Job Listings

Posting Number: req9219

Department: Arizona Online

Location: Main Campus

Address: Tucson, AZ USA

Position Highlights

The Enrollment Counselor is part of a team responsible for the overall operation and management of recruitment and enrollment activity for online students (i.e., Recruitment, Pre-enrollment Counseling, Next Steps Center, New Student Orientation). Enrollment Counselors strive to provide each online student with a welcoming experience that assists in building their connection to the university and establishing their identity as a member of the Wildcat Family. The Enrollment Counselor will provide logistical and personnel support for the enrollment of online undergraduate students. Arizona Online delivers full degree programs and certificates representative of the university's diversity, creating opportunities for students to complete degrees from across the sciences, liberal arts, and professional programs, including architecture and planning, business, engineering, and the health sciences. The guiding principle of Arizona Online is quality - in course and program delivery, in student support and success services, and in student engagement.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

Duties & Responsibilities

• Execute effective pipeline management of around 175-200 students following a prescribed call plan
• Navigate Arizona Online enrollment process and qualifying features
• Advise prospective students on the requirements and the procedures for the admissions process primarily via telephone
• Inform and counsel students about services available and assesses their student needs
• Effectively navigates and maintains Arizona Online' s Customer Relationship Management system (Slate) and automated phone system (Genesys Cloud Dialer)
• Aid and support new hires via shadowing
• Schedule workflow to ensure accurate phone coverage and completion of daily responsibilities
• Monitor priority of calls and shifts calls to assure resolution to problems
• Make recommendations to management to improve efficiency and effectiveness
• Participate in bi-weekly meetings with supervisors to identify lead quality, possible technology challenges and other bulleted items
• Participate in weekly coaching sessions to assess student skills
• Participate in weekly team meetings
• Additional duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong organizational and verbal communication skills
• Computer skills and knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Teams, SharePoint)
• Ability to work comfortably on the phone/headset for extended periods of time
• Enthusiastic personality with an affinity for teamwork and collaboration
• Self-motivated, strategic, flexible, and able to work on multiple tasks with changing priorities as needed in a fast-paced environment

Minimum Qualifications

• Bachelor's degree and minimum of 3 years related job experience; OR any equivalent combination of education and experience

Preferred Qualifications

• Experience recruiting in higher education
• 6+ months call center experience in an inbound and out bound environment
• Bi-lingual in Spanish and English

FLSA: Exempt

Full Time/Part Time: Full Time

Number of Hours Worked per Week: 40

Job FTE: 1.00

Work Calendar: Fiscal

Job Category: Student Services

Benefits Eligible: Yes - Full Benefits

Rate of Pay: $41,000

Compensation Type: salary at 1.0 full-time equivalency (FTE)

Grade

5

Career Stream and Level

PC2

Job Family

Recruitment & Admissions

Job Function

Student Services

Type of criminal background check required: Name-based criminal background check (non-security sensitive)

Number of Vacancies: 8

Contact Information for Candidates

Jacob Walls

jacobwalls@email.arizona.edu

Open Until Filled: Yes

Documents Needed to Apply: Resume and Cover Letter

Diversity Statement

At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As an Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.