Job Listings

Student Support Specialist II, Coordinator, Learning Initiative (College of Medicine - Phoenix)

The University of Arizona
Job Location:
Phoenix, Arizona
Health and Medical Services

Posting Number: req10536

Department: COM Phoenix Academic Affairs

Location: Greater Phoenix Area

Address: 475 N. 5th St., Phoenix, AZ 85004 USA

Position Highlights

The College of Medicine -Phoenix, Student Affairs unit in the Academic Affairs department is seeking a Coordinator of Advising and Learning Initiatives (Student Support Specialist II) to join their team. This position directly supports the Career and Professional Advising (CAP) and Student Development (SD) teams with advising and learning initiatives. More specifically, this position coordinates and supports a variety of resources and services, including but not limited to the supervision and support for peer tutors, the management of student data, advising softwares and databases, internal websites, as well as the directly supporting the coordination of team events and communications.

We invite candidates who have experience in: coordinating and managing learning support services such as tutoring or Supplemental Instruction, coaching and guiding others, customer services, software and data experiences, higher education or K-12 experiences, and providing support to diverse groups to apply today.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state retirement plan; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here:

Duties & Responsibilities

Learning Initiatives:

  • Coordinates and oversees learning services and
    resources. More specifically, manages and coordinates tutoring and
    Supplemental Instruction services under the guidance of the Director of
    SD, including: supporting the recruitment and training of employees,
    ongoing professional and team development, management of appointment
    tutoring schedules and the walk-in tutoring center, time card approval,
    debriefing and and providing feedback for peer tutors.
  • Provides data management and analysis support
    (individual and aggregate student data).
  • Serves as lead administrator for advising software
    used within SA (AdvisorTrac). These efforts including the set up and oversight
    of calendars and consultant profiles, reporting functions, time
    reporting, training efforts and ongoing trouble shooting for students
    and staff.
  • Maintains documentation in software program and
    advising systems, and receives and organizes student data.
  • Assists Registrar and Director of SD in monitoring of
    USMLE registration and exam scores, and facilitates communication to
    appropriate parties.
  • Maintains student Academic Vitals (electronic report
    card) for students.

Advising Initiatives:

  • Maintains specialty advisor list to ensure accuracy,
    relevancy, and utilization.
  • Assists Director and CAP in maintaining an updated
    list of students with specific residency match needs (i.e. couples
  • Coordinates annual specialty advisor meeting.
  • Establishes a communication system (i.e. listserve or
    online resource list) for specialty advisors with goal of disseminating
    relevant information to increase effectiveness of specialty advising
    resources (i.e. access to AAMC toolkit, Careers in Medicine, Faculty
    development, and/or Linked in Learning).
  • Collects and organizes data to enhance advising of
    students on specialty selection, performance of our students, local and
    national match data and any other corollary data that may prove helpful.
  • Assists Coordinator, Student Services with planning
    of Mock Interviews and coordinates feedback from both students and
    faculty for review by advisors.
  • Inputs and maintains master excel data sheet of
    student data of 320+ students.
  • Inputs and maintains advising website including installation
    of new announcements made by AAMC/ERAS,
  • Specialty Newsletters, recorded
    independent learning modules, and updated calendaring of student
    essential dates/events.
  • Serve as initial point of contact for change of
    schedule requests.
  • Collate and send student communication regarding
    external rotations, scholarships, and student opportunities via the
    "Student Digest".

Shared support:

  • Supports effective utilization of technology
    resources integral to SD, CAP, and SA functions.
  • Serves as initial contact to students to answer their
    questions and provide basic technical assistance; such as, questions
    about their application, the documents needed, scheduling and deadlines.
  • Supports in the planning, coordination, and
    facilitation of virtual and face to face events for both teams.
  • Responsible for processing of purchases for events
    and services.
  • Serves as the website manager for both teams.
  • Other duties as assigned.

Minimum Qualifications

  • Bachelor's degree or equivalent advanced learning attained through professional level experience required.
  • Minimum of 3 years of relevant work experience is required.

Preferred Qualifications

* Bachelor's degree in Education, Psychology, or related field.

* Experience in the coordination and supervision of tutoring services or Supplemental Instruction.

* Strong customer service skills and ability to work with diverse groups.

* Data management, website, and other technologies.

* Professional experience in higher education working with and supporting students.

FLSA: Exempt

Full Time/Part Time: Full Time

Number of Hours Worked per Week: 40

Job FTE: 1

Work Calendar: Fiscal

Job Category: Student Services

Benefits Eligible: Yes - Full Benefits

Rate of Pay: $42,620 - $49,227 Annually, Depending on Experience

Compensation Type: salary at 1.0 full-time equivalency (FTE)



Career Stream and Level


Job Family

Student Support

Job Function

Student Services

Type of criminal background check required: Name-based criminal background check (non-security sensitive)

Number of Vacancies: 1

Contact Information for Candidates

College of Medicine-Phoenix, Office of Human Resources

Open Until Filled: Yes

Documents Needed to Apply: Resume and Cover Letter

Special Instructions to Applicant

Application: The online application should be completed in its entirety. Blank or missed information may be considered an incomplete submission.

Letter of Interest: Should clearly indicate how your skills and professional employment experience meet the Minimum and the Preferred qualifications (if applicable).

Diversity Statement

At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As an Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.

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