Job Listings

Manager, Evaluation Faculty

Western Governors University
Job Location:
Salt Lake City, Utah
Other Education Faculty

Job Type: Full time

Job Number: JR-011474

Location: Home Office

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

**All qualified internal applicants must submit an updated resume showing current WGU work experience no later than end-of-day 8/10/22 to be considered for the role**

Position Summary

Manage team in a manner consistent with WGU and Evaluation Department policies and procedures

Essential Functions and Responsibilities

  • Direct the work of the logistic team's individual contributors
  • Demonstrate expert-level knowledge, experience, and skills related to the logistic team's process and procedures
  • Ensure teamwork is accurate, fair, helpful, and quick (SLA) by identifying, leading, and implementing projects to improve logistic processes in the Evaluation Department
  • Develop, lead, monitor, and analyze workflow, optimize team resources, so that the day-to-day operations are accomplished through individual contributor team members
  • Develop and supervise processes that appropriately protect sensitive information of employees in consultation with the People Organization
  • Leads the logistic team in demonstrating work behaviors that keep employee information and data confidential and secure within the scope of the team
  • Collaborates with other functions within the Evaluation Department and/or with other departments


  • Consistent application of people management practices and procedures in diverse and complex situations
  • Resolve complex personnel issues, consulting senior management as needed
  • Demonstrate ownership of assigned projects and apply strong leadership skills to nurture a high-performing, cross-functional team environment
  • Actively listen to, involve, and represent Evaluation employees in the development of strategic initiatives and in matters that affect employees
  • Collaborate with employees throughout the university to find and deliver solutions that improves the quality of processes
  • Develop and implement initial and ongoing training
  • Monitor the quality of your team through design, development, testing, and ongoing implementation.
  • Plan, monitor, and manage projects through completion


  • Influence the functional design of department policies, procedures and records focused on logistic related tasks
  • Manage the team representatives to meet the individual, team, and department objectives by setting individual and team goals.
  • Manage process improvement in tools used, workflow implemented, etc... with a focus on the impact on department budget and a successful employee experience
  • Lead process improvement in areas where process concerns are evident
  • Accountable for team performance of service level agreement to department teams
  • Leads the team in individual and team coaching, and all aspects of personnel management for the team


  • Self-managed in taking initiative and acting independently
  • Manage team(s) to provide services that are consistent with standard practices and policies so that the team's process is accurate, fair, helpful & quick
  • Adheres to university practices for management and applies appropriate judgment to ongoing performance management of the team
  • Connect and coordinate within the team, the evaluation management, People and Talent Acquisition, and any applicable cross-functional groups
  • Collaborate with the Evaluation Directors and Evaluation Leadership to identify and respond to trends, opportunities, and challenges identified
  • Foster strong collaborative and team-oriented approaches in a remote setting, rectifying and safeguarding against gaps in communication
  • Identify problems/inefficiencies and guides innovative solutions for improvement
  • Exercise independent judgment, ingenuity, and resourcefulness in determining how to achieve results within defined policies and procedures

Knowledge, Skills, and Abilities Required:

  • Understanding and appreciation of WGU's competency-based education model
  • Experience leading teams focused on student support and instruction
  • Documented use of technology-based educational delivery systems
  • Demonstrated ability to function in a leadership and guiding role that enhances employee achievement toward educational goals in a competency-based learning environment
  • Demonstrate ability to analyze program metrics to support data-driven decisions
  • Track record for effective coaching and communication skills with a widely diverse employee population with exceptional and persuasive communication skills, oral and written.
  • Track records for effective communication and collaboration with a diverse professional population of WGU colleagues, partners, and stakeholder professional integrity that represent the educational standards within higher education
  • Displays commitment to the organization and to personal growth; self-motivated and able to motivate and inspire others; asserts self appropriately to champion ideas; tells the truth in a direct and constructive manner.
  • Displays adaptability and behaviors and communication style to meet the needs of a wide range of situations; tackles obstacles appropriately; is comfortable with ambiguity.
  • Ability to maintain a clear focus on student achievement possesses the ability to keep the student at the center of what we do, and why we do it.
  • Exhibits passion for improving the educational experiences of our students by creating lasting partnerships with other departments and related stakeholders.

Minimum Qualifications:

  • Graduate degree in Education
  • 3+ years of K-12 or Higher Ed teaching experience
  • Current or Past Teaching Certification in K-12 Education
  • Leadership experience in an academic environment
  • Experience Advancing Equity in Leadership, Management, and Hiring of Employees

**Master's degree outside of Education may be accepted if candidate has the other requisites -current or past K-12 Teaching Certification AND Education leadership experience in Higher Education or K-12

Preferred Qualifications:

  • Terminal degree in Education
  • Experience in Educational Psychology and Educational Foundations
  • Experience with initial licensure programs highly preferred
  • Virtual Leadership experience in an academic environment is highly preferred
  • Experience as an Evaluator at WGU

Disclaimer: This Job Description has been designed to indicate the general nature, essential duties, and responsibilities of work performed by employees within this classification. It does not contain a comprehensive inventory of all duties, responsibilities, and qualifications that are required of the employee to do this job. Duties, responsibilities, and activities may change at any time with or without notice. This Job Description does not constitute a contract of employment and the University may exercise its employment-at-will rights at any time.

As an equal opportunity employer, WGU recognizes that our strength lies in our people. We are committed to diversity.

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