Assistant Director of Admissions - San Diego Campus
The Assistant Director of Admissions is an entry level management track position. Primary responsibilities are recruiting and serving prospective students. In addition, individuals will incorporate team leadership responsibilities into their daily activities. The ideal candidate will be an articulate, organized, dynamic and enthusiastic team player. Excellent organizational and management skills are necessary.
Assist Direct Supervisor with, but not limited to, supporting, and training staff through assessing performance.
Responsible for engaging in and mentoring others in best practices to contribute to the team's overall success.
Clearly articulates the mission and value of the university to prospective students.
Provides superior customer service to students through the entire admission process.
Consistently achieves behavioral and performance expectations as outlined in the annual performance review.
Responds to all new inquiries quickly and maintains consistent communication with all students throughout the admission process.
Conducts telephone-based, virtual, and in person consultations to qualify prospective students on their educational goals and interests, to explain available academic programs, to advise them on admission requirements, and to ensure that all admission paperwork is completed properly. Provides more in-depth consultations for undecided students.
Fulfills management responsibilities as assigned based on department and team needs, including but not limited to:
Call monitoring and feedback
Manage and produce weekly reports to drive improved performance.
Oversee file review process with staff.
Facilitate recruitment management efforts.
Oversee product knowledge training of new staff as well as facilitate continual training for the Admissions department.
Monitor and manage conversion rates for mentees and provide strategic plan for improvement.
Assist in developing, implementing, and monitoring the admissions recruitment strategy.
Manage daily operations as directed by supervisor.
Review and modify all outgoing written communications for relevance and accuracy.
Contribute ideas and strategies that will aid in meeting and exceeding enrollment goals and fulfilling institution mission.
Build and maintain productive relationships with admissions team members.
Perform other duties as assigned.
Principle Admission Counselor Duties:
Establishes and maintains contact with prospective students throughout the admissions cycle in a timely and professional manner.
Completes a high level of outbound calls per day to reach prospective students in a timely manner
Clearly articulates the mission and value of TCSPP to prospective students.
Conducts personal consultations to qualify prospective students on their educational goals and interests, to explain available academic programs, to advise them on admission requirements, and to ensure that all admission paperwork is completed properly. Provides more in-depth consultations for undecided students.
Produce weekly applicant and inquiry reports.
Review and evaluate admission applications before sent to department faculty for review.
Perform other duties as assigned.
Essential Knowledge, Skills, and Abilities:
Excellent communication skills (writing, public speaking, interpersonal and public relations skills).
Demonstrated experience in the training and development of Admission Counselors.
Ability to travel and work evenings and weekends.
Ability to clearly and persuasively articulate the mission of The Chicago School to prospective students.
Ability to self-initiate and execute with minimal supervision.
Demonstrated leadership, organizational, time management and planning capabilities in the Senior Admissions Team Lead position.
Support and facilitate training of new staff along with training for all team members.
Computer skills including word processing, database management and Power Point (experience with CampusVue and Salesforce is a plus.)
Ability to use software applications including databases to track information and produce reports.
Ability to represent The Chicago School in a professional manner.
Ability to recruit and work within a diverse community and at a post-baccalaureate level.
Must be knowledgeable of trends in higher education and principles of enrollment management.
Bachelor's degree required, Master's degree preferred.
Three years of admission experience required.
A minimum of 12 months of experience as a Senior Admissions Counselor with The Chicago School of Professional Psychology and an "Exceeds Expectations" with the most recent performance review.
Ability to travel and work evenings and weekends is required.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all
responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.The Chicago School of Professional Psychology offers a generous compensation and benefits package, as well as the opportunity to work for a leader in the field of education. Some of our key benefits include: generous paid time-off, medical and dental coverage, company-paid life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts (FSA), tuition reimbursement, professional development, and regular employee appreciation events. The Chicago School of Professional Psychology is an Equal Opportunity Employer.
Company:The Chicago School of Professional Psychology