Associate Director, ZipAssist
The University of Akron ZipAssist office, which serves as a student advocacy and support hub, intentionally designed to aid students in persistence through intervention, education, and resources, seeks to hire an Associate Director, ZipAssist to support the office through direct oversight of staff and assist in the management of office responsibilities; support financial and non-academic matters through the early alert referral program, Help-A-Zip; meet regularly with students to ensure progress toward degree completion and student success, with a focus on holistic wellbeing and financial wellness; assist with the management of the several grant programs: Student Emergency Financial Assistance [non-tuition] and persistence grants [tuition-related]; explore, support and maintain community relationships/partnerships; be directly responsible for financial literacy/money management related educational programs, partnerships, Help-A-Zip referrals, and presentations; administer emergency financial assistance/aid and maintain detailed records related to case management; manage activities related to student and family education and outreach including, but not limited to, financial wellness education, progress toward degree completion, enrollment, registration, academic advising, student emergency financial assistance, food insecurity, off-campus living, physical and mental health and wellness; support ZipAssist programs such as the Student Emergency Assistance Program (SEFA), Help-A-Zip, Campus Cupboard, Off-Campus Living & Commuter Resources, Parents & Family Association, and financial literacy education.
Help-A-Zip case management connected to financial wellness and non-academic needs; assign, delegate, and manage student concerns while working alongside ZipAssist and campus colleagues to provide remedy and guidance; provide ongoing guidance/mentoring related to academic persistence, emergency aid, financial management, involvement on campus, and understanding campus processes, resources, and procedures; engage in ZipAssist business processes on a regular basis to guarantee consistency and regulatory compliance; ensure quality and effectiveness in all ZipAssist education, outreach, referral, partnership building, strategic development and student success programming; manage student staff, including temporary appointments and related employment matters, i.e. documentation, training, daily oversight; monitor activities and mitigate problematic scenarios; develop innovative programming to maximize the availability of ZipAssist services; create and maintain high-impact and relevant marketing materials; employ highly reliable assessment tools to evaluate outcomes; assist with management of office responsibilities, including but not limited to full-time staff supervision, budget, project management, office oversight, and training; review ZipAssist business processes on a regular basis to guarantee consistency and regulatory compliance; conduct impactful training of all ZipAssist support staff and student assistants, to include creating or revising associated documentation, when necessary; support students, faculty, administrators and staff with the interpretation of federal, state and University rules and regulations as they apply to enrollment and student records; maintain a thorough and clear understanding of FERPA; respond to inquiries and appeals professionally, judiciously and prudently; recommend updates, as necessary, to academic policies and University rules that may interfere with student progress and completion; execute other assigned duties.
A relevant Master's Degree; a minimum of three (3) years of experience in college/university student services, social work, or other case/client/service management environment, with project or program management experience preferred; exceptional customer service skills; strong communication and management skills; demonstrable relational database capabilities; ability to maintain compliance with University, federal and state rules and regulations.
Experience within higher education student support services including financial aid, bursar, academic advising, and/or mentorship programs.
Compensation and Benefits
The compensation for this position is commensurate with experience and qualifications.
The University of Akron offers a competitive total compensation package comprised of a competitive salary and comprehensive benefits for eligible employees including medical, dental, vision, short and long-term disability, life insurance, and paid leave of absences including time off for illness, vacation, and maternity or paternity leave. In addition, eligible employees and their dependents are provided tuition remission. All staff, contract professionals, and eligible non-bargaining unit faculty have the option to request a Flexible Work Arrangement (FWA). The University of Akron participates in state retirement systems and offers alternative retirement options with competitive employer contributions. Optional investment opportunities are available including deferred compensation programs (403(b) and 457(b). Please visit our benefits home page for more information.
To apply for this position, you must complete the on-line application and attach a resume and a list of three professional references to your profile. Please include contact information, including email addresses for your professional references.
After submission of your application, return to the "My Activities" link and upload the required documents to your profile under the "Cover Letters and Attachments" section.
Applicants should fully describe their qualifications and experience with reference to the minimum and preferred qualifications. This is the information on which the initial review of materials will be based. A resume will not be accepted in place of any information requested on the application. For assistance with your application or attachments please call Cindy Harm in Human Resources at (330) 972-8399.
Review of applications will begin July 13, 2022.
For complete position details, visit
About University of Akron
The University of Akron is a vibrant community driven by collaboration, partnership, and a steadfast determination to provide opportunity and success to all learners The University of Akron believes diversity is a vital element of an equitable and thriving workplace. A diverse workforce is essential as we strive to create a dynamic academic environment that prepares students to be citizens of the world around them, and as we deepen the value, we place on our connection to the Greater Akron community.
We celebrate the power of uniqueness, and the strength that coalesces when unique voices are heard. We seek to empower employees to lead in their colleges, departments, offices, and divisions. People of all backgrounds work on our campus every day, and we value the contribution of each individual in their commitment to a better University of Akron.
We welcome candidates who are passionate about shaping and inspiring the next generation of thinkers, experts, artists, and leaders. Bound and determined to meet every challenge, we continue to climb, to forge new paths and reach new heights – and we want you to join us. Bring your voice. Bring your uniqueness. Bring you. We are Akron. We rise together.
For more information about The University of Akron or the Akron community please visit our About UA page.
Equal Employment Opportunity
The University of Akron, as an equal education and employment institution, is committed to achieving a diverse and inclusive workforce. All qualified individuals in its education programs or activities, including applicants for admissions or employment, will receive consideration without regard to race, color, religion, sex, age, national or ethnic origin, sexual orientation, gender identity, disability, genetic information, military status or status as a veteran. To further this commitment, the University complies with state and federal laws which prohibit discrimination. Questions or concerns about the administration of this commitment can be directed to the University’s Equal Employment Opportunity and Affirmative Action Office (uakron.edu/hr/eeoaa).The University also strives to provide an environment free from the negative impacts of gender-based discrimination and harassment as prohibited by Title IX of the Education Amendments Act of 1972. Questions about Title IX can be referred to the University’s Title IX Coordinator, the Assistant Secretary for the U.S. Department of Education or both. For more information on Title IX at the University of Akron, including how to contact the Title IX Coordinator, how to file a complaint under Title IX with the University or the Title IX process at the University of Akron, please visit the University’s Title IX page at uakron.edu/title-ix/at-uakron.
Ohio is State of Residence
It is the expectation of the University of Akron that all work performed as an employee of the University will be performed in Ohio.