Job Listings

Library Services Associate III (Updated)

Company:
The University of Arizona
Job Location:
Tucson, Arizona
Category:
Libraries

Posting Number: req9920

Department: Access & Information Services

Location: Main Campus

Address: Tucson, AZ USA

Position Highlights

Please Note: The expectedwork schedule will beMonday-Friday, 6:45 am - 3:45 pm, withevening and weekendrotations.

The Library Services Associate III acts as the Operations Student Manager to provide leadership in the coordination and enhancement of Library's public service desks. This position serves as the primary Student Manager for 25-30 Operations student employees who work seven days a week, including evenings. This role includes coordinating with a backup manager who is responsible for directing student employees in the evening and on Sundays. As needed, collaborates with the Information and Training team to provide content for student training, aiding in the optimization of public services, providing feedback to desk staff regarding their coordination of student employees, and independently addressing both difficult customer interactions and student employee concerns. Provides courteous customer service, information, reference and technology assistance. Additionally, the incumbent regularly attends and participates in conferences or user group meetings bringing back information for department environmental scanning and strategic planning processes and provides analysis support of a wide variety of data to management and makes recommendations for improvements.

Access and Information Services staff operate in an environment where department members work evenings and weekends for the purpose of supporting the education and research needs of customers and for promoting a safe and secure learning environment in the various libraries. This position will participate in a bimonthly Saturday rotation and may be requested to make other schedule adjustments to assist with service coverage. You will be responsible for fostering and participating in an environment of change across the organization, including acting as a liaison to other departments. As customers' needs change, the assignments, work and hours may change. You will also be responsible for performing leadership functions such as serving on department and library-wide committees, participating in decision making, and appropriately communicating with relevant stakeholders.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

Duties & Responsibilities

CHARACTERISTIC DUTIES

  • Responsible for primary management of 25-30 part-time
    student employees who work seven days a week, including evenings. This includes
    budget development/management, scheduling, and effective communication with
    various individuals (e.g., desk staff, main student manager, supervisors and
    accountants) to ensure tasks are performed correctly. It also includes coordinating with a backup manager who is responsible for
    directing student employees in the evening and on Sundays.
  • Supports the Library Operations Supervisor for technology
    by problem solving issues affecting service sites, assisting in ensuring that
    opening and closing policies and procedures are established and followed.
  • Collaborates with the Information and Training team in
    student employee competency and training development.
  • Oversees multiple AIS service sites:
    Provides customers with reference, technology, and circulation assistance.
    Provides leadership including solving problems and making non-routine
    decisions. Ensures safety of library customers, employees, and security of
    library materials through application of library and University policies and
    procedures.
  • Participates in a bimonthly Saturday rotation and/or make other schedule
    adjustments as needed to assist with service coverage.
  • Supports the ongoing collection, management and analysis
    of departmental and library use and needs assessment data including data
    required for departmental and library projects and strategic planning.
  • Supports the library in its mission and
    vision in providing excellent customer service, and by serving on library-wide
    projects, and by improving student awareness of the suite of services and
    resources offered by the library through participation in campus public
    programming, student education and success events.
  • Facilitates meetings, makes presentations as needed, and
    participates in data based decision making.
  • The UA
    Libraries support the UA's diversity and inclusiveness strategic initiativesdesigned
    to create an inclusive environment for all faculty, staff, and students.
    The candidate is expected to support diversity and inclusiveness efforts
    in the department and library.
  • Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

  • Ability
    to create training documentation.
  • Ability
    to exercise sound judgment.
  • Demonstrated
    leadership skills, including evidence of excellent initiative, organizational
    and time management skills; evidence of the use of good judgment and solid
    analytical and problem-solving skills with ability to work autonomously with
    minimal supervision.
  • High
    degree of computer/digital fluency (hardware/software). This includes basic
    working knowledge of selection, installation, maintenance, troubleshooting, and
    supporting computers and associated peripheral hardware.
  • Demonstrated ability to monitor trends and
    learn to use physical and virtual maker technology such as 3D printers/scanners
    and virtual reality.
  • Demonstrated
    customer service skills, including the ability to work with diverse people and
    serve a diverse population, as well as taking a proactive approach to meeting
    customer need, coordinating with peers in order to effectively meet customer
    need, and initiating effective interventions that result in customer
    satisfaction.
  • Demonstrated
    ability to prioritize tasks and respond positively to unanticipated changes
    while exhibiting follow through and flexibility under demanding circumstances.
    This involves the ability to work proactively and constructively to identify,
    define and solve problems with customers and colleagues within the unit and
    library-wide.
  • Ability
    to use Microsoft Outlook and Office Suite (current version) as well as
    familiarity with library technology, including demonstrated skills in
    troubleshooting hardware, software, and equipment.
  • Understanding
    of the research and references process as well as a broad understanding of
    various types of reference sources (e.g., library catalog, indexes, web-scale
    discovery services, search engines, virtual and print resources) and their
    appropriate uses, including understanding the differences between primary and
    secondary resources.
  • Ability
    to work independently and collaboratively on the design, development, delivery
    and assessment of training materials, train groups and individuals whose
    learning styles, levels of academic preparedness, and backgrounds vary greatly
    in effective use of library resources and research tools as well as experience
    evaluating individuals based on established work expectations.
  • Knowledge
    of advanced data collection and information research methods, including the
    knowledge of specialized data analysis software (e.g., LibAnalytics, Excel, and
    Qualtrics).Skill in facilitating meetings and delivering presentations.
    Excellent
    interpersonal and communication skills, both written and verbal.
  • Ability
    to work in a highly collaborative and inclusive environment, one that values
    and leverages the benefits of diverse perspectives.
  • Positive
    attitude and strong demonstration of Our Values: Collaboration, Continuous
    Learning, Diversity, Innovation, and Integrity.

Minimum Qualifications

  • Bachelor's degree and 1 year of related work
    experience.
  • Experience scheduling, training, approving payroll, developing, and tracking wage budget and daily supervision of part-time student employees.

Preferred Qualifications

  • Experience searching integrated Library Services Platform and record interpretation (e.g. Ex Libris).
  • Experience using course management systems (e.g., Desire2Learn)
  • Experience gathering and analyzing internal and external data (both qualitative and quantitative).
  • Experience professionally representing an organization, including events.
  • Experience with process improvement, cost and systems analysis, and project management.
  • Experience with issues pertaining to circulation and library code of conduct procedures.

FLSA: Non-Exempt

Full Time/Part Time: Full Time

Number of Hours Worked per Week: 40

Job FTE: 1.0

Work Calendar: Fiscal

Job Category: Libraries

Benefits Eligible: Yes - Full Benefits

Rate of Pay: $18.50 - $20.16

Compensation Type: hourly rate

Grade

4

Career Stream and Level

OC3

Job Family

Library Services

Job Function

Libraries

Type of criminal background check required: Name-based criminal background check (non-security sensitive)

Number of Vacancies: 1

Contact Information for Candidates

Armando Cruz - armandocruz@email.arizona.edu

Open Until Filled: Yes

Documents Needed to Apply: Resume and Cover Letter

Special Instructions to Applicant

To ensure your application materials are considered, please submit your application by the first review date of May 20, 2022.

Diversity Statement

At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As an Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.

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