting
Admissions Counselor Duties
- Setting up one on one enrollment appointments via phone outreach with prospective students
- Cultivate prospective student relationships using phone and email correspondence
- Conduct detailed pre-admission counseling for prospective graduate students
- Conduct face-to-face, telephone appointments and e-mail correspondence to identify adult student prospects to determine their educational needs, concerns and interests while promoting the benefits of higher education with prospective students
- Provide superior customer service when interacting with prospective students on the phone, in writing, by email and/or in person
- Communicates effectively and autonomously when working with prospective, future and current students while avoiding misrepresentation at all times
- Document all activity in the database management system in a timely and accurate manner
- Use Customer Relationship Management (CRM) tool to prioritize and manage daily workflow
- Elect to participate in appropriate recruitment and enrollment activities autonomously including campus tours, open houses, info sessions, transfer, fairs, graduate fairs, tabling events, etc.
- Secure new inquiries (Personally Developed Referrals) by directly asking phone and in-person contacts about referrals of others to contact that may be interested in programs offered
- Meet admissions department daily, weekly, and quarterly productivity goals, i.e., phone calls, e-mails, applications, interviews, etc.
- Provide continuous evaluation of processes and procedures at the end of each intake cycle with results being used to improve area operations, efficiency, and service to both internal and external customers
- Work in collaboration and cooperation with leadership and academic divisions on campus
- Recommend appropriate technologies to support enrollment functions
- Performs other duties as assigned