Job Listings

Student Services Specialist - Tutoring Center (Program Specialist 2)

Pierce College District
Job Location:
Lakewood, Washington
Tutors and Learning Resources

A Community College District in Puyallup and Lakewood, Washington invites applications for the position of:

Student Services Specialist - Tutoring Center (Program Specialist 2)

SALARY: $3,401.00 - $3,915.00 Monthly

$40,812.00 - $46,980.00 Annually

OPENING DATE: 07/21/22

CLOSING DATE: 08/25/22 05:00 PM


The mission of Pierce College is to create quality educational opportunities for a diverse community of learners to thrive in an evolving world.

The student support specialist helps advance the equity-centered mission of Pierce College by connecting students with valuable learning and campus resources, keeping marginalized, socially diverse, and systemically non-dominant students at the center of their work. This is done by overseeing the daily operations of the tutoring center spaces and creating a welcoming, inclusive, and supportive environment for learning, triaging student needs, guiding students to applicable services, arranging appointments with tutors and mentors, and contributing to the establishment of antiracist program standards, services, and procedures.

Specialists are also key collaborators in the creation and fostering of a supportive team culture. In order to promote equitable student access and success, the specialist fosters empowering academic and social experiences for students and part-time student and temporary staff with active listening, affirmation, and genuine empathy that honors each student and staff’s journey. As a full-time representative of this student learning support program, Specialists share responsibility for supervising part-time student and temporary center team members, coaching team to be culturally affirming and inclusive. Listening, observing, valuing and validating, embracing, and building meaningful relationships with students in the tutoring center is at the heart of this position.

Other key duties include, though are not limited to: triaging student needs, connecting with program services, assisting with navigation of college resources, scheduling appointments using specialized tracking program, arranging peer led study groups that facilitate community learning, coordinating staff schedule changes and absences, acting as program liaison and student advocate, and assisting with data tracking and reporting.

About the District:

Pierce College enjoys a strong presence in the community and participates in innumerable partnerships with business, community, government, and educational organizations. Want a feel for our District. Take a peek with aerial campus views!

Pierce College Fort Steilacoom - Located on a beautiful 140-acre site adjacent to a 340- acre community, recreational park, and Waughop Lake.

Pierce College Puyallup - Located on a luscious site with 125-acres of wooded land with beautiful hideaways.

Pierce College at JBLM - Located at the Joint Base Lewis-McChord military sites, serving many of our military and active-duty families that are serving our country.


Student Support & Program Coordination

Create a Radically Welcoming Environment that Inspires a Sense of Belonging:

Collaboration with Program Management and part-time student and temporary staff, create a welcoming and inclusive space based on feedback from student participants and other student success staff.

Collaborate with the learning resources staff and tutoring staff to design and evaluate practices to respond to black and brown males and single parents.

Greet students, taking time to learn about them as individuals with an emphasis on building meaningful relationships that validate legacy, value potential, and honor the student’s journey. Provide excellent customer service, listening with intent to learn and offering personalized consultation to program participants.

Demonstrate cultural humility and vulnerability in interactions (via email, phone, and in-person) with students and employees in order to advance an inclusive environment.

Conduct student check-ins to facilitate introductions to peer tutors and mentors, identify academic support needs, and encourage achievement (ensure students feel comfortable, that their needs are being met, and let them know they are valued members of our community).

Be available for “Just-in-Time” support as students are referred or seek assistance.

Facilitate Connections to Validating and Empowering Experiences:

Provide individual support by helping identify the most appropriate services and resources. Inform students about program principles, practices, expectations, and opportunities for receiving personalized support or becoming a part of a team that validates identity and builds self-efficacy.

Schedule appointments and arrange study groups using specialized tracking system.

Coordinate Specialized Academic Support Program:

Assist the peer academic support center leadership with the coordination, implementation, and administration of overall department services and activities to ensure programs outcomes are met within a particular focus on black and brown students and single parents.

In collaboration with the Program Manager, plan, organize, and coordinate the daily operations of peer academic support center spaces and activities by serving as primary contact for students, tutors, faculty, staff, and the community regarding program services.

Interpret and apply program specific policies and procedures using an antiracist framework to identify and dismantle inequitable policies and practices.

Maintain specialized program database used to collect, coordinate, and implement program services.

Connect students with supportive resources, services, and persons, acting as a student advocate.

Act as Program Representative and Liaison:

Represent program by sharing information and engaging as an active participant on committees.

Collaborate in the development and implementation of evaluation plans to assess the effectiveness of programs based on student voice and experiences.

