Job Listings

Late Night Supervisor-Evansdale Library- WVU Libraries

Company:
West Virginia University
Job Location:
Morgantown, West Virginia
Category:
Libraries


Description

The Evansdale Library at West Virginia University is seeking applications for a Late-Night Supervisor.

About the Opportunity

The incumbent is a member of the Evansdale Library Access Services Unit reporting to the Library Director, Evansdale Library and is responsible for managing late night/early evening service desk. This includes directing the tasks of circulation student assistants, performing all circulation related activities, and answering general information/reference questions.

We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:

  • 37.5-hour work week
  • 13 paid holidays (staff holiday calendar)
  • 15 annual leave (vacation) days per year or more based on years of service (employee leave)
  • 18 sick days per year
  • (for when you're ill, for when you need time to care for sick family, for your own, or your family's, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
  • WVU offers a range of health insurance and other benefits
  • 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ's.
  • Wellness programs

Work Hours: 11 p.m. - 7 a.m. or, 1 p.m. - 9 a.m., or 2 a.m. - 10 a.m..

Pay Grade:13

What you'll do:

Access Services Desk User Services Duties and Specific Responsibilities:

  • The required schedule for this position is Sunday through Thursday 1 a.m. until 9:00 a.m. or 2 a.m. until 10 a.m.. The incumbent shares responsibility for the public services desk and the Evansdale Library during the late night shift with the Program Analyst. In addition to the duties outlined below, this includes being responsible for patron safety and building security; following closing procedures---- turning of all equipment and making sure paper supplies are full; unlocking and setting the switches on the automatic doors; locking the key and laptop cabinets; and making sure everyone has exited the building.

From 1 a.m. - 9 a.m. or 2 a.m. - 10 a.m. the incumbent will share responsibility for the building and access service transactions, stack maintenance activities, student assistant assignments, building security and patron safety. This includes charging and discharging items at the Public Services desk; supervising the student assistants at the Public Services Desk and in stack maintenance assignments; responding to users' questions and complaints about their circulation experience; instructing users in basic electronic database searching (when the Research Services desk is not staffed); and troubleshooting problems with the photocopiers; printers; microform reader/printers; and Pharos Print system ,and all other activities listed under weekly duties.

  • During break weeks and during holiday shifts the incumbent will be expected to work daytime shifts. During break weeks or when working part of a holiday shift, the incumbent manages all access services transactions during assigned shifts. The WVU Libraries use the WMS Integrated Library System for charging/discharging library materials. Other possible transactions include responding to patron inquiries and complaints; collecting and making change for fines; making proper notation of fine collected in the online user record; leaving information for the fines assistant if necessary; directing users to the Office of Student Accounts for amounts sent to that office; creating or editing user record; creating a brief item record and bar-coding unlinked items to be taken out; searching the item record in the circulation module or in the online public access catalog (OPAC) to verify status; assisting the user in locating items on the shelf ; instructing or assisting the user to make requests for items using holds, administrative recalls, BookExpress+, and in process functions available on the OPAC or from the circulation module, assisting users with study room reservations and software or reserving rooms for the user online, and troubleshooting copiers, printers, Pharos print station, public digital scanning equipment, and microform reader/printers. Troubleshooting can involve adding paper/toner to the machines, reporting more serious problems to the proper colleague, or calling the correct department (Library Systems, Mountaineer Card Office,). Answers the main phone number, transferring the call to the correct office or takes messages. While assigned to the Public Services Desk, the incumbent is responsible for building security and patron safety; and supervises the task assignments of student assistants, directing them to do item pickups, stack straightening, shelving and shelf reading materials, and any other stack maintenance projects as needed. In coordination with the Access Services Library Associate, participates in stack maintenance activities and special projects as needed. This includes but is not limited to regular monitoring of student assistant assignments by checking the correctness of shelving and shelf reading. Participates in the overall training of new student employees as requested by the Access Services Library Associate. The incumbent may be called on to substitute in both desk assignment and assigned tasks for other members of the team for vacations or when someone is sick. When new staff is hired, provides training at the desk and in other assigned tasks. Uses the public address system to make closing announcements, emergency, or other necessary announcements. Items in the stacks and the cabinets filed by Library of Congress, Dewey Decimal, or Superintendent of Documents Classification Systems, as well as various technical report numbers so the incumbent must be familiar with and recognize the difference. The Access Services Desk is the pick - up and return area for Interlibrary loan books and photocopies so the incumbent needs to know where to locate the materials and where to place returned books. Assures that there are proper supplies (paper, staples, paper clips, tape) user and staff use.
  • During the weekday evenings. Needs to be familiar with the binder with information about who to call with problems or what to do in an emergency.
  • Provides assistance to users with disabilities (i.e., retrieving materials from the stacks or microform cabinets; photocopying or copying of material; and assisting with money deposits through the Card office website to their card ID card for copying/printing).
  • The incumbent answers general information and directional questions (within the library, and directions to Evansdale and other campus buildings) brought to the Access Services Desk or by phone, directing questions to the Research Services Desk as necessary. Provides basic assistances searching the WMS catalog, electronic journals list, and basic electronic databases, both full text and bibliographic citations. Assists users in locating items at Evansdale or directing them to the items in other library locations. Demonstrates and instructs the user to use various types of equipment in the libraries (copier/printing/scanning system, wireless laptops, and microform reader/printers).
  • The incumbent will be responsible for assisting users with troubleshooting library hardware, software and technical questions for library supported software applications during scheduled shifts.
  • The incumbent will participate in the access services unit 24/7 operation every semester during Dead and Finals week. During this time the incumbent may work late or early morning shifts to accommodate this operation.
  • During break week and holiday shifts the incumbent will need to modify schedule to match operational hours of the facility.
  • The incumbent will be a back-up for the Evening Supervisor/Program Analyst during the hours 11 p.m. - 7 a.m. in the event of an unforeseen absence or short /long term use of leave.

