Job Listings

Associate Director, Executive Education Enrollment

Company:
University of Chicago
Job Location:
Chicago, Illinois
Category:
Sales
GENERAL SUMMARY:
Responsible for driving paid registrations to Executive Education open enrollment programs by following up and communicating learning solutions to in-bound B2B leads/companies/and sponsors. Identify sales outreach opportunities to convert inquiries to open and group registrations, and increase company retention.

PRINCIPAL DUITES AND RESPONSIBILITIES:
  • Works closely within a cross-functional marketing and sales team to increase program enrollments.
  • Works with sales team to ensure all new leads are being contacted with effective and clear communication regarding program of interest within ~ 24-48 hours either via phone and/or email.
  • Focuses on qualifying leads and prioritizing leads for outreach strategies to increase enrollment for comprehensive management programs, as well over 50 open enrollment programs.
  • Identifies new opportunities, both domestically and internationally, for enrollment growth and work closely with both Marketing, Sales, and Business Development team members, for comprehensive strategy development.
  • Usees Salesforce to analyze lead behavior and reviews lead scoring to create sales strategies that are timely and relevant to nurture leads.
  • Communicates program benefits in an efficient manner so as to sell effectively.
  • Stays knowledgeable of all course content, faculty, pricing, and competitor programs.
  • Aids customers in the registration process, as needed.
  • Enters information requests and customer details discovered from the sales process into Salesforce.
  • Ensures that sales correspondence is appropriately sent to clients in a clearly communicated and timely manner.
  • Assists with client proposals for open enrollment and custom opportunities.
  • Works independently across a defined portfolio of products / services / accounts.
  • The job leverages understanding of emerging market trends and interdependencies to evaluate the potential impact customers and expand relationships with its customers.
  • Performs other related work as needed.
KNOWLEDGE, SKILLS AND EXPERIENCE:
  • At least five years of experience in sales or customer experience.
  • Working knowledge of Salesforce and / or other CRM technology.
  • Superb communication skills and strong customer-orientation with demonstrated success.
  • Excellent organizational skills and knowledge of how to prioritize workflow.
  • Outgoing and congenial personality.
  • Professional demeanor.
  • Work successfully as member of team.
  • Exceptional ability to deal with stressful/demanding work situations without disruption of efficiency.
  • Adapt quickly to and manage changes in daily workflow.
  • Understand and balance the different priorities of Executive Education.
  • Adaptability to change and to align performance and thinking to the current need of the department and the business.
  • This position is currently expected to work a minimum three days per week in the office.
  • Work flexible hours according to demands of business.
  • Resume/CV (required)
  • Cover Letter (required)
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