Enrollment Customer Service Counselor, Part Time
Kennesaw State University
Admissions and Enrollment
Job ID: 245049
Location: Marietta, Georgia
Full/Part Time: Part Time
Find your wings at KSU!
Are you ready to join a community leading in innovative teaching and learning? Kennesaw State University is one of the 50 largest public institutions in the country. With our growing enrollment and global reach, we are enjoying increased prominence among Georgia's colleges. We offer more than 150 undergraduate, graduate, and doctoral degrees to over 43,000 students. Our entrepreneurial spirit, high-impact research, and Division I athletics also draw students from throughout the region and from 92 countries across the globe. Our university's vibrant culture, diversity, career opportunities, and rich benefits make us an employer of choice. We are searching for talented people to join our mission. Come to KSU and find your passion.
Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.
Counsels students, prospective students, and parents regarding the admissions, financial aid, registration, and other enrollment-related processes throughout students' college experience. Collaborates with Enrollment Services Division staff and other campus-wide constituents to provide timely and exemplary customer service.
1. Monitors the department's phones, voice mail and e-mail systems
2. Provides timely and accurate responses to students, prospective students, parents and/or guardians regarding admissions, registration, financial aid and other enrollment-related processes
3. Documents communication, interactions, and information according established guidelines
4. Escalates inquiries to appropriate personnel, per guidelines
5. Processes immunization, tuition classification, and lawful presence documents; maintains compliance with institutional, USG, state, and federal regulations
6. Serves as backup to Concierge in making outbound calls for various campaigns
High School diploma or equivalent
Previous experience in a customer service role
Additional Preferred Qualifications
Preferred Educational Qualifications
Undergraduate degree from an accredited institution of higher education in related field
Prior experience in enrollment services at an accredited institution of higher education is preferred
Knowledge, Skills, & Abilities
Must be able to work in a fast-paced work environment, demonstrated ability to manage time and proven ability to achieve set goals and have a strong customer service attitude
High level of empathy and ability to deal with difficult and confidential situations
Able to deal with multiple tasks or projects at one time meeting assigned deadlines
Working knowledge of and abides by the regulations of the Family Education Rights and Privacy Act (FERPA)
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, technology, organization, communication (verbal and written), time management, project management and presentation skills
Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite, BANNER, NolijWeb, DegreeWorks, a CRM program)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette
Equal Employment Opportunity
Kennesaw State University is an Equal Employment Opportunity/Affirmative Action Employer. It is the policy of Kennesaw State University to recruit, hire, train, promote and educate persons without regard to age, color, disability, ethnicity, gender, national origin race religion, sexual orientation, or status as a protected Veteran. Kennesaw State University is a participant in the Employment Eligibility Verification Program (E-Verify) effective October 15, 2007. Participant ID: 61415
This is not a supervisory position.
This position does not have any financial responsibilities.
No, this position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.
- Standard Enhanced
All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.
To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=43000&JobOpeningId=245049&PostingSeq=1