Staff Team Leadership:

Assist with recruiting efforts by promoting work opportunities to students in the interest of increasing team diversity to ensure a staff that is representative of our systemically non- dominant student populations.

Mentor/coach part-time student and temporary staff to ensure best possible delivery of services to students, emphasizing the importance of providing empowering experiences that inspire student growth and potential.

Assist with the development and implementation of equitable and race-conscious practices that advance the recruitment, onboarding, training, and on-going support of a diverse and inclusive

team of tutors.

Foster positive and supportive team culture by practicing active listening, genuine empathy, valuing and validating behaviors that build meaningful relationships with part-time student and temporary staff.

Provide support and guidance for peer tutors, exercising sound judgement that aligns with the institution’s commitment to advancing equity, diversity, and inclusion of students and employees.

With delegated supervisory authority, direct work of center staff to complete priorities identified collaboratively by program management and program specialist; guiding performance in an instructional manner.

Assist tutors in creation of appointment and study session schedules and the development of session plans; modeling attitudes, behaviors, and practices that embody equitable tutoring and mentoring principles and ethics.

Consistently model empathetic and compassionate behaviors that nurture a collaborative team environment, actively demonstrating respect for diversity and inclusivity with respect for cultural communication differences.

Actively engage in team meetings and communications, supporting the part-time student and temporary staff coaches and program leads in their work as co-creators of program development and achievement of outcomes.

Assist leadership staff with completing annual performance evaluations for part-time student and temporary staff.

Record Keeping, & Reporting:

Maintain accuracy in all student tracking logs; create, maintain, and run detailed data reports as needed to provide program manager with statistical information.

Provide support with fiscal management of program budgets, reconciling expenditures, purchase cards and contracts.

Coordinate program activities and interpret policy to support division-wide process.

Participation in Shared Governance and Other Duties as Assigned:

Serve on campus-wide committees to support and advance equitable student success to the greatest extent possible.


Required Education:

An Associate's Degree in Education, Business Administration, or a related field.

Required Experience:

Experience engaging in the advancement of equity, diversity, and inclusion in higher education and to serving socially diverse and systemically non-dominant students.

Experience working with students who have been systemically marginalized including those who may be economically disadvantaged, first-generation, and/or first time in college.

Special Requirements:

The successful candidate must consent to and pass a criminal background check after a conditional offer of employment. Information from the background check will not necessarily preclude employment but will considered in determining the applicant's suitability to perform in this position.

Required Knowledge, Skills and Abilities:

Demonstrated ability to work effectively with a diverse community with a high degree of customer service.

Ability to effectively juggle competing priorities while maintaining attention to detail. Skills with MS Office products including Word, Excel, and Outlook.

Excellent interpersonal communication skills, demonstrating cultural awareness and responsiveness.

Knowledge and value of diversity. Possesses a strong understanding of equity, diversity, and inclusion; ability to work effectively with faculty, staff, students, families and other constituents from different backgrounds; understand the impacts cultural norms/dominant culture may have on pursuing a college education, particularly for marginalized populations.

Ability to anticipate, identify, understand, and to be responsive to student needs and expectations, particularly under-resourced and marginalized students, demonstrating a strong commitment to institutional mission.

Strong, positive interpersonal skills including the ability to work collaboratively, build effective working relationships, be a team-oriented leader, and employ critical thinking skills

Ability to communicate effectively with individuals, groups, college departments and external organizations, practicing active listening and clear assertive communication skills.

Strong organizational skills including prioritizing, keeping track of information or work-in- progress to meet deadlines, ensuring accuracy, multi-tasking as appropriate, and handling interruptions appropriately.

Ability to interpret and explain regulations, policies, procedures, guidelines, and reporting requirements in multiple ways.

Utilize effective time management, problem-solving skills to provide equity-centered judgment in complex and sensitive situations.

Skillful use of spreadsheet software, such as Microsoft Excel, to create, modify (using basic formulas and functions), integrate established templates, and properly format forms.


Application Requirements:

To be considered for this position, applicants must:

Meet the required qualifications as outlined in this announcement.

