Job Listings

Lead Evaluator- Health Information Management (CHP)

Western Governors University
Job Location:
Salt Lake City, Utah
Healthcare Administration

Job Type: Full time

Job Number: JR-010646

Location: Home Office

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

**INTERNAL APPLICANTS: You must submit an up-to-date resume that highlights your knowledge, skills, and abilities as they relate to the role, along with your experience here at WGU to be considered. Information in your personal profile does not substitute a professional resume. Last day to apply is 6/28/2022.

Essential Functions and Responsibilities:

  • The Lead Evaluator is a member of WGU's faculty. The Lead Evaluator is a subject-matter expert and professional individual contributor with senior-level knowledge within the associated specialization/discipline along with an advanced level of education, experience, and skill set.
  • Lead Evaluators apply their own subject matter expertise and experience utilizing a rubric created by program and assessment development faculty and applied consistent with WGU, Evaluation Department, and team policies and procedures.   
  • The Lead Evaluator crafts personalized, robust feedback to support accurate scoring of student responses and in furtherance of student progress.  The quality of feedback is exemplary.   
  • Lead Evaluators frequently evaluate at least half the time to observe student responses and assess evaluations of team members.   
  • The Lead Evaluator uses insights to provide guidance to other evaluation faculty members, program development, course mentoring, and university leadership.   
  • The Lead Evaluator responds promptly to student and evaluation faculty concerns (4-hour goal, 24 hours max during work sessions.) 
  • Lead Evaluators help define and develop specific work plans and schedules to provide accurate and fair evaluations, with helpful (robust & personalized) feedback within our service level agreements to students. 
  • Lead Evaluators establish coverage within and between teams to meet the department's commitment to students for a quick evaluation within 72 hours and averaging 40 hours.  The Lead Evaluator analyzes workflow and optimizes team resources. 
  • A Lead Evaluator develops functional and organizational content, practices, and objectives to achieve goals in creative and effective ways.  
  • The Lead Evaluator determines calibration standards for courses, develops supporting training, and tools (such as course resource documents, team and evaluator training, I-RA activities).  Applies analytical tools and data analysis to drive improvements in evaluation team performance.  Appropriately protects sensitive information on evaluator performance.  
  • The Lead Evaluator works with other functions within the Evaluation Department and/or with other departments.  
  • Lead Evaluators may be called upon for additional duties as assigned. 
  • Lead Evaluators act as a coach/mentors within the team and the Evaluation faculty service line.  Lead Evaluators are the primary point of contact for colleagues in other organizations especially course mentoring and program development for the courses they support.  The Lead Evaluator is the Evaluation Department's subject matter expert for the courses they support. 
  • The Lead Evaluators work is significantly complex, requiring analysis and evaluation of student responses to assessment task prompts to achieve a secure, valid, and reliable determination of competency for degree programs.   
  • The Lead Evaluator is the primary source of guidance to colleagues and team leadership on difficult cases.  
  • The Lead Evaluators evidences impeccable judgment in evaluating significantly complex student submissions or addressing student issues.  Frequently advises university-wide efforts on improving student success by applying their subject-matter expertise and evaluation experience. 
  • The Lead Evaluator uses their judgment to apply university, department, and team policies and procedures in scoring work and crafting helpful, robust, and personalized feedback to support students in developing competency and progressing with their degree program. Exercises considerable judgment in serving student success.  
  • The Lead Evaluator directs efforts to create and implement methods to improve student success and evaluation processes. 
  • The Lead Evaluators work is critical to each student's experience and success at WGU.  The Senior Evaluation Course Lead directs the work efforts of a content-specific team, to meet the individual, team, and department objectives to be accurate, fair, helpful, and quick in an environment that is a great place to work.  The Lead Evaluator works effectively and reports worktime accurately, in order to be good stewards of the student's tuition dollars.   
  • The Lead Evaluator deals directly with student concerns about evaluation quality and accuracy, resolves differences in judgment between evaluation faculty and other university departments, and takes action on ideas to improve student success in the demonstration of competence for the relevant courses. 
  • With general direction from a manager or supervisor, Lead Evaluators are self-managed, taking initiative and acting independently in completing performance assessment evaluations consistent with standard practices and policies and our commitment to students (i.e., accurate, fair, helpful & quick).   
  • When faced with an unexpected student response, Lead Evaluators are encouraged and expected to collaborate with other evaluators, Lead Evaluators, and management as needed to make a fair determination of competency.  
  • The Lead Evaluator is able to clearly articulate the reason for judgments on organizational policies and procedures. To be successful, Lead Evaluators must be well connected and coordinated within their team, project teams, and any applicable cross-functional groups.   

Knowledge, Skills, and Abilities

  • Subject matter expertise and appropriate advanced degree(s) relevant to evaluation content area  
  • Work experience relevant to evaluation content area, strongly preferred 
  • Expert level understanding of WGU evaluation processes 
  • Exceptional insight, understanding, acceptance and adherence to the tenets of competency-based education and the split faculty model 
  • Advanced strength in written and oral communication 
  • Demonstrated ability to discern evidence of competency within student submissions, including unexpected forms of response 
  • Demonstrated ability to use technology, adapt quickly to new processes and manage complex cognitive loads 
  • Demonstrated ability to collaborate with colleagues to ensure validity and reliability of evaluation across multiple raters, including credible reasoning for final judgments 
  • Demonstrated ability to gain consensus with team members, program development, Lead Evaluators, and course mentors to define competency levels in assessments relevant to areas of expertise 
  • Demonstrated ability to assist in assessment development efforts 
  • Demonstrated ability to properly identify and refer student submissions for escalated care including but not limited to professional communication (i.e., articulation), originality, excellence awards, support in opening student submissions, content assistance, and technology support. 

Minimum Qualifications:

  • Minimum earned Master's Degree in a Healthcare, Business, or IT-related field.
  • Minimum of 2-5 years of work experience in a field related to Health Information Management required
  • RHIA required

Preferred Qualifications:

  • All of the above requirements, plus,
  • PMP, Six Sigma Green Belt or higher, or a minimum of 2 years of Project Management Experience (Agile vs. Waterfall-methodology focus) is strongly preferred.
  • Demonstrated experience providing constructive feedback to team members and/or direct reports strongly preferred

Working Conditions: This is a FT, remote position that will require some evening and weekend work.

Disclaimer: This Job Description has been designed to indicate the general nature, essential duties, and responsibilities of work performed by employees within this classification. It does not contain a comprehensive inventory of all duties, responsibilities, and qualifications that are required of the employee to do this job.  Duties, responsibilities, and activities may change at any time with or without notice. This Job Description does not constitute a contract of employment and the University may exercise its employment-at-will rights at any time.


As an equal opportunity employer, WGU recognizes that our strength lies in our people. We are committed to diversity.

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