Job Listings

IT Workflow Developer

Virginia Tech
Job Location:
Blacksburg, Virginia
IT Manager/Director

Job Description

Develop a variety of catalog workflows within ServiceNow by creating workflows within a development environment and moving those workflows into production. Monitor the University Libraries' Service Catalog for ease of use, functionality, and improvements. Regularly provide reports on the health of the Service Catalog any possible improvements identified. Assist in developing textual (body) content for new catalog items. Hold availability for meetings with various stakeholders involved in the planning, development, and implementation lifecycle of all catalog items. Understand the asset module of ServiceNow and how to monitor fixed assets within that environment. Eligible for remote work for the right employee.

Required Qualifications

* Associate's degree or equivalent experience related to workflow development within ServiceNow or a similar system.
* Experience working independently and collaboratively with management, stakeholders, and team members in a remote work setting.
* Experience using collaborative software such as, Zoom, Google Apps Suite, ServiceNow, and Microsoft365.

Preferred Qualifications

* A degree or certificate related to IT development or management.
* Experience working in a higher educational library setting.
* Demonstrated experience developing catalog items with the ServiceNow workflow editor.

Pay Band


Appointment Type

part-time wage

Salary Information

$18.70 - $21.00 per hour dependent on experience and education

Review Date

May 25, 2022

Additional Information

Work schedule: average of 30 hours between the hours of Monday-Friday 8am-5pm. Hours include working summer and school break hours. This position is eligible for 100% telework for the right candidate.

The successful candidate will be required to have a criminal conviction check.

  • The University Libraries at Virginia Tech is committed to building a culturally diverse community and strongly encourages applications from women and minorities. We are committed to mentoring and establishing safe spaces, both physical and virtual, where employees from current and historically minoritized groups can thrive.

The members of the University Libraries at Virginia Tech strive individually and collectively to create, sustain, and share inclusive ways of knowing in conscientious community with each other and all the people we serve in every space we shape. In keeping with our Aspirational Identity and the Virginia Tech Principles of Community, the University Libraries commits to build and maintain enduring climates of mutual care, respect, and responsibility.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Cathy Pillow at during regular business hours at least 10 business days prior to the event.

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