BookExpress Request Processing and In-transit searches

  • The incumbent is responsible for routing daily book express requests to the appropriate participating libraries and for the management and processing of all BookExpress transactions for the Evansdale Library. Additionally, the incumbent will manage weekly in-transit searches for the library material which will require searching the circulating collection for items that exceed travel time from one location to another.
  • The incumbent is responsible for the compilation of transactions and statistics for book express and delivers them to the Library Associate for the annual statistics report. The incumbent is responsible for contacting library user who or placing in-process request items on the appropriate shelf for pick-up or shelving.

Lockers Maintenance

  • Each locker must be reconciled in the WMS system and physically checked for Materials at the end of every semester.

Stacks Maintenance

  • The incumbent is responsible for shelving, shelf-reading, shelf-straightening, and other types of stacks maintenance as required and reflected on the stack's maintenance rotation daily schedule during the summer and break weeks when library student assistants are normally unavailable.


Qualifications
  • Associate degree in a related field or equivalent combination of education and experience. Bachelor's Degreepreferred.
  • A minimum of one (1) year public/customer services experience.
  • A minimum of one (1) year of computer experience.
  • A minimum of three (3) years of library experience preferred.
  • Demonstrated knowledge of academic library operation.
  • General knowledge of the Library of Congress classification system and/or Dewey Decimal and Superintendent of Documents classification systems.
  • Demonstrated ability to use office and library computer applications on a PC and laptop.
  • Basic mechanical ability for attending to equipment problems.
  • Ability to pay attention to details when dealing with user records (editing/adding to user online record, making sure you have the right person by checking name and identification numbers).
  • Good oral and written communication skills.
  • Knowledge of proper etiquette for answering the phone, transferring calls, and taking/passing along message.
  • Ability to supervise, assign tasks, and follow through with student assistants
  • Good interpersonal skills to interact with a diverse population of library staff and faculty, university staff, faculty, students, and the general public.
  • Ability to operate and deal with minor problems with various library equipment.
  • Good time management skills and ability to problem solve, especially when there is a deadline.
  • Must be flexible and cooperative to work well within the department and the library.
  • Must have the ability to work as a member of a group or independently, with minimal supervision.
  • Good listening skills to assist library users.
  • Ability to stop one task, take care of an immediate situation and return to the task.
  • Ability to do several tasks simultaneously.
  • Basic math skills for dealing with change for copiers, fines, verifying amounts in cash drawer/change bag, making deposits, going to the bank for change, and using an adding machine.
  • Ability to file and shelve items in alpha-numerical order.

COMPLEXITY AND PROBLEM SOLVING:

  • This section measures the degree of problem solving required, the types of problems encountered, and how these problems are solved. Consider the amount of judgment and thought required as determined by the complexity of duties. Also consider whether guidelines, standards, and precedents are available to assist in solving problems.
  • Please list the common types of problems faced in this position and the course of action you take to solve these problems.


About WVU

At West Virginia University, we leverage our talents and resources to create a better future for our state and the world. As West Virginia's land-grant university, WVU has three campuses that touch each corner of the state. The WVU System includes 518 buildings on 15,880 acres, Extension Service offices in all 55 counties, ten experimental farms and four forests.

From the groundbreaking R1 research of our flagship campus in Morgantown to the career-oriented programs of WVU Potomac State in Keyser to the technology-intensive programs at WVU Tech in Beckley - the contributions of WVU employees directly impact the 1.8 million people of West Virginia every day, no matter their role or position.

Service, curiosity, respect, accountability, and appreciation are the core values that unite Mountaineers, inspiring one another to work tirelessly and support others as they seek to reach new heights. After all, when you're a Mountaineer, impossible is just another mountain to climb.

Creating an inclusive, engaged, and dynamic learning environment is core to WVU's academic mission. We welcome candidates who can contribute a range of ideas, approaches and experiences.

To learn more about West Virginia University,visit go.wvu.edu. View current career opportunities atcareers.wvu.edu.

West Virginia University is proud to be an Equal Opportunity employer and is the recipient of an NSF ADVANCE award for gender equity. The University values diversity among its faculty, staff, and students, and invites applications from all qualified applicants regardless of race, ethnicity, color, religion, gender identity, sexual orientation, age, nationality, genetics, disability, or Veteran status.



Job Posting: Jun 21, 2022

Posting Classification: Classified

Exemption Status: Non-Exempt

Benefits Eligible: Yes
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