Job Listings

Senior Process Improvement Specialist

Kennesaw State University
Job Location:
Kennesaw, Georgia
Institutional Research and Planning
Senior Process Improvement Specialist

Job ID: 244618
Location: Kennesaw, Georgia
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us
Are you ready to join a community leading in innovative teaching and learning? Kennesaw State University is one of the 50 largest public institutions in the country. With our growing enrollment and global reach, we are enjoying increased prominence among Georgia's colleges. We offer more than 150 undergraduate, graduate, and doctoral degrees to over 43,000 students. Our entrepreneurial spirit, high-impact research, and Division I athletics also draw students from throughout the region and from 92 countries across the globe. Our university's vibrant culture, diversity, career opportunities, and rich benefits make us an employer of choice. We are searching for talented people to join our mission. Come to KSU and find your passion.

Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Job Summary
Serves as hands-on leader who works with leaders and cross-functional teams on key process improvement initiatives contributing to the university's overall strategic plan while driving a culture of continuous improvement. Collaborates with senior leadership to prioritize projects and review results, managing cross-functional teams, and making presentations to stakeholders to introduce changed/new processes and project results. Duties also include managing improvement projects at the department to enterprise level and assisting in the development and documentation of policies and procedures.

1. Collaborates with campus leaders on process and performance improvement opportunities centered around improvement of the student experience

2. Applies excellent interpersonal and influencing skills to successfully work with all levels of leadership, management, staff, students and contractors

3. Influences and leads cross-functional teams in an environment of competing interests and limited resources

4. Resolves complex issues with innovative solutions

5. Performs comprehensive business process reviews to determine specific areas of improvement and develop process improvement plans using process improvement framework tools (such as DMAIC)

6. Implements, modifies and assesses progress on improvement plans and achievement programs

7. Implements key business measures used to gauge the effectiveness and performance of a process or department

8. Recommends innovative business and technical solutions to improve operational efficiencies, effectiveness and overall customer/student experience

9. Researches and identifies opportunities to develop common procedures and best practices from within the industry

10. Serves as subject matter expert for the industry, communicating industry and trade best practices

11. Oversees all process improvement projects, track project plans, and collaborate with project leads to ensure appropriate completion and provide monthly reports to senior management

12. Validates process improvement projects are successful, intervening as necessary to adjust

13. Supports the development of policies and procedures that promote continuous improvement

14. Educates and trains on process management methodology and ideas, problem solving and prevention

15. Performs special studies and coordinate projects aimed at improving processes and practices at Kennesaw State University

Required Qualifications
Educational Requirements
Bachelor's degree from an accredited institution of higher education in business or related field or an equivalent combination of relevant education and/or experience.

Other Required Qualifications
Green Belt in Lean, Six Sigma, Process Management Professional Certification, and/or Project Management Certification, or ability to obtain within one (1) year of hire

Required Experience
Three (3) years of experience in process improvement function, including running large process improvement projects, lean quality improvement methodology, data collection, and data analysis.

Preferred Qualifications
Preferred Educational Qualifications
Master's in Business Administration

Preferred Experience
Previous experience in higher education preferred

Knowledge, Skills, & Abilities
Able to handle multiple tasks or projects at one time meeting assigned deadlines

Knowledge of process improvement principles and tools
Strong knowledge of technology and its application in process improvements

Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), critical thinking, time management, project management and presentation skills
Consultant mindset
Change agent
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite, Visio or equivalent)
Strong attention to detail and follow-up skills
Strong customer service skills and phone and e-mail etiquette

Equal Employment Opportunity
Kennesaw State University is an Equal Employment Opportunity/Affirmative Action Employer. It is the policy of Kennesaw State University to recruit, hire, train, promote and educate persons without regard to age, color, disability, ethnicity, gender, national, origin, race, religion, sexual orientation, or status as a protected Veteran. Kennesaw State University is a participant in the Employment Eligibility Verification Program (E-Verify) effective October 15, 2007. Participant ID: 61415

Other Information
This is not a supervisory position.
This position does not have any financial responsibilities.
No, this position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time

Background Check
  • Standard Enhanced + Education
Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.

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