Job Listings

Account Manager

Company:
University of Chicago
Job Location:
Chicago, Illinois
Category:
Conference and Events Administration
GENERAL SUMMARY:
The Booth Account Manager position is an integral part of the Conference Center team with a focus on key Booth internal, academic, continuing education and a few select external accounts. Primary job responsibilities lay in account management and include working closely with key contacts to identify, communicate and reserve appropriate space; and serving as an advisor on room capacities/setups and audio visual needs. This position also provides on-site meeting services as part of the Conference Services team which is not limited to owned accounts.


PRINCIPAL DUTIES AND RESPONSIBILITIES:
  • Develops and maintains positive relationships with all key contacts of accounts.
  • Communicates conference facilities space availability and reserves appropriate space.
  • Collaborates with the Sr. Account Manager on Booth account bookings as needed.
  • Responds in a timely manner to operational and functional questions posed by clients. 
  • Confirms audiovisual and setup event details and inputs or clones these details onto appropriate forms used by staff providing service to the conferences and events; catering, building services and audiovisual. 
  • Be an authority on Conference Center property, services, reservation policies and process. 
  • Meets with the account representative(s) to review the program and logistics, to learn of additional requirements and/or changes when and if requested. 
  • Participates in or conducts daily service meetings to include core service departments for the purpose of communicating details and changes to in house events.
  • Serves as EMS approver in tandem and in consultation with Booth Academic Services representative to mitigate any reservation booking conflicts.
  • Reconciles and submits event charges and billing information via a banquet check and passes information on to accounting.
  • Verifies that various service providers have implemented the details and requirements as needed and per the BEO prior to event start.
  • Greets and maintains contact with client during shift and prepared to offer assistance or service as necessary.
  • Takes necessary steps to correct set-ups that deviate from those requested by either personally correcting the inaccuracy or by securing the assistance of the appropriate service provider.
  • Has knowledge of all events in house regardless of ownership and offers on-site support as needed.
  • Has a moderate/high level of authority in selling products and services. Works with marketing and other units to target growth areas and generate leads.
  • Plays a key role in the execution of sales and marketing programs.
  • Performs other related work as needed.
KNOWLEDGE, SKILLS AND EXPERIENCE:
  • Bachelor’s degree in hospitality or similar field.
  • At least two years of experience in hospitality industry preferably in a customer service facing role in a hotel/conference center setting.
  • At least two years of progressively responsible work.
  • At least two years of experience within ASEM and/or EMS.
  • Working knowledge and prior use of basic computer software (Microsoft Office).
  • Excellent organizational skills, work habits and the ability to prioritize workflow amid interruptions.
  • Multitask between tasks and reprioritize work as needed.
  • Exceptional verbal, written communication and interpersonal skills.
  • Professional appearance and ability to project a professional image in all interactions with clients, vendors, faculty, and staff.
  • Possess an outgoing, positive and congenial personality.
  • Make responsible decisions under time restraints and pressure.
  • High customer service focus.
  • Handle stressful and demanding situations without disruption of efficiency or professional demeanor.
  • Demonstrate leadership skills and proven self-starter.
  • Make responsible decisions under time restraints and pressure.
  • Get along with people and work effectively on a team.
  • Work flexible hours, varying between the hours of 6:00am - 7:00pm, Monday through Friday and, on occasion, weekends, sometimes on short notice.
  • The working schedule varies daily and weekly and is one where 5 days of in person work may be required to meet the demand.
  • This role includes hybrid work but is seasonal in nature and driven by in-house events, proper office coverage, general business demands and fulfilling the department’s mission of creating memorable experiences for clients. 
  • Resume/CV (required)
  • Cover Letter (required)
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