Job Listings

IT Generalist I (Help Desk)

Texas A&M International University
Job Location:
Laredo, Texas
IT Support and Training
IT Generalist I (Help Desk)

Job Title
IT Generalist I (Help Desk)

Texas A&M International University

Office Of Information Technology

Proposed Minimum Salary

Job Location
Laredo, Texas

Job Type

Job Description

Job Summary

The Information Technology (IT) Generalist I, under supervision, learns and practices basic technical support for various information technology projects or work groups and helps with routine technical support to customers.

Essential Duties and Responsibilities
  • Assists with basic IT work in one or more areas of technical specialization.
  • Follows established procedures to providing entry level technical assistance.
  • Assists employees in basic problem management procedures.
  • Attends client vendor meetings.
  • Provides entry level/basic assistance with documentation and problem tracking.
  • Ensures all work is accurate and in compliance with departmental or project quality standards.
This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.

Additional Responsibilities
  • Develops and maintains system applications as needed.
  • Ensures routine scheduled tasks are performed in a timely manner.
  • Reviews assigned Technology work requests and ensures timely completion.
Minimum Requirements
  • Education -Bachelor's degree in Information Technology related field.
  • Experience - 1 year experience in IT.
Preferred Education and Experience
  • Experience working in postsecondary educational setting.
Knowledge and Abilities

Knowledge of:
  • Word processing and spreadsheet applications.
  • Basic IT concepts.
Ability to:
  • Multitask and work cooperatively with others.
  • Effective verbal and written communication skills.
Preferred Knowledge and Abilities
  • Knowledge in Application Development/Maintenance.
  • Basic familiarity with programming/coding.
  • Knowledge in State of Texas Security Control processes and procedures.
Licensing / Professional Certification - None.

Physical Requirements - None.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervision of Others

This position generally does not supervise employees.

Other Requirements
  • Evening and weekend work may be required.
  • Position is temporary for one year with a possibility of an extension.
First review of applications will be May 24, 2022

Salary: $16.89/hourly

INSTRUCTIONS TO APPLICANT: During the application process you have only one opportunity to enter the requested information, upload documents and Submit the application. You will not be able to make changes or add additional documents once you "Submit" the application materials. The software does not allow you to "Save" your application and return to complete the process at a later time. The page "My Experience" has an area provided under Resume/CV to drop or upload files. Be sure to include:
  • Resume/CV
  • Cover Letter
  • At least 3 references and their full contact information, and
  • Unofficial transcripts
Applications received by Texas A&M International University must have all job application data entered. Failure to provide all job application data could result in an invalid submission and a rejected application. "See resume" is not an acceptable entry in the job application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.

To apply, visit

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