Job Listings

Customer Contact Specialist

Company:
Northeast Wisconsin Technical College
Job Location:
Green Bay, Wisconsin
Category:
Administrative Assistants

POSITION SUMMARY

This position is responsible for providing clear communication and support to customers, while ensuring the customer has a satisfying experience. This position serves as the first point of contact for customers, providing information about admissions, enrollment, student finance, financial aid, and general college information.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the functions identified in the job description.

Essential Functions Statement(s)

  • Serve as the first point of contact for customers regarding college services.
  • Create student accounts and update student information in applicable information systems.
  • Assist students in applying to a program, understanding admission program requirements, enrolling in courses, etc.
  • Assist students in understanding the financial aid process and completing required documentation.
  • Assist students in navigating through their self-service portal.
  • Assist students in analyzing accounts to determine charges for services; collect payment or arrange for billing.
  • Assist in maintaining an accurate team information sharing system. Utilize resources and internal systems to resolve customer inquiries.
  • Participate in recruitment and retention of student initiatives.
  • Collaborate with cross-functional teams to provide a seamless customer experience.
  • Provide additional support to Enrollment Services department deemed necessary for student success.

SKILLS & ABILITIES

Education: Associates Degree
Experience: Two years related experience.

 **An equivalent combination of education and work experience may be considered.

Cultural Competence: Demonstrated commitment to diversity, equity, and inclusion and sensitivity to and understanding of a diverse community of college students, faculty, and staff.

*NWTC welcomes candidates who currently possess the desired skills and experience and are committed to learning and growing. 

Computer Skills

Microsoft Office Suite, Email, Video Conferencing, Instant Messaging, as well as data management systems

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