Apply for the specific job opening and complete the online application profile at:

Upload (attach) a cover letter that addresses how you meet the required knowledge, skills and abilities as outlined in this announcement. (Cover Letter)

Upload (attach) detailed résumé of all educational and professional experience. (Résumé)

Upload (attach) a list of at least two professional references with names, addresses, telephone numbers, relationship to candidate, and e-mail addresses. Letters of recommendation will not be accepted. (References)

Transcripts are not required to apply for this position; however, if you are selected for an interview, you will be asked to bring copies of unofficial transcripts showing completion of the required level of education. Please upload current copies of your transcripts, if available. Unofficial copies of all college and university transcripts must include the degree received and conferral date. International transcripts must include a foreign transcript evaluation. For a list of approved credential evaluation services visit: (Unofficial transcripts acceptable for application process; official transcripts required upon hire.) (Transcripts)

Please submit a response to the following Supplemental Question: (in 500 Words or less) Empowering our students to excel to their highest potential is a key function of this role. From your professional experience, describe how you have inspired and expanded the social consciousness, agency, and self-efficacy of students of color to advance racial and social equity? (Supplemental Question)

Special Note: To ensure consideration, application materials should be received no later than 5:00 p.m. on the closing date.

Terms of Employment:

This is a full-time (40 hours per week) overtime-eligible, classified position with Pierce College District. This position is permanent after serving a 6-month probationary period. The primary work location will be Pierce College Fort Steilacoom. Frequent travel to Pierce College campuses or sites may occur. Work hours are between 8:00 a.m. and 5:00 p.m. Monday through Friday. This position may be subject to reassignment between campuses or sites.

Salary & Benefits:

The starting salary range of this position is $3,401 - $3,915 monthly (dependent upon qualifications). However, your paycheck is just part of the total compensation package. There is an outstanding benefits package which is worth an additional value equivalent to about 30% of your salary. A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance. Life and long- term disability insurance plans; vacation, sick and personal leave; reduced tuition; and retirement benefits are also provided. For more information, please visit our Benefits and Leave website at:

Physical Work Environment:

This position works indoors in an office environment, which requires concentration on detail, dexterity and precision.

Reasonable Accommodation:

Applicants with disabilities who require assistance with the application and employment process will be accommodated to the extent reasonably possible. Requests should be made to the District Human Resources Office by calling 253-964-7342. Persons who are deaf or hard of hearing may dial 711 to place a call through Washington Relay, the state's free telecommunication access service.

Screening & Interview Process:

Please note: This is a competitive process. Only those candidates who have complied with the application process and meet the required qualifications will be considered. Following the review of application materials, the most qualified candidates will be contacted for an interview. Application materials submitted to Pierce College are the property of the College and will not be returned.

Conditions of Employment:

Pierce College is a “fully vaccinated campus” under the state’s higher education guidance, which means that COVID-19 vaccination (or allowable exemption) will be required for all employees and students. More information can be found here:

In compliance with the Immigration Reform and Control Act of 1986, proof of authorization to work in the United States will be required at the time of hire. An offer of employment will not carry with it any responsibility or obligation on the part of the District to sponsor an H-1B visa.

Pierce College has adopted a Drug Free Workplace policy. As a condition of employment, employees must agree to abide by the requirements established in that policy.

Sexual Misconduct and Background Check:

Prior to the start of employment, finalists(s) for this position will be subject to a pre-employment background check as a condition of employment. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington State Law. RCW 28B.112

Bargaining Unit:

This position has been designated as a bargaining unit position represented by the Washington Public Employee Association (WPEA).

Equal Opportunity:

The Pierce College District is an equal opportunity employer. The Board of Trustees and Pierce College District are committed to providing equal opportunity and will not discriminate in terms and conditions of employment and personnel practices. Decisions are made without regard to race, color, national origin, age, perceived or actual physical or mental disability, pregnancy, genetic information, sex, sexual orientation, gender identity, marital status, creed, religion, honorably discharged veteran or military status, or use of a trained guide dog or service animal.

For more information about this position or assistance regarding your application, contact Human Resources at:

Questions regarding equal employment opportunities or discrimination may be directed to the following:

Sean Cooke

Title IX Coordinator
9401 Farwest Drive SW
Lakewood, Washington 98498
(253) 840-8472

Tami Jacobs
ADACO/Section 504 Coordinator
(253) 964-6581

Holly Gorski
Vice President for Human Resources
(253) 964-6519

Paula Henson-Williams
District Affirmative Action Officer
(253) 864-322


Student Services Specialist - Tutoring Center (Program Specialist 2) Supplemental Questionnaire

* 1. Empowering our students to excel to their highest potential is a key function of this role. From your professional experience, describe how you have inspired and expanded the social consciousness, agency, and self-efficacy of students of color to advance racial and social equity? (Please limit your response to 500 words or less.)

* Required Question

This website is part of the HigherEdJobs network.