Computer Support Specialist
The computer support specialist position will provide technical support to University Advancement's faculty and staff while serving as the liaison to Business Operations regarding IT fixed assets. The incumbent will have duties to include: basic support for departmental computing devices; routine upkeep, maintenance, and supply of workgroup printers, copiers, and fax machines; communication of needs to the Director of Systems Administration and Technology Support; monitoring of incoming service requests and ensure appropriate escalations are performed; and maintaining proper documentation. A successful applicant will also be the IT fixed asset coordinator for University Advancement and will maintain ITrelated inventory records in the Banner system, ensure disposal of IT fixed assets are made in accordance with University policy, ensure that IT assets for offsite use are properly documented and approved, reconcile any changes of IT fixed assets with reports from the University's Controller's Office, and work with Business Operations to complete all IT fixed asset identification and documentation necessary to complete the fixed asset audits.
Demonstrable experience troubleshooting and maintaining personal computers running business applications such as Microsoft Office. ||Previous experience providing technical support in person or by telephone.||Strong interpersonal skills with the ability to effectively communicate with others.||Must demonstrate strong organizational skills and be detailoriented.||Demonstrated ability to be responsible, reliable and professional.||Must be able to lift 25lbs.
Experience in maintaining confidentiality while working with sensitive information.||Experience with physical inventory control.|Experience with maintaining laser copiers/printers.||Experience maintaining Apple iOS and other mobile devices.||Experience creating and maintaining technical documentation.
Commensurate with Experience
August 25, 2022
The successful candidate will be required to have a criminal conviction check.
About Virginia Tech
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation, please contact Advancement HR at email@example.com during regular business hours at least 10 business days prior to the event.