Job Listings

Posting Number: req11084

Department: Support Services

Location: Main Campus

Address: Tucson, AZ USA

Position Highlights

University Information Technology Services (UITS) is accepting applications for the position of Cloud Computing Engineer I within IT Support Services. The Cloud Computing Engineer I will be responsible for managing and maintaining two university SaaS systems. The first system is Apporto Virtual Computer Labs, the university's solution for virtual lab management through the VCAT service. The second system is VMWare Workspace One UEM, the university's solution for desktop and laptop computer management through the TLC service. Management of these systems will include proactively meeting with employees, students, and product vendors to identify service offering improvement opportunities. The Cloud Computing Engineer I will be part of a small technical team but will be involved in cross training and piloting both service offerings to university employees and students.

University Information Technology Services (UITS) has over 300 employees and an annual operating budget of approximately $77.6million. It is the University's central IT unit and provides enterprise-level technologies and services that are broadly consumed, core to central administrative business operations, and tend to offer substantial economies of scale. Technology at the University of Arizona is essential to the mission of research, teaching, and learning and is the foundation to the academic and administrative operations of the campus. With a new future on the horizon, UITS has taken this unique moment to emerge with even more robust service capabilities than we offered before the pandemic. UITS works in collaboration with department and college IT units to enhance student experiences to connect, discover, and engage with the University, curricula, and beyond. UITS supports research for innovative solutions for global challenges and embraces the spirit of entrepreneurship and the values of diversity and inclusion.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

Duties & Responsibilities

• Assist in the management and
  maintenance of two university systems:
• Apporto Virtual Computer Labs, the university's solution for
  virtual lab management through the VCAT service.
• VMWare Workspace One UEM, the university's solution for desktop
  and laptop computer management through the TLC service.
• Collaborate with employees,
  students, and product vendors to identify service offering improvement
  opportunities.
• Manage existing applications and
  publish new applications within both systems.
• Monitor system configuration and
  identify automation opportunities to streamline management.
• Additional duties as assigned.

Minimum Qualifications

• Bachelor's degree or
  equivalent advanced learning attained through experience required, and at
  least 1 year of experience in a customer service role.
• OR, an Associate's
  degree in Management Information Systems, Computer Information Technology
  or related field with at least 3 years of experience, including at least 1
  year in a customer service role.
• OR, Any equivalent
  combination of experience, training and/or education.

Preferred Qualifications

• Experience in bulk computer management for physical computers.
• Experience in bulk computer management for virtual computers.
• Non-Technical customer service experience.
• Technical customer service experience.
• Powershell and Bash scripting experience.

FLSA: Exempt

Full Time/Part Time: Full Time

Number of Hours Worked per Week: 40

Job FTE: 1.0

Work Calendar: Fiscal

Job Category: Information Technology

Benefits Eligible: Yes - Full Benefits

Rate of Pay: $53,463 - $70,037

Compensation Type: salary at 1.0 full-time equivalency (FTE)

Grade

8

Career Stream and Level

PC1

Job Family

Cloud Computing

Job Function

Information Technology

Type of criminal background check required: Fingerprint criminal background check (security sensitive due to title or department)

Number of Vacancies: 1

Contact Information for Candidates

UITS-HR

uits-hr@arizona.edu

Open Until Filled: Yes

Documents Needed to Apply: Resume and Cover Letter

Diversity Statement

At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As an Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.