Information Services Help Desk Technician
Company:
Fisher College
Job Location:
Boston, Massachusetts
Category:
IT Support and Training
Fisher College, a small non-profit college located in Boston's Back Bay, is seeking an experienced full-time Information Services Help Desk Staff Member. The successful candidate will provide a wide range of IT-related analytical and technical assistance to Fisher College students, staff and faculty. This position reports to the Director of Information Services and works closely in collaboration with a small team of dedicated Information Services staff to provide excellent service and support to the College.
Primary Duties:
- Respond to requests for help and track via ticketing system
- Familiarity with Microsoft Office Suite
- Blackboard account creation/mgmt., password support
- Active Directory account management
- Basic triage of all computers, laptops, and various classware hardware, as well as devices brought to campus
- Inventory control
- Excellent documentation skills
- Provide training, preparation and facilitation on basic concepts (backing up files, accessing email remotely, office, new hardware operation), or experience launching online training programs through outside providers (Lynda.com, etc).
- Manage work study students
Familiarity with Azure, Campus Cafe - SIS (report creation, database support, troubleshooting, vendor liaison), Power Shell and SQL a plus.
Qualifications:
- Bachelor's degree or comparable certifications required
- The candidate should have a reasonable amount of experience in a similar workplace setting, higher education experience will receive preference.
- Excellent communication and interpersonal skills required.
- Knowledge of Networking, Cisco-specific preferred.
- Ability to work with a wide variety of users with different skill levels.