Job Listings

Director of Retail Dining (Food Services Manager 5)

Penn State
Job Location:
University Park, Pennsylvania
Food Services

Job Number: REQ_0000029822

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The Pennsylvania State University is seeking a Director of Retail Dining (Food Services Manager 5) to lead the Retail Dining program at the University Park campus, which includes HUB Dining, the Hospitality Management Program, and numerous operations serving over 15,000 on and off campus students, faculty, staff, and guests daily. This position also serves as contract administrator for Panera, Shake Smart, Saxby's, Panda Express, and Hibachi-San.

Reporting to the Assistant Vice President for Housing & Food Services, this position will be responsible for a nearly $20 million income generating operation that employs more than 22 full-time staff, 49 full-time technical service employees, and over 250 students.

Primary responsibilities include, but are not limited to:

  • Administer and strategically direct programs related to the Retail Dining program at Penn State's University Park campus, including third-party vendor and the Hospitality Management programs, ensuring the highest standards of food quality, customer service, food safety, and sanitation are achieved
  • Develop and implement Retail Dining strategic plans and adhere to all National Brand standards
  • Establishment and evaluating/standardizing operations
  • Support and implement University and departmental policies and procedures, recommending modifications or enhancements as necessary
  • Participate on various University committees and attend leadership meetings. Actively participate in professional organizations and mentoring programs
  • Hire, orientate, train, coach, manage, discipline, and evaluate members of the management team. Assign responsibilities and set standards. Conduct regular meetings with staff to review and discuss policies, generate new ideas, and develop resolutions, all while creating and maintaining an environment conducive to positive employee relations, professional growth, and a cohesive leadership team
  • Review, analyze, and make recommendations to dining budgets for Retail Dining operations. Leverage business intelligence and relevant business information/technology systems to analyze and report upon business trends, adjusting the dining portfolio to ensure profitability
  • Plan and develop marketing and business strategies for all Retail Dining operations. Recommend, approve, and arrange advertising and public relations as required. Maintain active and positive relationship with the media and National Brand partners. Promote food services to students, parents and families, faculty, staff, media, other universities, and visitors
  • Remain current with food trends and National Brand concepts, equipment, facility, and service trends. Develop changes to programs to meet current and future needs of our customers
  • Evaluate and plan short and long term equipment and facility needs. Establish priorities. Recommend replacement or purchase of new equipment. Plan for preventative maintenance and summer repairs. Participate in renovation planning and continual upgrades of facilities. Research new equipment and products, making recommendations as needed. Collaborate with architects, designers, and consultants to plan renovations to existing and new facilities
  • Assist the Assistant Vice President of Housing & Food Services with special projects or requests. Provide data, reports, presentations, and information as requested

The successful candidate will be a strong leader with demonstrated relationship building skills. Visibility and interaction with various stakeholders to include University departments, students, faculty and staff, sales reps, and customers is an essential aspect of this leadership position. The ability to leverage strong relationships is required.  

Education and Experience:

Typically requires Bachelor's Degree or higher in a hospitality, business, or a nutrition related discipline, plus 10 years of experience. Or an equivalent combination of education and experience.

The following background checks must be successfully completed for this position: 

This position will require successful completion of standard background checks. 

Retail Dining is a unit within Penn State Housing & Food Services. In conjunction with Residential Dining Operations, Penn State Campus Dining is one of the largest university food service organizations in the country, purchasing over $40 million in goods each year, generating a combined revenue of $85 million annually. Enhancing our students' residential experiences through quality and innovation is a priority at Penn State.

More about Retail Dining:

With retail locations in the Business Building, Pattee Library, HUB-Robeson Center, White Building, IM Building, Kern Graduate Building, Westgate Building, Zoller Gallery and the Lewis Katz Building, offering a mix of national brands and one-of-kind restaurants, serving students, faculty, staff, and visitors to the university. Retail Operations serve 25,000 guests every day during the school year.

Penn State Housing & Food Services:

Living on campus is a once-in-a-lifetime experience for students. It's an exciting time, filled with new opportunities, new freedom, and new friends. Housing and Food Services at Penn State is dedicated to creating the most comfortable, positive, and memorable experience for Penn State students. We want students to look back on their time in the residence halls as an important part of their college journey.

We work to provide an atmosphere that encourages a healthy lifestyle and a safe campus culture, supporting students as they learn and grow. Whether we're organizing and hosting campus events, cooking at the dining commons, or cleaning in the residence halls, our staff's priority is to make our residence halls a "second home" for our students.

Finance and Business is a value driven organization that supports thousands of university faculty, staff, and students, while also providing services to the broader community and society. Auxiliary and Business Services is part of the Finance and Business team and has a vision of being a progressive, creative, innovative, and caring organization which provides the highest quality services, leadership, and expertise valued by our customers, our staff, and the communities we serve. Our values model those of Penn State's and we are especially committed to our goal of effectively managing and developing human resources within Auxiliary and Business Services while providing optimum personal satisfaction and professional growth in a diverse, enriching, challenging, and stimulating environment. We also firmly believe in the value of Respect, which encourages us to "respect and honor the dignity of each person, embrace civil discourse, and foster a diverse and inclusive community." As an incoming team member in Auxiliary and Business Services, it will be expected that all employees embody and model Penn State's and Finance and Business's commitment to diversity, equity, and inclusion.

The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission.

University Park, PA
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