Assistant Director, Development Operations & Benefits Fulfillment
Posting Number: req11161
Department: Administration and Athletics
Location: Main Campus
Address: Tucson, AZ USA
The principal objective of this position is to assist with the annual giving program and internal operational needs of the Development staff. The primary focus will be on benefit fulfillment and customer service. This includes all parking benefits and overseeing the Wildcat Club's benefit program. The position will be an integral part of the Wildcat Club staff and helping to maintain and grow current Wildcat Club membership.
The University's strength in undergraduate education and scientific research is paralleled by its excellence on the playing fields, courts and other venues of its 21-sport Intercollegiate Athletic Program. The Arizona Wildcats compete in the tradition-rich Pacific-12 Conference, "The Conference of Champions." For a more comprehensive view of what makes working in our department unique, please visit the websites at: www.arizonawildcats.com.
Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!
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Duties & Responsibilities
- Benefits Fulfillment:
- Parking: coordinate with Parking and Transportation in regard to all things Arizona Athletics parking, be responsible for game day parking and distributing parking benefits to Wildcat Club members. Overseeing the Ballena selection process for both Football and Men's & Women's Basketball parking
- Benefits: oversee and manage the Wildcat Club benefits program, including car decal, luggage tag, specialty item, Dunlap Stadium Club access and all other benefits. Assist the ticket office and marketing teams with mobile ticketing.
- Acknowledgements: fulfill all acknowledgments for philanthropic and capital campaign donations. This includes the creation and delivery of emails, letters and postcards.
- Eloqua Mass Communication for Wildcat Club & A Club: Creating and distributing mass emails for both the Wildcat Club and the A-Club. Examples include, large scale solicitations, A-Club monthly newsletters, event invites, parking updates etc.
- Donor Recognition: coordinate donor recognition and ensure that recognition is fulfilled. This includes donor recognition in game day programs, video boards, etc. (excludes major gift capital/naming recognition)
- Donor acquisition and retention. Regular phone calls and communication to renew and solicit new donors.
- Coordination of Donor Trips, work in connection with development lead to plan coordinate and execute annual donor trips for football and basketball.
- Tax Receipting & Amortization: serve as the liaison to the University of Arizona Foundation gift processing team to assist with tax receipts and benefit amortization processes.
- Weekend and Evening Work: weekend and evening work is required. In addition, football game and men's basketball game attendance is part of the job responsibilities as well as other duties as assigned
- Additional duties as assigned
Knowledge, Skills, and Abilities:
- Critical thinking skills as related to understanding quantitative and qualitative data
- Skill in developing and maintain good working relationships
- Skill in use of personal computer/software (Excel, Word, Access, PowerPoint, Paciolan, Lynx)
- Ability to problem solve and make decisions.
- Demonstrated ability to communicate effectively with individuals at all organizational levels, and project a positive, professional attitude.
- Proficiency in Paciolan and other CRM systems
- Excellent verbal and written communication skills
- Dedication and motivation to initiate, lead and support value-added projects
- Self-motivated, results-oriented, and has a positive demeanor
- Demonstrated organizational skills, including the ability to plan, establish priorities and successfully manage multiple priority projects
- Demonstrated ability to develop and maintain positive interpersonal relations
- Bachelor's degree
- Three years of experience
- Ability to work nights and weekends as necessary
- Experience with Salesforce CRM is preferred
- Three years of experience working in NCAA athletics development and/or ticket office
Full Time/Part Time: Full Time
Number of Hours Worked per Week: 40 + nights and weekends
Job FTE: 1.00
Work Calendar: Fiscal
Job Category: Athletics
Benefits Eligible: Yes - Full Benefits
Rate of Pay: DOE
Compensation Type: salary at 1.0 full-time equivalency (FTE)
Career Stream and Level
Type of criminal background check required: Name-based criminal background check (non-security sensitive)
Number of Vacancies: 1
Contact Information for Candidates
Open Until Filled: Yes
Documents Needed to Apply: Resume, Cover Letter, and One Additional Document
Special Instructions to Applicant
Please submit Resume, Cover Letter, and the answers to
the following questions as the Additional Document. Thank You.
1. Describe your knowledge of NCAA and Pac-12 Conference
rules and regulations relating to academics, satisfactory progress, and
2. Please list below any experience you have had since 2015
with high school or college student-athletes. This includes working or
volunteering in any capacity with a high school, AAU, sports club, junior
college or 4-year institution student-athlete, athletics team or department.
3. Applicants for this position are subject to the following
NCAA Bylaws 11.4.2, 22.214.171.124, 126.96.36.199, 11.4.3, 188.8.131.52, 184.108.40.206, 11.4.4,
220.127.116.11, and 18.104.22.168. You may be asked about these Bylaws in an interview,
and you may be asked to sign a future affirmation confirming the same prior to
or upon your employment by The University of Arizona, if you are selected for
employment. Do you understand that by submitting your application for
employment you are affirming that you have read these Bylaws, and that such
Bylaws would not preclude your employment by The University of Arizona?
4. Are you the parent, coach, relative or guardian of a
prospective student-athlete (i.e., student in 9-12 grade or 7-12 grade for
men's basketball or junior college student) in the sport of men's basketball,
women's basketball or football or have any other type of association with any
prospective student-athlete in the sports of men's basketball, women's
basketball or football? If yes, please explain.
5. Is your potential employment within the athletic
department conditioned upon the enrollment of any prospective student-athlete
(i.e., student in 9-12 grade, 7-12 grade for men's basketball or junior
college) in the sport of men's basketball, women's basketball or football? If
yes, please explain.
6. Do you understand that failure to disclose any
information related to your affiliation with a prospective student-athlete
(student in 9-12 grade, 7-12 grade for men's basketball or junior college) in
the sports of football, men's basketball or women's basketball might render
your application ineligible for consideration?
At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As an Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.