Job Listings

ILL Borrowing Supervisor

Virginia Tech
Job Location:
Blacksburg, Virginia

Job Description

Under the direction of the ILL Unit Head the ILL Borrowing Supervisor will:
* Hire, train, supervise, and evaluate ILL student assistants, including cross-training of all ILL unit's student job tasks.
* Acts as supervisor in the absence of the ILL Unit Head. Makes independent decisions about workflow, unit priorities, and resolving problems.
* Provide customer assistance to a diverse community, explaining ILL policies and procedures. Resolve problems that arise, exercising independent judgment and decision making.
* Search bibliographic records in the library's ILS and discovery systems, Library A-Z List, OCLC, RapidILL, and other sources to fulfill Virginia Tech patron's requested materials.
* Determine the need for required copyright fees and purchase copyrighted, embargoed, and ahead of print articles from specified vendors or directly from the publisher.
* Locate, purchase, and deliver special documents such as standards, technical reports, and thesis.
* Create and maintain ILL promotional presentations, email templates and specialized ILLiad queues to streamline processes.
* Compile designated OCLC, ILLiad, and RapidILL borrowing statistical data and report data to appropriate staff for further processing.
* Create and maintain written borrowing and document delivery documentation on policies and procedures. Maintain and update ILL LibGuides and public notices regarding ILL services.
* Manage and organize the ILL unit 's email account. Verify new registered customers using VT authentication systems and Central Authentication Service (CAS).

Required Qualifications

* Interlibrary Loan experience
* Experience in hiring, training, and supervising staff or student employees
* Experience working with the public and customer service, explaining and applying policies and procedures
* Demonstrated experience searching bibliographic records using an ILS, Library Discovery Service, and academic electronic resource databases
* Demonstrated knowledge of library practices/procedures and operations, including knowledge of Library of Congress classification
* Experience using Microsoft office applications such as Word, Excel, and PowerPoint, in addition to Google applications such as Google Drive, Docs, and Sheets
* Experience creating and maintaining written policies and procedures
* Demonstrated excellent communications, organizational, and interpersonal skills to communicate and organize correspondences to diverse community
* Demonstrated experience analyzing discrepancies and investigating problems for resolution
* Demonstrated experience with accuracy and attention to detail with minimal supervision

Preferred Qualifications

* Interlibrary Loan experience in an academic library
* Knowledge of CONTU Guidelines, fair use, and copyright law (title 17 U.S. code)
* Experience with ILLiad platform scripting code and guidelines
* Experience working with the Koha ILS, OCLC WorldCat, RapidILL, and ILLiad
* Working knowledge with a university invoicing financial system, preferably "In Service" software
* Working knowledge of the university p-card and Chrome River policies/procedures
* Experience working with vendors for purchasing purposes
* Knowledge of UPS and USPS shipping procedures

Pay Band


Appointment Type

Regular appointment, University staff, full-time position

Salary Information

$36,000-$37,500 dependent on education and qualifications

Review Date

August 16, 2022

Additional Information

  • Work schedule: Monday-Friday 8am-5pm
  • Must be able to safely lift and handle materials weighing up to 20 lbs. with some pushing/pulling of book trucks
  • The successful candidate will be required to have a criminal conviction check

The University Libraries at Virginia Tech is committed to building a culturally diverse community and strongly encourages applications from women and minorities. We are committed to mentoring and establishing safe spaces, both physical and virtual, where employees from current and historically minoritized groups can thrive.

The members of the University Libraries at Virginia Tech strive individually and collectively to create, sustain, and share inclusive ways of knowing in conscientious community with each other and all the people we serve in every space we shape. In keeping with our Aspirational Identity and the Virginia Tech Principles of Community, the University Libraries commits to build and maintain enduring climates of mutual care, respect, and responsibility.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Cathy Pillow at during regular business hours at least 10 business days prior to the event.

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