Student Success Coach
National Louis University
The Student Success Coach is an integral component of the signature undergraduate student experience at NLU, actively working towards supporting student transitions, persistence toward graduation, student’s satisfaction and sense of belonging and sustainable employment in their major upon completion. The Coach will be responsible for providing intensive academic advising and support to a caseload of approximately 125 undergraduate students and serving as a guide for academic, career, and personal success, while also connecting the students to wraparound supports and university resources. The ideal coach will be proactive in communicating with students and building confidence around their ability to persist at the post-secondary level and successfully transition to the workforce post bachelor’s degree. The role includes proactive direct student advising, ensuring students stay on-track and meet academic milestone and degree requirements. The Coach works in close partnership with faculty and several other University departments to provide students a comprehensive support model and effective referrals. Additionally, the Coach provides and promotes opportunities for community-building and learning through out-of-classroom student programming. The Coach must be an influential, passionate, equity-minded individual with experience working with first-generation and underrepresented college students to drive change and problem-solve. The candidate must have a general belief that all students have the ability to succeed and be personally driven to change the opportunity gap that currently exists in education and presents barriers toward a successful transition to college and persistence towards graduation.
UNDERGRADUATE COLLEGE CORE COMPETENCIES
UNDERGRADUATE COLLEGE CORE COMPETENCIES
- Ownership and Quality of Work: Effectively manages own work, ensuring timely delivery of high-quality work within a fast paced environment.
- Organizational Commitment: Passionate, energetic, and driven to make a difference; Acts with honesty, integrity, and professionalism; Self-reflective, focused on development, and makes regular progress on development areas; Learns from mistakes and setbacks; Is adaptable and welcomes change.
- Upward Management: Engages at appropriate level with supervisor in defining desired outcomes, providing status updates, and obtaining input as to ongoing project direction and process; Keeps commitments and meets deadlines without the need for reminders; Proactively shares information in a timely manner.
- Collaboration: Works with colleagues, from across the organization, toward achieving common goals by sharing knowledge, learning, and building consensus. Proactively identifies relevant stakeholders and engages colleagues as needed to achieve goals.
- Communication: Uses effective written and oral communication with internal staff, teams, community served, and partners; demonstrates empathy and listening.
In this role you will:
- Provide direct academic advising and coaching support to a caseload of undergraduate students from their transition to NLU until graduation.
- Ensure students are meeting their degree requirements by registering them for courses, modifying their degree plans on a quarterly basis, and effectively communicating the curriculum and graduation requirements for each major and in accordance with university policies.
- Provide additional guidance on maintaining satisfactory academic standing for students entering academic warning, suspension or probation.
- Support students in major selection and career exploration as well as help build a student’s self advocacy on campus by helping them access wraparound supports available as needed and be actively engaged in referral process, and follow-up.
- Use in-person engagement (sometimes modified to virtual face-to-face engagement) and technology (texting and calls) for interventions to stay in close communication with their caseload of students – using developmental and intrusive advising practices as well as motivational interviewing when students are struggling to overcome barriers.
- Maintain accurate and timely student records in platforms such as: BANNER, EAB, and Smartsheets, for which training will be provided.
- Build collaborative relationships with departments chairs, faculty and Career Bridge staff to ensure a cohesive student experience for caseload.
- Attend Student Success Collaboration meetings and Career Success Team meetings regularly in order to provide a bridge between students, faculty, and career development.
- Share planning and execution responsibilities for the following coaching team led events: Summer Melt, Y1 Majors Exploration Day, Flight Night, Y2-Y3 Registration and Transition events, Study Tables, Ramp Week, Summer and Winter Melt programming.
- Assist in participation and/or promotion of events, programming and services offered by other University departments such as Student Engagement, Career Bridge, Learning Support, Office of Disability and Access Services, Student Finance Office and more.
- Work with the Director of Student Success and Manager of Student Success to maintain and revise the student support model and wraparound resources to best serve students’ needs while being open to changing policies and practices as needed.
- Complete other duties as assigned to support student transitions, persistence toward graduation, student’s satisfaction and sense of belonging and sustainable employment in their major upon completion.
Experience, Skills, and Education
- Bachelor’s Degree Required.
- 2-4 years Professional experience in advising, teaching, counseling, social work or related field.
- 1-3 years Teaching or staff experience at the high school or college level.
- 1-3 year Experience working with a diverse student population.
NLU Inclusion Statement:
National Louis University is deeply committed to serving its community, advancing access and equity, and ensuring that all individuals are welcomed and valued. We are dedicated to fostering a culture where diversity, equity, and inclusion remain at the core of who we are. These are more than just words to us: they are truly a way of life for the NLU community. We recognize that differences in age, race, gender (identity and expression), nationality, sexual orientation, physical and intellectual ability, and background bring richness to our work environment. We affirm diverse perspectives, innovative contributions, and authentic presentations of self from every member within the NLU community. We believe inclusion is grounded in the actions we intentionally take each day. Our goal is to inspire and empower NLU employees and community members to cultivate an environment where we collectively focus on uplifting and advancing our institutional culture.