Job Listings

Information Services Help Desk Technician

Company:
Fisher College
Job Location:
Boston, Massachusetts
Category:
IT Support and Training

Fisher College, a small non-profit college located in Boston's Back Bay, is seeking an experienced full-time Information Services Help Desk Staff Member. The successful candidate will provide a wide range of IT-related analytical and technical assistance to Fisher College students, staff and faculty. This position reports to the Director of Information Services and works closely in collaboration with a small team of dedicated Information Services staff to provide excellent service and support to the College.

Primary Duties:

  • Respond to requests for help and track via ticketing system
  • Familiarity with Microsoft Office Suite
  • Blackboard account creation/mgmt., password support
  • Active Directory account management
  • Basic triage of all computers, laptops, and various classware hardware, as well as devices brought to campus
  • Inventory control
  • Excellent documentation skills
  • Provide training, preparation and facilitation on basic concepts (backing up files, accessing email remotely, office, new hardware operation), or experience launching online training programs through outside providers (Lynda.com, etc).
  • Manage work study students

Familiarity with Azure, Campus Cafe - SIS (report creation, database support, troubleshooting, vendor liaison), Power Shell and SQL a plus.

Qualifications:

  • Bachelor's degree or comparable certifications required
  • The candidate should have a reasonable amount of experience in a similar workplace setting, higher education experience will receive preference.
  • Excellent communication and interpersonal skills required.
  • Knowledge of Networking, Cisco-specific preferred.
  • Ability to work with a wide variety of users with different skill levels.
Qualifications
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