Library Services Associate III (Updated)
Posting Number: req11169
Department: Access & Information Services
Location: Main Campus
Address: Tucson, AZ USA
Please Note: The Position Highlights field has been updated with the expected work schedule.
The Library Information Associate (LIA) III coordinates activities at UA Libraries service desks and assists customers with basic research needs, providing information, reference and technology assistance. You will work in an environment where department members are located in multiple libraries across campus, working evenings and weekends for the purpose of supporting the education and research needs of customers and for promoting a safe and secure learning environment in the various libraries. Within the Information and Training group, you will provide leadership and collaborate with the Training Coordinator by assisting with chat service training and supporting the training of staff in night and weekend positions. You will assist with answering and triaging email reference and directional questions in evening hours and process interlibrary loan requests and be responsible for following opening and closing building procedures.
Work Schedule: Sunday through Thursday, 3:30 pm - 12:30 am/summer hours - 10:30 am - 7:30 pm
Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!
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Duties & Responsibilities
- Provides customers with reference, technology and circulation assistance (in-person, online via chat, phone and email), including locating library information, resources, materials and services; troubleshooting software, computers, laptops , projectors and other emerging technology. Provides leadership including solving problems and making non-routine decisions using sound judgment, following through to solve public desk issues, and coordinating the work of and providing direction to student employees
- Collaborates with the Training Coordinator to support training goals for night staff and training staff in chat.
- Processes interlibrary loan borrowing and document delivery requests which requires a high level of problem solving, including interpreting policies and procedures. Uses multiple systems such as ILLiad (interlibrary loan and document delivery management software) and WorldCat/OCLC.
- Ensures safety of library customers and employees and security of library materials through application of library and University policies and procedures. Acts as a liaison with University Police Department (in regards to reporting criminal activity or emergency situations), Campus and Library Facilities (in regards to building problems), Library Systems (in regards to library equipment problems), and as needed Risk Management (in regards to reporting incidents) during evening and weekend hours. As needed, responsible for opening/closing and securing various UA Libraries.
- Monitors email reference queue answering and triages questions in the evening and/or weekends.
- The UA Libraries support the UA's diversity and inclusiveness strategic initiatives designed to create an inclusive environment for all faculty, staff, and students. The candidate is expected to support diversity and inclusiveness efforts in the department and college.
- Other duties as assigned
KNOWLEDGE, SKILLS, AND ABILITIES
- Understanding of the research and references process as well as a broad understanding of various types of reference sources (e.g., library catalog, indexes, web-scale discovery services, search engines, virtual and print resources) and their appropriate uses, including understanding the differences between primary and secondary resources.
- Demonstrated leadership skills, including evidence of excellent initiative, organizational and time management skills; evidence of the use of good judgment and solid analytical and problem-solving skills with ability to work autonomously with minimal supervision.
- Demonstrated customer service skills, including the ability to work with diverse people and serve a diverse population, as well as taking a proactive approach to meeting customer need, coordinating with peers in order to effectively meet customer need and initiating effective interventions that result in customer satisfaction.
- Ability to deal with difficult customer interactions and work with outside departments to follow university policies and procedures in reporting building incidents and Code of Conduct violations.
- Demonstrated ability to prioritize tasks and respond positively to unanticipated changes while exhibiting follow through and flexibility under demanding circumstances. This involves the ability to work proactively and constructively to identify, define and solve problems with customers and colleagues within the unit and library-wide.
- Excellent interpersonal and communication skills, both written and verbal.
- Ability to work in a highly collaborative and inclusive environment, one that values and leverages the benefits of diverse perspectives.
- Positive attitude and strong demonstration of Our Values: Collaboration, Continuous Learning, Diversity, Innovation, and Integrity.
- Bachelor's degree required
- One year related experience required
- Experience searching integrated Library Services Platform and record interpretation (e.g., Ex Libris)
- Experience providing reference services (in-person and virtual), utilizing the reference interview process to determine customer need in an academic, research or large public library
- Experience with interlibrary loan and/or document delivery and its management systems (e.g., ILLiad and OCLC)
- Experience giving and receiving feedback in an environment dedicated to ongoing growth
- Experience working in an academic library.
- Experience providing public and reference services (in-person and virtual), utilizing the reference interview process to determine customer need, in an academic, research or large public library.
Full Time/Part Time: Full Time
Number of Hours Worked per Week: 40
Job FTE: 1.0
Work Calendar: Fiscal
Job Category: Libraries
Benefits Eligible: Yes - Full Benefits
Rate of Pay: $18.50 - $21.40
Compensation Type: hourly rate
Career Stream and Level
Type of criminal background check required: Name-based criminal background check (non-security sensitive)
Number of Vacancies: 1
Contact Information for Candidates
Armando Cruz - firstname.lastname@example.org
Open Until Filled: Yes
Documents Needed to Apply: Resume and Cover Letter
Special Instructions to Applicant
To ensure your application materials are considered, please submit your application by the first review date of August 9, 2022.
At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As an Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.