Job Listings

User Liaison and Programmer (Remote)

National Louis University
Job Location:
Chicago, Illinois
National Louis University (NLU) is a 130+ year old university that is grounded in the values of innovation, access, excellence, and equity. As an institution, we believe in providing access to educational opportunity and that education is our greatest lever for social and economic mobility. We are a student-focused community that is committed to continuous improvement and asks how do we become more “student ready” so that we may better serve our students. We believe that through education we are able to empower change and build healthy communities. Our community works hard in the service of students and supports one another like a family.

The User Liaison and Programmer consults with end users to understand their business processes and to become more efficient and effective utilizing the Banner ERP system. They will possess a strong functional knowledge in one of the areas of higher education? Student Services or Financial Aid operations utilizing Banner ERP / administrative systems. They provide creative technical input to help develop technical solutions to customer problems and provide quality end-user consultation and support.

Primary Responsibilities and Outcomes:
  • User Liaison supports functional areas (i.e. Financial Aid or Student) and work with end users to understand their business processes and help end users become more efficient and effective utilizing the ERP system. Provides customer service and technical assistance by responding to inquiries regarding errors, problems, or questions with programs. 
  • Obtains requirements about business process flow? application intent, functions, features? data, input, and output requirements? internal and external checks and controls? hardware and operating system environment, and interfaces with other systems. Works with client to develop functional conversion requirements and data mapping specifications. Prepares documents related to requirements and specifications for conversion, reporting, interfaces and custom applications. 
  • Apply design and programming skills across all application tiers to develop and test application, changes, interfaces, reports and scripts. May convert designs and specifications into computer code and manage project efforts. May compile code into programs and corrects errors detected in compile process. Analyze code to find causes of errors and revises programs. Creates test transactions and runs tests to find errors and confirm program meets specifications. Works closely with project management and technical teams to support successful deployments. 
  • Troubleshoots errors and issues encountered by end users and provides resolution to solve issue to client’s satisfaction. Analyzes code to find causes of errors and revises programs as required to meet industry best practice solutions. 
Competencies, Skills and Qualifications:
  • Bachelor’s Degree in Programming or other related field
  • Minimum of 3-5 years of relevant experience
  • Customer Service skills. Builds rapport and develops alliances with a broad range of people. Adjusts communication style to meet the needs of individuals at various organizational levels and to meet the needs of clients. Forms alliances by demonstrating concern and respect for others, as well as by highlighting common interests and aspirations. 
  • Takes a proactive approach to anticipating and preventing problems. When problems occur, defines those problems, investigates obstacles, gathers relevant information, decides whether solving the problem should be a group decision, generates and analyzes alternate solutions and arrives at a workable solution. 
  • Strong technical coding skills and an understanding of Oracle SQL and demonstrated documentation and change management.
  • Strong Banner/Oracle Technical Knowledge preferred. 
  • Knowledge of UNIX/Linux shell scripting.
  • Experience with business and higher education applications, preferably Ellucian Banner.
  • Knowledge of Angular, HTML5, CSS, JavaScript desired. Application consulting experience is highly desired.
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