Job Listings

Parking Dispatcher

Company:
Virginia Tech
Job Location:
Blacksburg, Virginia
Category:
Police and Public Safety

Job Description

The Parking Dispatcher reports to the Administrative Coordinator in Parking Services and is responsible for dispatching information to Parking Enforcement Officers in a professional, clear, and concise manner. This communication is completed by utilizing a two-way radio. This position is also responsible for researching parking, DMV, and university databases to verify affiliation information, accurately entering data into the Parking Management System for all data collected from the issuance of over 50,000 parking citations, and the registration of vehicles for parking permits. The incumbent needs to be able to provide excellent customer service and parking support to a diverse group of customers, including staff/faculty, students, and visitors of the Virginia Tech campus.

Additional duties for the Parking Dispatcher role include:

  • Running various reports, including the unassigned parking citations.
  • Processing and reconciling permits purchased online.
  • Serving as the secondary phone receptionist.
  • Assist with answering parking services emails and bikes.
  • Other duties as needed.

Required Qualifications

  • Strong data entry skills with a high degree of accuracy.
  • Previous experience providing customer service both on the phone and in person in a
high-volume setting.
  • Experience working with and explaining complex rules, regulations, and policies.
  • Experience reconciling accounts and/or reports.
  • Demonstrated proficiency with office software, including Microsoft Word and Excel.
  • Experience working with database systems.
  • Excellent interpersonal and communication skills with the ability to work with a diverse group
of customers.
  • Ability to communicate clearly on two-way radio and telephone.
  • Ability to learn quickly and comprehensively.
  • Ability to perform repetitive motion tasks, sit, and stand for a long time.
  • Ability to understand and interpret policies and procedures related to Parking Services.
  • Position requires the ability to move and handle up to 30 lbs.
  • The ability to work in a variety of weather conditions.
  • Must be able to work overtime, weekends, and special events as needed. Daily work
schedule may vary based on business needs.

Preferred Qualifications

  • Knowledge of Virginia Tech Campus.
  • Working knowledge of the University's parking rules and regulations.
  • Experience as a dispatcher in a high-volume environment.
  • Demonstrated experience dealing with confidential and sensitive matters.
  • Knowledge of University Banner System.
  • Previous experience working in higher education or a similar environment.

Pay Band

3

Appointment Type

Regular

Salary Information

Commensurate with experience.

Review Date

July 5, 2022

Additional Information

  • Must be able to safely move and handle
up to 30 lbs.
  • Work is primarily performed in an office
environment and involves considerable
sitting, standing, and repetitive motion
through keyboarding.
  • Must have a criminal background check.
  • Must have an acceptable and safe
driving record.
  • Must have a driver's license check.
  • Must maintain driver's license and
eligibility to operate a state-owned motor
vehicle.
  • May need to work additional hours
outside of the normal schedule to meet the
needs of the department and division.
  • Must be able to work in a variety of

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Dee Perkinsat deperkin@vt.eduduring regular business hours at least 10 business days prior to the event.

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