Job Listings

Interlibrary Loan / Document Delivery Assistant

Boston College
Job Location:
Chestnut Hill, Massachusetts
Boston College Introduction

Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,445 full-time undergraduates and 5,125 graduate and professional students. Ranked 35 among national universities, Boston College has 878 full-time and 1,201 FTE faculty, 2,750 non-faculty employees, an operating budget of $1.2 billion, and an endowment in excess of $2.8 billion.

Job Description

Reporting to the Interlibrary Loan Manager, the Interlibrary Loan Borrowing & Document Delivery Assistant provides support to the Interlibrary Loan and Document Delivery unit within Access Services. The Assistant participates in all aspects of interlibrary loan and document delivery for Boston College users, as well as processing requests for users from other universities and colleges throughout the world. The Interlibrary Loan/Document Delivery office is a fast-paced, productivity-oriented and customer-focused environment. The Assistant must be able to process a high volume of complex, time-sensitive requests while engaging in collaborative, service-oriented interactions with faculty, students, and staff from Boston College as well as national and international library staff. The Assistant utilizes advanced research skills to verify, complete, compare or correct bibliographic information included in users' requests. The Assistant must be able to effectively use a variety of search engines, library catalogs, and content vendors including BC owned and proprietary databases and journals, as well as resource sharing systems and platforms. This position is responsible for selecting potential borrowers based on affiliation, response rates, location, and cost. The Assistant is responsible for training student workers on various aspects of ILL borrowing including content retrieval, processing incoming mail, processing returned items, reviewing overdue notices, and processing basic borrowing requests. Additionally, the Assistant provides desk coverage at the O'Neill Library Circulation Desk.
HOURS: Tuesday-Friday, 9:00 am - 5:00 pm
Saturday, 9:00 am - 5:00 pm

Full-Time Equivalent Hiring Range: $39,900 to $49,850; salary commensurate with relevant experience.


Requirements: Minimum of one year of library support experience, preferably in Interlibrary Loan


* Ability to read a marc record.

* Excellent interpersonal and communication skills.

* Familiarity with library organization, cataloging and classification.

* One year of ILL experience in an academic library and demonstrated experience with OCLC

Closing Statement

Boston College offers a broad and competitive range of benefits depending on your job classification eligibility:

  • Tuition remission for Employees
  • Tuition remission for Spouses and Children who meet eligibility requirements
  • Generous Medical, Dental, and Vision Insurance
  • Low-Cost Life Insurance
  • Eligibility for both University-Funded 401k and Employer-Sponsored403bRetirement Plans
  • Paid Holidays Annually
  • Generous Sickand Vacation Pay
  • Additional benefits can be found on

Boston College conducts pre-employment background checks as part of the hiring process and requires all employees to be fully vaccinated for COVID-19. Boston College is an affirmative action, equal opportunity employer. In concert with our Jesuit, Catholic mission, Boston College is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment and strongly encourages applications for women, minorities, individuals with disabilities, and covered veterans.To learn more about how BC supports diversity and inclusion throughout the university please visit the Office for Institutional Diversity at

Boston College's Notice of Nondiscrimination can be viewed at

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