Job Listings

Posting Number: req10541

Department: Access & Information Services

Location: Main Campus

Address: Tucson, AZ USA

Position Highlights

The University Libraries, Access and Information Services department seeks a Library Services Associate (LSA) to provide excellent customer service in coordinating activities at various public service sites, working in a fast paced environment for the purpose of supporting the education needs of customers and for promoting a safe and secure learning environment in the various libraries.

The incumbent in this position assists customers with basic research needs, providing information, reference, and technology assistance that facilitates customer access to the collections of the University of Arizona Libraries.

The LSA also coordinates the work of and provides direction to student employees and may serve on both departmental and library-wide projects and assignments. As needed, the LSA performs all work necessary to meet the changing needs of the Libraries' customers. As a result of those needs, work patterns and schedules change.

Work Schedule:

• Semester hours: Sunday-Thursday 3:30pm-12:30am


• Finals extended hours: 7:30pm-4:30am
• Summer hours: 10:30am-7:30pm

The primary work schedule during fall and spring semesters is Sunday-Thursday 3:30pm-12:30am, but must be able to shift work schedule for two weeks to 7:30pm-4:30am for the Libraries' Finals Extended hours period twice a year. The summer schedule is 10:30am-7:30pm.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

Duties & Responsibilities

CHARACTERISTIC DUTIES

• Provides customers with
  reference, technology and circulation assistance (in-person, online via chat,
  phone and email), including locating library information, resources, materials
  and services; negotiating overdue accounts and answering billing and
  collections questions; and troubleshooting software, computers, laptops ,
  projectors and other emerging technology. Provides leadership including solving
  problems and making non-routine decisions using sound judgment, following
  through to solve public desk issues, and coordinating the work of and providing
  direction to student employees.
• Ensures safety of library customers
  and employees and security of library materials through application of library
  and University policies and procedures.
• Acts as a liaison with
  University Police Department (in regards to reporting criminal activity or
  emergency situations), Campus and Library Facilities (in regards to building
  problems), Library Systems (in regards to library equipment problems), and as
  needed Risk Management (in regards to reporting incidents) during evening and
  weekend hours.
• As needed, responsible for
  opening/closing and securing various UA Libraries.
• Processes interlibrary loan
  borrowing and document delivery requests which requires a high level of problem
  solving, including interpreting policies and procedures. Utilizes multiple
  systems such as ILLiad (interlibrary loan and document delivery management
  software), WorldCat/OCLC, Docline, the UA Library online catalog, and a variety
  of UA online databases (ProQuest, IEEE Xplore, Science Direct).
• As needed, participates in
  decision making and completes assignments, including shared responsibility for
  data collection, needs assessment and analysis to demonstrate quality of work
  and to continually improve customer access. This includes the ability to think
  holistically and respond to user needs by carefully analyzing information in
  support of continual service improvement.
• Supports the ongoing collection, management and analysis
  of departmental and library use and needs assessment data including data
  required for departmental and library projects and strategic planning.
• Facilitates meetings, makes presentations as needed, and
  participates in data based decision making.
• The UA Libraries support the UA's
  diversity and inclusiveness strategic initiativesdesigned
  to create an inclusive environment for all faculty, staff, and students. The candidate is expected to support diversity and inclusiveness efforts
  in the department and college.
• Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrated customer
  service skills, including the ability to work with diverse people and serve a
  diverse population, as well as taking a proactive approach to meeting customer
  need, coordinating with peers in order to effectively meet customer need and initiating
  effective interventions that result in customer satisfaction.
• Demonstrated ability to deal
  with difficult customer interactions and work with outside departments to
  follow university policies and procedures in reporting building incidents and criminal
  activity.
• Demonstrated skill in
  interviewing customers regarding reference service and sources to better
  understand customer need.
• Ability to give
  and receive feedback in an environment dedicated to ongoing growth.
• Understanding of the research and reference process as
  well as a broad understanding of various types of reference sources (e.g.,
  library catalog, indexes, web-scale discovery services, search engines, virtual
  and print resources) and their appropriate use, including understanding the
  differences between primary and secondary resources.
• Excellent
  interpersonal and communication skills, both written and verbal.
• Demonstrated
  leadership skills, including evidence of excellent initiative, organizational
  and time management skills; evidence of the use of good judgment and solid
  analytical and problem-solving skills with ability to work autonomously with
  minimal supervision.
• Familiarity
  with library technology, including demonstrated skills in troubleshooting
  hardware, software and equipment, and ability to acquire new technology skills
  (e.g., Virtual Reality, 3D or other makerspace technology).
• Ability
  and willingness to learn new skills as the work environment and customer needs
  change, including independently learning how to use new software/technology.
• Ability to work in a highly collaborative and inclusive environment, one
  that values and leverages the benefits of diverse perspectives.
• Positive attitude and strong demonstration of Our Values: Collaboration,
  Continuous Learning, Diversity, Innovation, and Integrity.

Minimum Qualifications

• Bachelor's degree required. Prior work experience not required in addition to educationrequirement.

Preferred Qualifications

• Experience searching integrated Library Services Platform and record interpretation (e.g., Ex Libris)
• Experience providing reference services (in-person and virtual), utilizing the reference interview process to determine customer need in an academic, research or large public library.
• Experience with Microsoft Outlook and Office Suite (current version) and knowledge of specialized software (e.g., Illiad, AutoCAD, Final Cut Pro, Adobe Creative Cloud).
• Experience processing Interlibrary Loan requests.
• Experience and working knowledge of issues pertaining to circulation and specialized library areas.
• Experience with process improvement, cost and systems analysis, and project management.

FLSA: Non-Exempt

Full Time/Part Time: Full Time

Number of Hours Worked per Week: 40

Job FTE: 1.0

Work Calendar: Fiscal

Job Category: Libraries

Benefits Eligible: Yes - Full Benefits

Rate of Pay: $16.00 - $18.00

Compensation Type: hourly rate

Grade

3

Career Stream and Level

OC2

Job Family

Library Services

Job Function

Libraries

Type of criminal background check required: Name-based criminal background check (non-security sensitive)

Number of Vacancies: 1

Contact Information for Candidates

Armando Cruz - armandocruz@email.arizona.edu

Open Until Filled: Yes

Documents Needed to Apply: Resume and Cover Letter

Special Instructions to Applicant

To ensure your application materials are considered, please submit your application by the first review date: Wednesday, June 22, 2022.

Diversity Statement

At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As an Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.