Library Services Associate III (Updated)
Posting Number: req9920
Department: Access & Information Services
Location: Main Campus
Address: Tucson, AZ USA
Please Note: The expectedwork schedule will beMonday-Friday, 6:45 am - 3:45 pm, withevening and weekendrotations.
The Library Services Associate III acts as the Operations Student Manager to provide leadership in the coordination and enhancement of Library's public service desks. This position serves as the primary Student Manager for 25-30 Operations student employees who work seven days a week, including evenings. This role includes coordinating with a backup manager who is responsible for directing student employees in the evening and on Sundays. As needed, collaborates with the Information and Training team to provide content for student training, aiding in the optimization of public services, providing feedback to desk staff regarding their coordination of student employees, and independently addressing both difficult customer interactions and student employee concerns. Provides courteous customer service, information, reference and technology assistance. Additionally, the incumbent regularly attends and participates in conferences or user group meetings bringing back information for department environmental scanning and strategic planning processes and provides analysis support of a wide variety of data to management and makes recommendations for improvements.
Access and Information Services staff operate in an environment where department members work evenings and weekends for the purpose of supporting the education and research needs of customers and for promoting a safe and secure learning environment in the various libraries. This position will participate in a bimonthly Saturday rotation and may be requested to make other schedule adjustments to assist with service coverage. You will be responsible for fostering and participating in an environment of change across the organization, including acting as a liaison to other departments. As customers' needs change, the assignments, work and hours may change. You will also be responsible for performing leadership functions such as serving on department and library-wide committees, participating in decision making, and appropriately communicating with relevant stakeholders.
Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!
The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.
Duties & Responsibilities
- Responsible for primary management of 25-30 part-time
student employees who work seven days a week, including evenings. This includes
budget development/management, scheduling, and effective communication with
various individuals (e.g., desk staff, main student manager, supervisors and
accountants) to ensure tasks are performed correctly. It also includes coordinating with a backup manager who is responsible for
directing student employees in the evening and on Sundays.
- Supports the Library Operations Supervisor for technology
by problem solving issues affecting service sites, assisting in ensuring that
opening and closing policies and procedures are established and followed.
- Collaborates with the Information and Training team in
student employee competency and training development.
- Oversees multiple AIS service sites:
Provides customers with reference, technology, and circulation assistance.
Provides leadership including solving problems and making non-routine
decisions. Ensures safety of library customers, employees, and security of
library materials through application of library and University policies and
- Participates in a bimonthly Saturday rotation and/or make other schedule
adjustments as needed to assist with service coverage.
- Supports the ongoing collection, management and analysis
of departmental and library use and needs assessment data including data
required for departmental and library projects and strategic planning.
- Supports the library in its mission and
vision in providing excellent customer service, and by serving on library-wide
projects, and by improving student awareness of the suite of services and
resources offered by the library through participation in campus public
programming, student education and success events.
- Facilitates meetings, makes presentations as needed, and
participates in data based decision making.
- The UA
Libraries support the UA's diversity and inclusiveness strategic initiativesdesigned
to create an inclusive environment for all faculty, staff, and students.
The candidate is expected to support diversity and inclusiveness efforts
in the department and library.
- Other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
to create training documentation.
to exercise sound judgment.
leadership skills, including evidence of excellent initiative, organizational
and time management skills; evidence of the use of good judgment and solid
analytical and problem-solving skills with ability to work autonomously with
degree of computer/digital fluency (hardware/software). This includes basic
working knowledge of selection, installation, maintenance, troubleshooting, and
supporting computers and associated peripheral hardware.
- Demonstrated ability to monitor trends and
learn to use physical and virtual maker technology such as 3D printers/scanners
and virtual reality.
customer service skills, including the ability to work with diverse people and
serve a diverse population, as well as taking a proactive approach to meeting
customer need, coordinating with peers in order to effectively meet customer
need, and initiating effective interventions that result in customer
ability to prioritize tasks and respond positively to unanticipated changes
while exhibiting follow through and flexibility under demanding circumstances.
This involves the ability to work proactively and constructively to identify,
define and solve problems with customers and colleagues within the unit and
to use Microsoft Outlook and Office Suite (current version) as well as
familiarity with library technology, including demonstrated skills in
troubleshooting hardware, software, and equipment.
of the research and references process as well as a broad understanding of
various types of reference sources (e.g., library catalog, indexes, web-scale
discovery services, search engines, virtual and print resources) and their
appropriate uses, including understanding the differences between primary and
to work independently and collaboratively on the design, development, delivery
and assessment of training materials, train groups and individuals whose
learning styles, levels of academic preparedness, and backgrounds vary greatly
in effective use of library resources and research tools as well as experience
evaluating individuals based on established work expectations.
of advanced data collection and information research methods, including the
knowledge of specialized data analysis software (e.g., LibAnalytics, Excel, and
Qualtrics).Skill in facilitating meetings and delivering presentations.
interpersonal and communication skills, both written and verbal.
to work in a highly collaborative and inclusive environment, one that values
and leverages the benefits of diverse perspectives.
attitude and strong demonstration of Our Values: Collaboration, Continuous
Learning, Diversity, Innovation, and Integrity.
- Bachelor's degree and 1 year of related work
- Experience scheduling, training, approving payroll, developing, and tracking wage budget and daily supervision of part-time student employees.
- Experience searching integrated Library Services Platform and record interpretation (e.g. Ex Libris).
- Experience using course management systems (e.g., Desire2Learn)
- Experience gathering and analyzing internal and external data (both qualitative and quantitative).
- Experience professionally representing an organization, including events.
- Experience with process improvement, cost and systems analysis, and project management.
- Experience with issues pertaining to circulation and library code of conduct procedures.
Full Time/Part Time: Full Time
Number of Hours Worked per Week: 40
Job FTE: 1.0
Work Calendar: Fiscal
Job Category: Libraries
Benefits Eligible: Yes - Full Benefits
Rate of Pay: $18.50 - $20.16
Compensation Type: hourly rate
Career Stream and Level
Type of criminal background check required: Name-based criminal background check (non-security sensitive)
Number of Vacancies: 1
Contact Information for Candidates
Armando Cruz - email@example.com
Open Until Filled: Yes
Documents Needed to Apply: Resume and Cover Letter
Special Instructions to Applicant
To ensure your application materials are considered, please submit your application by the first review date of May 20, 2022.
At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As an Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.